ComcastReviews 625

Comcast used to be the go to provider for cable and fun to watch. I don't know what has happened to them but they're just not the same anymore. I remember when Comcast had free movies that were actually FREE. Now free movies are loaded with commercials and you can tell they just throw the commercials in randomly with no rhyme or reason. The movie gets cut off in the middle of a scene where a commercial shouldn't take place. That's not a free movie- that's regular tv. Oh and if your bill is a bit overdue by a lousy couple hundred dollars your services get interrupted or you're threatened to be put on a payment plan with no cable... seriously? You can't make payments over the course of x amount of months and keep your services. Doesn't the length of time that you've been a customer and paid month in and month out count for anything? And lastly, they're overpriced. I've had my bill lowered at least twice due to rates from who the heck knows what but the bill still ends up going right back up again. You pay for the same movies that don't change- and if you record something it's gone by the time you even get to watch or enjoy it. I used to love Comcast. Operative words being "USED TO" not anymore. Now it's all about money rather than a good customer experience. I will be changing at some point. As soon as I get an opportunity to do so. Very soon... I'm just so disappointed.

During these hard times for businesses, I would have hoped that Comcast would have made a small attempt to at least make some accommodations for companies that are closing their doors forever during Covid. We are closing our 25 year old business and all of those years, we have had Comcast as our office internet and telephone provider. They require contracts and they are also the only carrier who will serve businesses in our area. We are stuck. We are closing our business with a 1.5 year contract outstanding. Comcast says they are helping customers who are keeping their lines alive, but not ones that are shutting the doors for good. We will not be using their services ~ at all ~ but they will still be charging us for a year and a half of unused service. You can imagine how much that adds up to for a business. Most companies are making some accommodations for suffering clients, but NOT COMCAST. I just want to express my thoughts that COMCAST IS DESPICABLE. THEY ARE PATHETICALLY SELFISH AND BY SAYING THEY ARE ASSISTING CUSTOMERS WHO STAY WITHIN THEIR SYSTEM IS LIKE a kid saying he will only be nice to you if you play in his sand box. He will throw sand at the other box. This is not a way for businesses to move forward in this country.

I bought an internet on Saturday and it was sad that I can take my equipment and connect in one(!) hour! Only on the third day one technician came and pulled the cable outside but did not put it inside the house. Four days passed and my home is still not connected! Some guy called me and wanted to set up an appointment on 5 January - do you want me to be without internet for almost one month!?! Basically, you violate your public offer, instead of 1 hour I wait for 4 days and do not have internet! No one sad and explained to me how much time I need to wait for the internet and how many technicians should come in order to have my home connected. Still, after 4 day I do not know when I get the internet.

Where are the conspiracy theorists on Comcast? Come on guys, give me a good reason behind why this company is systematically attempting to stress people to death. There is no way their service can be this bad on accident. This has to be planned by skilled evil masterminds. Such a perfect example of a burning sh*t heap of ineptitude, bad design, diabolically unskilled customer service, & glitchy interfaces cannot just spontaneously occur. This is INTELLIGENT DESIGN.

The response t this company has made for small business during covid is remarkably disappointing. IF I had a choice I would 100% use another company- there is no support for a large community i. E. small business that has to use these guys. Small businesses will continue to be strapped with debt from these guys. I don't see Comcast running the risk of being out of business and day like so many of use are right now. We need to close and reduce our bill but the options are ridiculous.
HUGE DISSPOINTMENT!

I have 3 children in school that has to do their school work at home due to covid. This company is hurting my children's education and they do not care. I have been a loyal customer and have always made my payments thousands of dollars! The problem is they disconnected my service I made a payment arrangement and they disconnected my service again the following morning and refused to help me even though I was promised my service was not going to be disrupted again. This company does not care that I have children that needs to be able to do their schooling.

Why is their system so complicated. It took me almost 40 minutes for me to get through all the prompts answering all the silly questions. To get an agent on the phone. I do not want to talk to your silly computer. I want to talk to a human reading off a script that clearly has ZERO care in the world about my problem. We are in a pandemic. If you didn't know COMCAST. I am fortunate enough to still have a job and able to work from home. However, at least once a week on a client conference call or a team call. The internet goes out. I am so sick of calling and complaining. I don't want $50 off my bill. I want my internet to work. I want to hold up my end of the bargain and pay my bill. You hold up yours. We have so little choices here in Grand Rapids but I am going else where. You can kick rocks comcast :)

RANT OVERRR

Worst company to get help. We lost all our dvr recordings up to 2020. Comcast told me to go to other channels and re-record them! Some help. Of course Comcast now charges me for these movies I recorded for free. Garbage company.

Internet service in poor neighborhoods in America is often only available from Comcast/Xfinity, Comcast knows that these people are poor and often people of color so they take advantage of their virtual monopoly. They overcharge, lie, cheat, constantly trying to pressure the poor, the elderly, disabled, or disadvantaged people to upgrade when they cannot afford the package that they already have. I am an elderly (69), disabled Vietnam Veteran living on a fixed income. I will summarize my experience in the last 6 months I tried repeatedly to reduce my Intenet/TV/Voice package. A representative convinced me using direct lies and lies of omission to sign up for a package that I could not afford. I have tried many times to downgrade to just the Internet (my contract requires me to keep 1 service of 3) until July of 2021. However, several Comcast/Xfinity customer service representatives have told me that it was not possible for me to downgrade at this time (lies). Comcast has long waiting times for their help-line. It is my opinion that the reason that any company that has customer help-lines that typically have 10+ people waiting is not providing an acceptable level of service. Have a nice day

Comcast Xfinity WiFi Hotspot sucks. I paid for a Unlimited usage day pass to do my school work, and the connection dropped completely off for 15 hours. The "manager" told me since I had used so much megabytes they couldn't help, me but could only offer a refund for a 1 hour pass price. Now I'm out my money still no connection and I'm going to miss my deadline. No thanks to comcast you guys are complete bull$#*! and a waste of money. Their stealing from us customers pockets for profit gain... Mangers won't help at all.

Customer service is absolutely horrible. Worst I've ever encountered by FAR. I could go on about the lousy automated system, the instructions included with my new modem were wrong, their xfinity app wasn't working, and speaking good English should be important when providing spoken telephone support to English speaking people. Plus the service has problems daily, TV program gets stuck or goes black, the TV guide is wrong, internet bogs down... It is awful.

Is this the worst company in America? Possibly. Dishonest, unhelpful, and rude. We have had 4 different people at our home 'trying' to install an aerial line. The first guy said "Oh, I can't do it" and then DIDN'T put in a new work order to send someone else. I had to call Comcast back. The second guy didn't do anything. He lied to us and said "Your city doesn't allow for aerial lines"... Um, we called the city. They do. The third guy actually put in a temporary line so we actually had internet that we were paying for. Then, we get a call from the city saying they have a request TO BURY A LINE. It was supposed to be an aerial line. The fourth guy came today to put in an aerial line. He didn't. The line is still laying across my lawn. And, so I called Comcast Customer Service and guess what?! My "ticket" was marked as "Complete" two minutes after the guy showed up and left. Do your job, Comcast. At this point, I just cancelled. It's not worth it.

This company is a joke. Without their unethical monopoly on the market, they would have no customers. And they know that, so they don't mind treating their customers like crap. I hope fiber runs them out of business. Brian L. Roberts should be ashamed of the way his company is run at a local level. I would be embarrassed by this level of ineptitude and incompetence.

Use ANY service but Comcast.