ColourPop

Ive placed a couple orders with Colourpop so far and the experience has been pleasent and hassle free. My items have come in a timely manner and the products themselves are amazing. I would have to say customer service is great as well. I thought I was missing an eyeshadow because I overlooked it or something so I emailed them about it. They got back with me within 48 hrs and gave me a code so I code get another one with shipping paid as well. I ended up not using the code however because I did find it. But ive had a great experience all the way around.

Worst customer service ever! I purchased a set of super shock eyeshadow and found out they put wrong shades in the palette. Contacted customer care and they said they will ship replacement and gave me a tracking number. After 2days I tracked my replacement. Can you believe it? It is my original order tracking information which shows delivered! Do they think Im a fool? Or it that difficult for colorpop to do things right? Dont ever purchase from colorpop site! Waste of money and time!

I placed an order at the end of November. I have still not received the order as of January 13th. Colourpop offered to send a replacement but that was after Christmas and what I had ordered were to be Christmas presents. Now, since I have no use for the replacement they are refusing a refund based on their purchasing policy. "No refunds or returns". They can verify that I never received my order yet "the policy" states no refunds. What a scam of a small business. For the record, this is not how customer complaints should be handled. I have since escalated a claim with Paypal and reported them to the Better Business Bureau.

I understand that some people here have issues with the customer service however I have not have an issue. The products are great and affordable. I have gotten a few products that were broken or missing. I emailed customer service each time and with my order number plus pictures of the order I received/broken products. Each time I would get a replacement item for free.

So I ordered stuff for black Friday and I received the wrong order. The outside shipping label had my name and address but the inside contents and green slip weren't mine. I emailed colourpop and I received an email back about 2 hours later saying that they were shipping out a replacement package for free, no questions asked. I didn't even have to return the order they sent me, and it was a pretty big order so I am very pleased with their service!

This company deliberately gives you the run around. They sent me the wrong eyeshadow ($5.25) and it took me 13 emails to get a replacement sent. They sent the wrong replacement color and now i've exchanged over 20 emails and they haven't sent me the new one. My original $83.15 order was over one month ago and they still haven't sent me a replacement. I've spent over $300 with this company in a few months and this is how they treat you. They should be ashamed of themselves that a good customer has to beg for a $5 eyeshadow for over a month. Never will order from them again

Worst customer service ever. I was waiting for several months before ordering anything on colourpop because I was saving up for a massive purchase, including stuff for myself and gifts. I ended up paying 290.50 USD and not receiving 13 products worth $105. I immediately contacted customer service to report my missing items and they replied back telling me that they cannot refund me or send me the missing items because according to their "shipping manager" the items were checked and were shipped out correctly. Funny enough, the packaging slip I revieved inside the box didn't have the "ok" stamp saying that my order was checked before shipping it out. I'm planning on filing a customer protection complaint and raising a dispute on paypal in order to get my money back. In the end, will not purchase anything from them ever again and will warn others as well.

Colourpop would be a great value if their customer service wasn't TRASH. They have no transparency or accountability as a company with their customers. The processing times for their items is poor and instead of making customers aware of this before ordering the hide their hand and hope no one cares. I have waited almost 10 days and my package has not shipped and I have been given no answers. They have no phone service and only offer email as contact. The emails they send are generic as well, offering no actual insight for the customers. I cannot believe a company this large would offer NO customer support

I make order through them and I received my package once I open it I was missing one lipstick then i contact customer service And I let them know what was going on. 1st my lipstick look use. 2. I was missing one lipstick. 3. All the boxes they were painting with lipstick. They Tell me that the eye deems can calm like that sometimes because a little bumpy on the shipping is impossible That all the llipstick get off the Box. Now they say there will send me the item missing but they cannot do nothing about the rest of the item obviously I will be throwing them in the trash cause I don't know who use this item. They will now work with you at all they will make look like it's okay to use it like that Seriously. I did not pay for USE items or damage package