Comcast

If I could give a 0 I would since they know the AT&T in my area don't have the high speed services I need for my small business well they are controlling my business when made a call to take out the tv service that I am paying like 60 dollars xtra on my bill they told me that Comcast doesn't like to take things off to take it or leave it this is unbelievable that in the USA something like this happens it me feel that I no longer live in a free country.

I never in my life wrote a review about a interview this ku klux clan member Ms racist Cunningham claimed she did not know how to work the zoom camera and she was late o ce she got on the camera she was annoyed I was black and intelligent her prior work on LinkedIn she worked in McDonald's she was asking all these dumb questions because she is ignorant and I could not deal with her nasty racist undertones how did a chic workingbin McDonald's get this job because Comcast allows racism the projections indicate the majority people buying cable is of color but yet we have the queen klan member working at Comcast she needs to be fired

My partner had Comcast for years, the internet was super slow, would randomly kick devices off of it, and SOMEHOW they had the galls to start billing him almost 500 a MONTH for this ridiculously horrible Internet! Literally NONE of their plans go that high but they figured it was ok to bill someone who is technologically illiterate almost 500 a month. They also cancelled our internet and are STILL trying to bill us monthly! We haven't used their ridiculous internet in months and they are still trying to bill us for something THEY cancelled!

To everyone out there that has ever had a bad experience with Comcast and has either been over charged or been miss led on charges like i have... contact the federal trades commission and file a complaint on this company NOW... I HAD TO DO THE SAME WITH PAYPAL AND I WON... THE FEDERAL TRADES COMMISSION TAKES OUR COMPLAINTS FROM BOGUS COMPANYS LIKE THIS ONE SERIOUS. FILE A COMPLAINT ASAP AND STOP THEM FROM DOING THIS TO US. and why is my credibility is low on this website... seems like they dont want the truth out.

If I can leave minus -1000 stars, I would. Comcast has made a terrible mistake with an account that is NOT mine and it is affecting my credit terribly. I can not fathom the level of incompetency that Comcast provides with its employees and the worst part is that they DO NOT CARE ABOUT THE CUSTOMER! I am a Community Association Manager and follow rules to the greatest degree. Our credit is so important and it went down 40 points because of this dishonest, unprofessional, fraudulent company. The Better Business Bureau should close this crooked company immediately! SOMEONE STOP COMCAST!

I cancelled Comcast to go to AT&T for $50 less per month because as their service got worse, their prices went up. I went to swap out a modem and they removed 2 channels. When I called back about it, they said to put it back on would cost $10 more a month. The last time they told me about a promotion, I told them that they could change it and they never mentioned a contract at that time. They sent me a text to confirm and told me I had to confirm it because the offer expired within a certain amount of time. I found out that this text was a 12 month contract and I didn't find out until I cancelled. They then waited until I made the last payment to make an adjustment, which left me with a $70 credit balance. Ironically, the early termination fee was $70. I have filed a dispute with my bank for the fee and I have reported this to the FCC. They are a rip off and I would strongly advise anyone against confirming anything via text. They will not do the decent thing and tell you verbally that you are agreeing to a contract, they do it in a sneaky way, knowing that the average person doesn't have time to read a contract in tiny font via text while on the phone. Dirty dogs! I will never do business with them again. The best thing that came out of this was I am loving AT&T. Good channel line up and internet at a very reasonable price. I wish I had changed it sooner.

A while back on a Friday around 10:30pm the COMCAST CABLE TV and WiFi just stopped. When calling the automated system it reported an "accident" had disrupted service apologizing for the inconvenience. But Guess What? Cable and WiFi was NOT restored until Sunday around 4pm! So we lost almost 2 days of service. I kept calling in to circumvent the system and Sunday FINALLY GIT A TECH SUPPORT guy who was SURPRISED WHEN I KEPT TALKING ABOUT AN "ACCIDENT" causing the shutdown. The Comcast tech support stopped me and said THERE WAS NO ACCIDENT, THEY ARE DOING UPDATES! I freaked! So Comcast is using OUR PAID TIME TO DO THEIR UPDATES! Wow! Be wary and demand Compensation!

From my experience, Xfinity/Comcast offered an good price at first to reel you in, then before the contract ends they will slowly increase the monthly bill. It's in small increment that doesn't raise your attention, then boom they slap a huge increase on the last month of your contract. Because of the abnormally monthly charge, I called the listed customer service number. However, I will never reach a live person to dispute the bill, the phone automation eventually sent me a text message of options to my phone to speak with an agent, the option I chose sent me to a chat agent. For the next 45 minutes, I chatted with somebody who said he cares about how I feel and offered a better deal than what I got with a few more dollars monthly. Great I bit it. Then come to find out a week later the deal that chat agent offered never made to my account. So I went to my account page and again I was directed to a chat agent. This chat agent didn't seem to understand my problem but for my inconvenience she offered to fix the charges and said my package is now have better internet speed and more channels. Come to find out her offered has less channels than what I have currently. I asked why, she ended the chat. From what I researched, it seems I am not the only one who Xfinity/Comcast is ripping off and provide subpar customer service. Xfinity/Comcast should be investigated for price gouging, monopolistic with bad customer service that does not offer resolution but continuing further deepening the financial hook.

