j b.

I purchased an item from the website and emailed to get an update on the item's shipping status. I was told that items were being shipped 7 business days. So i waiting and on the 7th business day, I called only to get someone's personal voicemail and no call back. The following day i called and spoke to the Owner Jodi, the "owner" basically told me at the time of purchase they had the item in stock, but they do not have it anymore. I was flabbergasted, i asked her how this could be possible, she got irate on the phone, raised her voice mulitple times and hung up on me three times. I was floored that this was a legitimate business. I feel like i was scammed, If i had not called to follow up on the order I don't believe I would have A) received the item i purchased, B) gotten a refund. (The refund came AFTER the owner of this business hung on me two times. I had to call her back and ask for one. The owner has no sense of control over herself and how she speaks to customers. It was rude, inappropriate to speak to someone the way she did.

I purchased Amazon Prime earlier this year for their guaranteed 3 day shipping. One of the items I purchased was lost in transit, this was told to me by the customer support gentleman I first spoke with. This gentleman also offered to refund me the original purchase and send me the same item (if i agreed to buy it again) with 1 day shipping. After being placed on hold for 20 minutes while the finalized the 2nd order I am told that 1 day shipping is not available for this item, and amazon is able to offer me a 5$ gift certificate for the hassle.
I was already a little bothered that after 8 days I had to call for Amazon to tell me the package was lost. To then be offered a quick fix and then be told its not possible, brought me to a point of anger.
Amazon needs to train their customer support team to better handle situations and use better wording when speaking to guests. As someone who works directly with clients, one of the basic rules in customer care is to NEVER offer something you cannot guarantee and that is exactly what happened. The manager/supervisors solution was to extend my Prime membership an extra month. Besides this one incident, Amazon has been able to deliver items within 3 days of purchase including Sundays. It's a good company and has its benefits as an frequent online shopper. I would suggest the customer service department receive extra training.

Its well documented. The policy of this company is to lie to customers over the phone, and over charge for services that were never done. Its sad that this is the only option/ provider in certain areas.