Comcast

I just moved and started new service's with Comcast. I have their service before but canceled the service's because I moved. I asked the representative several times will those old service's effect my new service and was told no. A few days later I am getting calls stating that it will effect my service. The day after that I get another call stating that I have to down grade my plan because I can't afford to pay $151 on tip of my $164 a month bill. Would not recommend them to anyone. Speaking with 5 different ppl and getting 5 different outcomes and still nothing is resolved. They have the worst customer service and they would rather lose customers instead of fixing the problems.

Customer service suck and so is there collection they will never provide payment plan the way they say or do anything about it they will not find a way to negotiate things with you they will not do any settlements or any type of payment plan

I have multiple accounts and have everything set up so I can log in and toggle through the accounts. You had a website that was fairly nice, fluid, and worked well. You have changed your website so much, it's all about shoving "new" services down peoples' throats, not managing their account(s). The website is SLOW and chunky. Give me an F'en break. Fire the dumbasses that created this, gave themselves a big bonus, and are so pleased with themselves. And you have made it difficult to talk to anyone because you're so technologically advanced? LMFAO. All you want to do is send people to a crappy website that is all about what can I sell you, not how can I take care of you as a customer. YOU SUCK. I will be moving every one of my properties to Google Fiber and Star Link. After all your years of having such a poor reputation, you screw up your top-end website. IDIOTS.

To sum it up, we have called 7 times to fix a downed line of theirs. First 4 times the scheduled tech never showed up. The next time we called to get an appt but they said "sometime". They couldn't tell us a day, a week or a month, just "sometime". We asked to speak with a supervisor to get a better answer, they never called us back. With kids and dogs in the yard you'd think they'd be more concerned of their power lines being down.

I have both a review and a few tips. When I first got involved in building a website I used comcast and set up a basic website. I had no previous experience with html. I though that I did a great job. I realized that my site was not receiving any traffic so I set up a Google adwords account. I was spending quite a bit of money to direct traffic to my site. The traffic was not helping either. I realized that my content was not good enough to keep people interested in what I had to offer. My problem did not lie with comcast. I did not have any experience with proper web design. I read up on some information on building traffic and realized that I needed to start over.

Big corp-no pay for the little guys - My brother and his crew were contracted by comcast to go to Texas to restore cable for the Texas communities after Hurricane Ike. They worked day and night to restore service for 5 weeks. They used their own money to get down there and were told they would get a perdium for expenses plus their pay. They have been home for over 3 weeks and it has been over 60 days and comcast refuses to pay them. They are owed over $50.000. Since the 5 man crew has not been able to find jobs at home and their families are suffering. They can't pay rent, food, utilities, doctors,. Each man has children and can't give them a Christmas unless the huge corporation pays up. You would think there is a scam going on.

Company Officials telling lies about their internet causing undo stress and wasted valuable time. Officials stressed my internet would not longer function without using their cable modem. This was not true. Officials also stated this would be no cost in using their cable modem. This was not true as well.

I am going to get my pay off for my contract and I am out. The service is awful, and it's expensive. I get almost no record time but DISH gives you 2000 hours. And that is over and above the primetime. Either going back to DISH or trying TMobile.

You can not speak to anyone in the USA. Call center is outsourced where you hear kids yelling, roosters crowing ECT in the background. They have no clue what is going on in your area. I was promised 3 different time my service would be restored. It never happened. I asked for text message updates. I was texted 4 times saying my service was restored. NOT. Asked to be transferred to someone in the USA I was told it couldn't be done. Prices keep going up and service keeps going down.

I have been with Comcast since 2007. I have really never had many problems with their service. This year I have been so very frustrated with them. They have had several outages, one lasting 3 days. You can not speak with a person only a machine. Where do these companies get off treating their customers this way. I guess because we let them. I have talked with corporate, will emails, because they don't know how to communicate either. I guess I'm old school, but when I have a problem or question. I want answers and I want to talk to a human being. Not a stupid computer that does not help in any way.

A good product, horrible customer service. Their goal is not to send a tech. 6 calls to finally get a tech. It was their problem. Customer service is not in the US. The person does not have the product and does not know where Comcast is headquartered. 12 total phone calls to get a tech to fix modem and security.

I would have given a rating of 0 if I could. Canceled service, what a joke, no one speaks enough English to understand them. They only gave script responses. Turned my equipment in. They kept charging me for several months. Claimed they had no record of returned equipment! Refused to make adjustments back into my account. Caught them lying to me several times about what monies they took out even though I had proof via my bank. Stated that they continued to take out payments due to my auto pay was on. Asked them why didn't they cancel the whole account. She tried blaming it on me. I let her know I was unable to go into my old account and make changes. So in others words it's my fault cuz my auto pay was on. Never heard of a company not able to cxl the payment due. They refused to make the credit adjustments so Im out several months of service. She also said that it showed the cable to the house still on so we needed to pay. I had turned the equipment in 3 months ago. It's not my fault that you don't turn off service via the cable when I cancel. I will never recommend or have their service again. I have never written a scathing review before but this took the cake!

I called to ask a question about disconnecting service and the rep didn't understand me/English and I said NO. Here, she disconnected it, apologized and said that I needed my HOA Code. There is no code and now they won't connect it. Watch service in Beaver County--they won't get involved and make you pay for it anyway.

The response t this company has made for small business during covid is remarkably disappointing. IF I had a choice I would 100% use another company- there is no support for a large community i. E. small business that has to use these guys. Small businesses will continue to be strapped with debt from these guys. I don't see Comcast running the risk of being out of business and day like so many of use are right now. We need to close and reduce our bill but the options are ridiculous.
HUGE DISSPOINTMENT!

Xfinity is the most incompetent company I've ever dealt with. Just useless! They're so bad, and they know it, that they thought changing their name from Comcast to Xfinity would somehow magically solve all their problems. The only thing they managed to do is destroy their new name of Xfinity with their total incompetence. So now Comcast and Xfinity are both hated by their customers. How stupid can a company get? Got big problems? Just rebrand with a different name! Then destroy the rebranded name with your continued incompetence. Just amazing!

Customer support told me I'd be getting fast internet speeds for an additional $11 a month and I said great. Well, that never happened and all she did was give me more data... I was still unhappy with my speeds and then when my internet stopped working, a technician was sent out to get my internet working again and told me he got my speeds up to the 1200 MBPS speed as I was promised over the phone and now Xfinity is trying to stick me with a $100 tech fee, and an additional $40 per month for increased speed after I was told and clarified on the phone I would be getting the fastest speed for an additional $11 per month.
In conclusion, very poor custom service doing the opposite of what they had told me and even after speaking with a "supervisor" and telling her to listen to the recorded conversation, she wouldn't resolve the issue and make it right either. I will not be able to give positive feedback to anyone because of this terrible experience.