Coach

Visited the Coach store in the Emirates Mall and experienced very unhelpful sales assistants with regards to a faulty pair of sliders. They don't even know the Coach warranty period and they supposedly work in the shop!

My boyfriend got me a bag That was apparently a limited edition, which they failed to mention to him. But wait theres more, not only is it a Limited edition, $800 bag, but if you get it monogrammed on the little tag that is detachable... basically makes the bag lose its value and makes the entire purchase nonrefundable. And... to top that all off apparently the sales person failed to mention that if he gets it monogrammed... FOR FREE... that he cant return the bag... even if its was surprise gift. PRETTY $#*!ED UP. This bag will be on amazon and I will never spend another cent at coach.

I purchased a black cross shoulder handbag and when I went on vacation the strap broke. This was the first and now the Coach handbag that I will ever buy. My husband bought this for me as a birthday present and it lasted jus a little over 1 year. I own many handbags that cost a fraction of what this one costed and they never broke. I sent it to Coach for repair and they want $200 to fix it, so the bag costed $200 and they want the same amount of money for the bag. They are a total rip off and a scam. I will never but a coach product again and neither will my friends. I asked for them to send my bag back so unfortunately I cannot post photos.

I bought this 489$ bag from the new collection. This is what happened after I used it for a couple of hours - the leather started to peel from the friction of the handle. I contacted the costumer service with these pictures less than 48 hours after having bought the bag and I was told it was as case of "wear and tear".

I bought a coat that they gave me 5 days to receive it, so I bought it 7 days in advance because I wanted to take it on a trip.
The coat didn't arrive on time, I had to spend more money to buy another one, I asked them to cancel the sale and they don't.
I don't have my coat, no money back and I don't even know when I'm going to receive this coat so I can return it and get a refund.
I will never buy from this brand again and do not recommend it to anyone.

My husband purchased a handbag from the outlet. Within 2 weeks the gold grommet hardware fell of. Coach informed me I would have to drive 45 miles to the nearest Coach Outlet for an exchange or repair-they would have to assess it. I told her I could send her a picture and she could easily see for herself the issue! Could they just exchange the bag? No-my only remedy as to drive 45 miles to the Outlet. This is as my first and last Coach Handbag purchase! Poor quality merchandise and terrible customer service for THEIR DEFECTIVE PRODUCT! Very dissatisfied customer!

Order Number ************** Order Date 12/24/20.
I order Brigitte Leather Black Boots and Brigitte Leather Brown Boots 187.50 each total $ 375.00. Plus i paid 2.00 signature request due do all the porch pirate stuff. Leather is the key word. They sent these boots to me with about only inch of leather the rest was plastic man made material. Where the zipper is positioned it was impossible to get these boots on my feet comfortably. I had to leave my safe at home apartment drive 20 minutes to the Del Almo Mall to return them. They only gave me back 413.45 & they charged me 416.19 on my credit fard. Bull Cramp those boots were not leather and the description should be changed immediately. I RETURNED THEM PLASTIC BOOTS.

That what happens to Coach shoes after I wore it one times. I went back to Macy's, they advised me to go to Coach store directly. Manager at Roosevelt Field Coach store told me there is nothing they can do and if I want to fix those shoes I have to do on my own expense.

Last November 2020, I buy a pair of Black Ingrid Leather Booti from a Coach outlet online. Worn the boots around 6 times, since last year. The Inseam at the back of the boots started to come apart on both boots, reach out to Coach, for some help I was told there is nothing they can do for me the problem with my boots is caused by Manufacturer Defect and also they only give one year warranty on Merchandise on my warranty expired on November 6,2021. I ask to speak to a Supervisor, I was put on hold for almost an hour until I hang the phone up.
I just wanted people to know be aware, when you buy merchandise from Coach outlet Online.
They are not very helpful. I will never buy anything from Coach anymore.

I have been buying coach bags for 30+ years. My recent purchase was for a colorblock satchel. The picture shows it as chalk and what looked like black accents. It never stated anything more than chalk color. I received it and put it away for the spring. When I took it out to use it I saw that in the light the accents were brown and not black. The purchase was over 30 days but they still carry it on their website. I asked to exchange it for a colorblock that better suited my wardrobe. All original packaging. The response was since it was over 30 days they couldn't help me. So I have a $550 handbag that matches nothing. If you are still selling the same bag I think a replacement should have been considered. That is my last purchase with Coach.

Strongly recommended not to deal with Coach. We paid Cad 207.92 about 3 weeks back and placed an order for a purse and coach canceled it for what so ever reasons and even after 3 weeks the money is not deposited. When we call Coach customer service, they say they have not deducted and tell us to contact TD bank and when we contact TD bank, they say they have deducted and contact coach. Useless customer service by coach. No one want to take the responsibility

I bought a Charlie pebbled leather tote bag from Changi Airport transit outlet. After using it for two years, to my horror I saw black specks of leather coming off from the lining inside. As I continued to use it, more and more fell off till I had to scrape off every bit of the lining, leaving the bare fabric underneath. It was just a coating, not real leather at all. And now, the outside is also starting to fall off! This is ridiculous… I will never look at another Coach store the same again. I had a Bally wallet I used for nearly 10 years and the leather got better and better. Same with a Kate Spade bag and a Lanvin. I even had bags from cheaper brands and they never flaked off like this!

Went to coach at Columbus circle in New York and Chelsea Jackson the manager and salesman Ravi helped me a lot. They helped me choose and style my new denim jacket. Chelsea and Ravi are very pleasant and caring workers.
-Madina

I tried to order a Christmas present for a friend with a gift card I have. I tried multiple times online and it did not work. I called the customer service number and they ran my gift card through, after telling me I had a good balance for the gift, they tried to order it and told me it wouldn't go through. I was on with customer service for 45 minutes before being connected to a supervisor. After 25 more minutes, he told me the order will not go through, and they cannot do anything about it. The call ended with the representative asking if they had resolved our concerns today, they obviously did not! Coach customer service does not care about you or your money! DO NOT BUY FROM COACH!

I am a handbag addict & I own about 16 Coach bags about 10 wristlets & Dozens of different size makeup cases & wallets to match my purses. Oh let's not forget the 6 pairs of Sneakers. In my opinion they make Outstanding Quality Products otherwise they wouldn't be in Business since 1941. All my handbags still look Brand New as is all my other things. They send you big beautiful Dust Bahs when you order from Coach.com. I've been ordering from Coachoutlet.com for years & have spent a ton of money there as well. The only Problem is that when you do purchase from their outlet their bags do not come with Dust Bags. But no problem since their Dust Bags are so ample I can add more then one bag & protect them that way. The Coachoutlet.com store is by INVITATION only, there is no guarantee they will send you an invite to shop. Luckily I get in. I love Coach & will continue to buy their Lovely Beautiful things Forever