Comcast is a horrible company all around. Their customer service is rude and does not give you all of the information. I had to close my business when my father became sick and needed 24/7 care. I had a year left on contract. Comcast told me to switch it to my home to finish the contract. Ok, sounds reasonable, what isn't reasonable is that I started the original contract in July of 2016, it should have been finished in July 2019, but when they had me move the account to "finish out my original cobtract" they put it under a new 3 year contract in April 2018, no one informed me of this or explained it. I just spent yesterday on the phone with over 8 different people and hours later, where they kept putting me on hold or hanging up on me to get no where. Never get involved with Comcast for any reason. I have done everything they told me to do, and I am still stuck with their bills 3 years after the business has closed. Don't bother calling and trying to get a straight answer, they are either nasty to you or hang up on you so that the next time you call back, you get someone else.

I cancel my service on May 16 and I pay my final bill and return equipment, in June 17 I have a new bill for a period of May 17 to June 17, I call customer service and the told me that I cancel my service voluntarily and for that reason I have to pay a extra month. I don't have any contact and the service have long for two and the half year, there is only one word for this ……. STEAL

Comcast charges to dollar then changes channels and calls them premium entertainment channels. I already pay more then a hundred a month. Not anymore NETFLIX HERE I COME. They try to charge you when they can not give you service due to hurricane damage to their facilities. The consumer must go after them to change their bills. Poor ethics! You should NOT BE PROUD TO WORK THERE! When I called customer service to adjust my invoice after Irma I spoke to someone in Thailand to help me. SUCKS! NOT EVEN POSTING AMERICAN CITIZENS TO DO THE JOBS! COMCAST SUCKS!

My name is Brandy Spivey and I've had Comcast for a couple years now I have had the worst experience with Comcast ever my internet goes out at at least a hundred times a day is not reliable for home learning for my children it seems as if someone's playing with the Internet is always redirected or cutting off at weird times I don't know if my internet is hacked or what's going on I received a new device and it's still not working Comcast so they give you no help and harbor internet service ever

They started service(and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requsting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen(a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.
Bottom line, it should not take 6 months of repeated calls to speak with a supervisor. And the supervisor should be willing to help. Not tell me it's not her fault every employee I have talked to lied, then hang up on me because I asked for her supervisor.
Xfinity/Comcast has the WORST customer service(if that's what you call that)team and they need some serious training on customer service immediately!
Needless to say, I switched my provider. The $4 more I pay every month is well worth it knowing I will NEVER have to deal with a comcast employee ever again.
Get it together Xfinity/Comcast... you guys SUCK!

For the past few months I've had issues and difficulties with Xfinity and Comcast they have lied to me numerous times they have messed up my bill numerous times, they have messed up my account more than once and they're automated machine doesn't do its job like it's supposed to all it does is do promotions when it should do its job which is simple. Most of the customer service that I have dealt with has been rude disrespectful and or unprofessional, I am a Xfinity customer of over 10 years and they still don't even know how long I've been in it even though I have bills that prove it that I've been a customer for a decade Plus and these people are just trying to steal my money I don't trust Xfinity or comcast anymore until they prove otherwise.

I was with them a while ago the price was high always problems then I was told my Bill would be 200$ and my first Bill was almost 600$ then I finally got it down after two yrs w them and I was in a contract and I had to cancel because where I was moving only allowed dish they said I wouldn't have to pay the contract fee but 1 week later they said I did now I owe over 1000$ I tell u this as bad and evil Comcast is I am never paying them the more legit bills will come first

I never experienced any cable provider worse than Comcast. They mislead you on prices, then you have to call repeatedly to have them correct the charges. The internet service comes and goes but you are still paying full monthly service for crappy connection. When you call them to complain about random charges they say you signed paperwork so it's your problem. I am looking for emails that they said I received about charges but I cannot find. Now I am stuck with this unethical provider for 9 more months. When I moved to my last apartment, I wasn't able to connect to the internet. The rep said that the problem was on their end and they were going to send out a technician. I asked if there was going to be a charge I was told that there wasn't because the problem was on their end- Well I got charged $100 but they waited two billing cycles later so now I cannot cancel service because it has been over 30 days and if I do I am paying a cancelation fee. As I waited for the technician to come and had no connection I still paid for service that I didn't have. Absolutely disgusting! Mara R.