website thubmnail of Cloudmall
How would you rate Cloudmall?
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New York
1 review
0 helpful votes
Follow grace D.
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Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Date of experience: September 19, 2023
Texas
1 review
3 helpful votes
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Not trust worthy
March 9, 2021

I placed and order on 02/12/21 and haven't heard anything no tracking number or text or email this is awful when they have taken the money out of your account but you haven't received nothing please advise about this order#******* thanks.

Date of experience: March 9, 2021
Cayman Islands
1 review
0 helpful votes
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VERY DISAPPOINTED
June 16, 2021

I am so disappointed in this site i ordered some products from the 18 May i was told delivery is 10-15 days and up until now i havent gotten them and its now 1 month. The tracking number is not even valid and no one is available to speak with about my issue.

Date of experience: June 16, 2021
Mississippi
1 review
1 helpful vote
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Thieves
December 21, 2022

I ordered clothing from this place. I received my items in two different shipments which was fine. However, when I received the bulk of my order. Two items that I purchased was missing. I sent several emails. I only received one email back stating they would be intouch with me in 48 hours. That Was Saturday and today is Wednesday and I still not heard anything. They took my money and kept their products. "Thieves".

Date of experience: December 21, 2022
Indiana
1 review
1 helpful vote
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This Site is A SCAM
April 16, 2021

Please I repeat please don't ever order from this site. They a scam and you would never receive your order they would give you fake tracking numbers that don't work you can't contact them but I have not lawyer on it I'm getting my money back horrible website

Date of experience: April 16, 2021
Texas
1 review
2 helpful votes
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0.25 >0.252 bu
April 25, 2021

I'm so much disappointed with this Cloudmall. I ordered a pair of shoes wealth $79 about 2months ago, l have never received the order. It feels so bad and frustrating after spending upto that amount and with several emails sent to them yet no solution. I'm so hurt.

Date of experience: April 25, 2021
Connecticut
1 review
1 helpful vote
Follow Deanna H.
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I just wanted everyone to know that yes this site is a scam. After my first review they finally sent must of my items with a discount code to use for my next time I order ( I won't ever be ordering from them again period. I'm still waiting on the 3 purses I've been waiting for still. I go in the app and the orders are gone now not even pending so you send what you want and think I'm going to forget what I received and didn't. My money was spent I don't have money to waste. Your playing with peoples money I hope someone get you guys for scamming all that order from you. If starts a class action suit against the company I'm all in. Now send me my $#*!ing refund for the three purses I still have yet to receive. And don't try to send me an apology don't want it. Just give me my damn money back period. This company doesn't even deserve one star are you kidding me please 0 stars is what they get.

Date of experience: May 29, 2021
Canada
1 review
1 helpful vote
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I bought three shirts from them for $40 each and what I received was $5 worth of shirts and baby sizes that never fit me. I normally wear size small USA but even the so called large I ordered won'tfit my 8 year old. I also bought a lace party gown and the zipper didn't even work. Now they want be to ship the $#*! back before they refund

Date of experience: September 15, 2021
Canada
2 reviews
1 helpful vote
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Very unhappy!
June 11, 2021

I ordered a pair of slip on running shoes and used their sizing chart as recommended and the shoes were much too small when they arrived! When I contacted them for either a replacement pair in a larger size or a refund they offered me an approximately 33% coupon and when I got back to them saying that wasn't acceptable I've gotten no reply! Not at all happy and will never order from them again or recommended them to anyone either!

Date of experience: June 11, 2021
GB
1 review
3 helpful votes
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Where are my good?
March 15, 2021

Never use this company fraud they take your money and don't send you your order. Been over a month now and no goods yet they taken my money. You cannot track the order and nor do they know where it is.

Date of experience: March 15, 2021
North Dakota
1 review
0 helpful votes
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I did an order in April about nine items and only received one, and they sent me email telling me they are out of stock and will refund my money since then they haven't replied me and email I sent to them. I just got tired and left them, they are not good at all, taking people's money and not delivering their goods is a bad idea

Date of experience: July 4, 2021
Puerto Rico
1 review
0 helpful votes
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Bad service
July 5, 2021

After waiting a month for the merchandise they sent the wrong one the cuatomer service is horrible I decided better to lose the money than to buy again
My purchase is the shoes pink for girl and receive a shoes red for women late month ago.

Date of experience: July 5, 2021
GB
1 review
1 helpful vote
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Still waiting
July 20, 2020

I ordered a pair of denim flatform trainers back in April/May and I am still waiting for them to arrive. It's now July and they are no where to be seen and with no way to find out where they are, I feel that I have wasted my money and probably won't receive this item. I definitely won't be shopping with cloud mall ever again.

