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They started service(and billing me) before I even authorized the service to start. I'm pretty sure that's illegal. After requsting to speak with a supervisor for the last 6 months, I was finally able to speak with Carmen(a supervisor) who said that she would not pull previous calls and it was not her fault or problem if the employee's I spoke with before her lied to me. I asked for her supervisor and she hung up on me.
Bottom line, it should not take 6 months of repeated calls to speak with a supervisor. And the supervisor should be willing to help. Not tell me it's not her fault every employee I have talked to lied, then hang up on me because I asked for her supervisor.
Xfinity/Comcast has the WORST customer service(if that's what you call that)team and they need some serious training on customer service immediately!
Needless to say, I switched my provider. The $4 more I pay every month is well worth it knowing I will NEVER have to deal with a comcast employee ever again.
Get it together Xfinity/Comcast... you guys SUCK!
Tip for consumers:
If you have a different company as an option, go with the other company. Or prepare to deal with crazy bills, awful customer service and disrespectful employees who lie.
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