Coach

I purchased an item on Coach.com and after 10 mins realized it was not what I wanted so I called customer service to cancel. I was told they couldn't cancel but to call back once a tracking number was created. Called back when the tracking was created and was told they still couldn't cancel as only one of the two items ordered was prepared to ship and it was not the one I wanted to return. Got another tracking update and called back to be told once the item has a tracking number it has to be returned to sender which doesn't always work. So ultimately I have to wait until I receive the item and take it back to a store to refund. Not very convenient Coach! Also shows that your so called service agents are trained to force a charge to my credit card that could have easily been cancelled since I called to cancel within 15 mins of the initial purchase. SHADY

Ordered a Coach cologne spray sampler. It was advertised 3 times as being sprayers on their site. When talking to the rep I was told there was confusion? I was asked to send a picture. I did. The rep then responded with it was a problem and they don't send sprayers. Then after saying they were tying to help, they abruptly ended the convo. I wrote the FTC. I have spent thousands on Coach products when they were good. Do not buy the fragrances, spend your money on a brand that has not gone downhill and isn't false advertising. There is a reason I couldn't find a single YouTube video or pictures of the product. See the pix...it literally says spray bottles in 3 different sections.

My Haley loafers didn't even last 2 months of regular wear. They were bought in Sept. 2023, put away for the Canadian winter and brought out just a few weeks ago. The heel broke off already. Not worth your hard earned money! Customer service only helps within 30 days for shoes. Generic brands last longer!

I have over the years bought a lot from coach. They keep going downhill. I ordered three pairs of shoes and two coats - none fit. I returned them - and now Coach refuses to give me a refund pretending they only got three items back - when all five were shipped in the same box. I have asked and asked and asked coach to fix this. They used to have great quality merchandise that fit beautifully but not any more. The small size coat was a tent. I'm usually a medium. The size 8 shoes were men's sized - even though I ordered the women's. Frustrating and sad. No longer a brand I can buy.

I am very disappointed with the customer service when you return an item, such big company makes you wait 14 days for your money. I would never again order anything from coach. You stay on hold for 30 min and than you get disconnected. Never again!

And that'll be the last time we purchase from coach again. The countless bags, iPad case, wallets, shoes. Horrible experience we sent a bag in for repairs as the straps fell apart. Well the bay came back and instantly say the stitching was botched and layered over multiple times then in some spots stitching was already pulled and not present. Wasn't even upset until they told me send it back and I have to get back in line 6-8 weeks. We'll coach keep your items keep going down hill.

Order was delivered to the incorrect address. Spoke to coach c/s who promised free express shipping on re order as well as an additional gift card for the hassle. Was not given. When I called back to ask about it, I was told that's not something they offer.
Worst customer service from start to finish. I would add a photo of the merchandise but I have no merch to take a picture of...sooooo... The first photo is of the house my package was delivered to... the second photo is my place (clearly not the same).

By far the worst customer service. I ordered a cologne and realized I ordered the small size. I immediately reached out to them via text. Less than 5 minute. Only to be told the order had been processed and I could not make changes or returns. This happened to my boyfriend as well. He ordered an item at the store with their staff and they made a mistake with the wrong item and said they could not do anything. They told him he needed to wait until he received the order so he could go to the store and make a return. This was their mistake and they did nothing. Horrible customer service

One would think spending over $200 for a purse you would get quality. Nope! Despite raising the cost of their purses, the quality of material and workmanship is horrible. I purchased a purse a year and a half ago and the seams sown inside has come apart. I can find better quality in the cheaper brands sold at Ross or Marshalls. I will not waste my money on their so claimed "designer" (I chuckle as I type designer) bags. And of course when I contact them I am told I am out of warrantee. How convenient. Will not buy another purse from them ever again.

I recently ordered a camera bag from coach retail on line. It arrived with a stain in the fabric, a handwritten tag on it, and no wrapping at all. It clearly was a used, returned bag. A dead, black spider was also in the box. Their website is never accurate, one minute they have items in stock and then the next minute the item is sold out. Then several minutes later, the item is there again. What a horrible way to do business. Beware, the item you receive may be someone else's used return that they are trying to pass off as NEW. When you buy a new item, it should be just that, new, wrapped and never used. They deserve a Zero star rating.

I'll be blunt - loved their products. I spent $300-500 every cpl mos. I got a back pack - used it 3 times & the lil handle on top gave way on a trip & u weren't even able to put it on ur back, arm or anything. Got home, sent it in for repair-cost me $36! They don't send u a label for their broken crap. Get this-they want $75 now to fix their crap & im prob gonna hear after they repair it that they want shipping to send it bk to me. Save your money-buy Gucci or Chanel…Dolce is prob even better!
Look at my bag below-it's pristine. I shouldn't b pay n $75 for a repair & $36 for shipping. Guess I won't b get n my $36 bk either! Busters!

I went to a store to buy a purse I seen online. They had it but wouldn't honor the discount it showed online. So I ordered it online. The delivery date was delayed twice. Then it said it was delivered but was not. I called customer service.at least the rep was nice.My package was delivered to the main post office downtown.30 minutes from me! No reason why.! The rep said she could give me a credit and I could reorder it.I said hell no just refund my money! I don't need to do business with Coach anymore. Ridiculous! The good part is their screw up saved my big money on something I didn't need anyway!

The one star is only because I liked the reps on the phone twice.The store rep/manager were a joke as well as why it was delivered to the wrong address. Absolutely uncalled for.

Coach associates threaten customers with barring you from making future purchases if you do not agree to their unreasonable terms of refund/return. This is unethical, offensive and unacceptable. I actually thought they were trolling me initially. This my experience and I won't recommend them to anyone! Terrible!

The most famous accessory brand in the States is Coach. It is considered a luxury brand. Indeed, this quality is impeccable! The bag I gave my mom 3 years ago still looks like new.
This morning I got the ordered bag, which is insanely happy! The collections are constantly updated, the models are different, from strict classics to youth chic. The lineup can be seen in the official COACH boutiques or on their official website.
Beware of counterfeits! I think Coach is the golden mean between brands such as DIOR and Chanel. The prices are lower, but the quality is absolutely not inferior. Also COACH offers not only great bags, but also shoes and various accessories. For my part, I highly recommend it for those who value quality.

I bought bag and 2 shoes from coach outlet online, I didn't receive any confirmation Email and order number from them apart from the debit of my credit card. I called their customer care, she told me there was no evidence I bought anything maybe I input the wrong email address and phone number, I asked her how possible is that then she said that there nothing they can do. This people are really fraudulent, am really confused right now

Great size purse which holds a bit more than cards, money and iphone. Outside pocket is deep enough to hold my iPhone safely. Was a little concerned that it was difficult to snap closed at first but once front compartment was full enough the snap shut is easier to fasten.

Strap can be easily removed to use as a clutch if desired. Strap can be lengthened slightly if snapped on to longer length, but normal setting is perfect for my height which is a little over 5 feet. Finally I found purse that just says "me".

My husband bought me a coach purse at Macy's for Christmas. The zipper pull broke off after just a few uses. Thinking it was under warranty and an easy fix I contacted them and was surprised to hear that they do not warrant items that are not purchased at one of their stores. They would be happy to repair it for a fee. They have lost my business.

I asked them to repair the bag and they said it would cost $175. All four straps are have broken after about a year of use of the bag. They do not honor defects in workmanship.

Placed an order yesterday morning. Shoprunner 2 business day shipping. Email today saying it won't arrive until the 9th. 6 business days. Talked to support. What they have on the website isn't true. They won't promise any express options after May 1st. Well you should state that instead of lie on your checkout page.