Date of experience: July 20, 2020
Shine W. Cloudmall Rep
over a year old

Hi,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

Canada
1 review
0 helpful votes
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Bad is not even enough
December 19, 2022

Please give me back my money. You guys scammed me. I have not received my order, i tried to cancel it when i could and your customer service is absolutly bad. Please just give me back my money or i am actually going to press charges. I can not track my order ecause it says it arrived two years ago in saudi arabia, i placed my order last week how is that even possible? Please just give me back my money.

Date of experience: December 19, 2022
China
1 review
2 helpful votes
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Great experience
November 20, 2019

Last week I've received my package, it was pairs of shoes and couples clothes for the Christmas. I was literally surprised by them. With these lovely price and excellent goods? Shoes are high quality and clothes is pretty. Definitely will shop again. By the way, they usually offer so much coupon and deals. Don't miss it!

Date of experience: November 19, 2019
Shine W. Cloudmall Rep
over a year old

Hi Milly,

Thank you for taking the time to share your feedback with us.

We are delighted to hear your wonderful review. Thanks for sharing your review with us and the community. We aspire to keep you as one of our most valued customers and we are looking forward to seeing you again.

Don’t hesitate to reach out if you have any more questions, comments, or concerns.

Enjoy your shopping and get more deals on the CloudMall App!

Best Regards,
CloudMall Service Team

Florida
1 review
0 helpful votes
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Scammer. Bogus.
June 18, 2021

Hello to whom this may concern. I am writing about my order number *******. The order was place on the 11th f May, you took the funds from my paypal account on the 12th of may. You then proceed to provide me with a fake/bogus tracking number on the 18th of may. Today is now June 20th I have yet to receive my shipment or my refund.

Please be honest, truthfully and have some respect to your customer/client and provide me with my full refund. Please and thank you.

Date of experience: June 18, 2021
Texas
1 review
5 helpful votes
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Very Unreliable
April 7, 2020

Its over 2 months since I placed an order with them, I haven't seen the items nor my money. I emailed them several times but I keep receiving the same pre'saved messages as response. Because it presaved it doesn't address your specific issues. And they don't have a contact number. So once you pay your money is gone, no way to track it. From reviews some people are lucky to have their order delivered after months but I'm still hoping I get lucky someday.

Date of experience: April 7, 2020
Shine W. Cloudmall Rep
over a year old

Hi,

Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

Nevada
1 review
2 helpful votes
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Nasty scammers no return label. A shame size is not right and wig does not fit. I email them over and over and they keep promising that they will get back to me and i am still waiting over 2 weeks.

Date of experience: April 19, 2021
Texas
1 review
2 helpful votes
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My order
September 9, 2020

I placed my order for 3 pairs of shoes but there is no way to track my order to be sure I will receive them. I have read the reviews and am now worried about receiving my order.

Date of experience: September 9, 2020
Shine W. Cloudmall Rep
over a year old

Hi,

Thanks for your contact.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

GB
1 review
1 helpful vote
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Scan
June 23, 2020

I placed my order two weeks ago, it passed 1 week and I haven't received any news about it so I decided to email them saying the order number they gave me was impossible to track with it they told me that my products were out of stock and asked me if I wanted to exchange for a baby carriage and I was like:" Is this a joke?" then I said no I don't I just wanted a refund and they said they would issue me a refund. Then I asked me why they didn't tell me it was out of stock without me have to email them ask for informations about my order they said they were really sorry and even gave me a discount code for my next order. Now, one week later they emailed me saying to ignore the last emails because they were a error and that my order is now in stock and they would proceed with the shipment. I mean why wasn't my refund process already running and why playing like that with people money? I'm going to take legal actions!

+6
Date of experience: June 23, 2020
Shine W. Cloudmall Rep
over a year old

Hi,

Thanks for your contact.

We checked it and found that your local post office can not send the parcel to you as the shipping address you provided without the door number.

After chatting through emails, you agreed our solution and got the refund already.

Please note to fill in the door number when you place an order, and please rest assured that CloudMall are always here to offer service.

If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai

Best regards
CloudMall Customer Service Team

Overview

Cloudmall has a rating of 1.6 stars from 27 reviews, indicating that most customers are generally dissatisfied with their purchases. Cloudmall ranks 64th among Department Store sites.

service
11
value
12
shipping
12
returns
10
quality
11