I'm so much disappointed with this Cloudmall. I ordered a pair of shoes wealth $79 about 2months ago, l have never received the order. It feels so bad and frustrating after spending upto that amount and with several emails sent to them yet no solution. I'm so hurt.

I ordered a pair of slip on running shoes and used their sizing chart as recommended and the shoes were much too small when they arrived! When I contacted them for either a replacement pair in a larger size or a refund they offered me an approximately 33% coupon and when I got back to them saying that wasn't acceptable I've gotten no reply! Not at all happy and will never order from them again or recommended them to anyone either!

Hello to whom this may concern. I am writing about my order number 8655075. The order was place on the 11th f May, you took the funds from my paypal account on the 12th of may. You then proceed to provide me with a fake/bogus tracking number on the 18th of may. Today is now June 20th I have yet to receive my shipment or my refund.

Please be honest, truthfully and have some respect to your customer/client and provide me with my full refund. Please and thank you.

Nasty scammers no return label. A shame size is not right and wig does not fit. I email them over and over and they keep promising that they will get back to me and i am still waiting over 2 weeks.

I bought three shirts from them for $40 each and what I received was $5 worth of shirts and baby sizes that never fit me. I normally wear size small USA but even the so called large I ordered won'tfit my 8 year old. I also bought a lace party gown and the zipper didn't even work. Now they want be to ship the $#*! back before they refund

I placed and order on 02/12/21 and haven't heard anything no tracking number or text or email this is awful when they have taken the money out of your account but you haven't received nothing please advise about this order#6183393 thanks.

I placed my order two weeks ago, it passed 1 week and I haven't received any news about it so I decided to email them saying the order number they gave me was impossible to track with it they told me that my products were out of stock and asked me if I wanted to exchange for a baby carriage and I was like:" Is this a joke?" then I said no I don't I just wanted a refund and they said they would issue me a refund. Then I asked me why they didn't tell me it was out of stock without me have to email them ask for informations about my order they said they were really sorry and even gave me a discount code for my next order. Now, one week later they emailed me saying to ignore the last emails because they were a error and that my order is now in stock and they would proceed with the shipment. I mean why wasn't my refund process already running and why playing like that with people money? I'm going to take legal actions!

Please I repeat please don't ever order from this site. They a scam and you would never receive your order they would give you fake tracking numbers that don't work you can't contact them but I have not lawyer on it I'm getting my money back horrible website

My name is Djakaridja Ouattara.
I usually don't have time for reviews, but this time, I decided to share my experience. I was online and saw an add. I clicked on it and it took me to cloudmall page. I saw some nice article with low prices. I purchased some in the total of $87.2 days later, I regretted what I have done because none told me about cloudmall before. I was really stupid. I acted without thinking first. That day, I searched online to see that all the reviews were negatives. None has confirmed that he/she received his/her packets. I considered that purchase as a loss and moved forward. Surprisingly, a month later, a delivery driver left a packet by my door with my name on it. I opened the packet and it was my orders from cloudmall. Unbelievable. I went back and ordered some shoes again. About a month later, I received them. Now, I am not afraid to buy with them. As I am writing now, I placed my 5th order 2 days ago. The only problem I can tell is that you need to be very patient if you are buying from cloudmall. I received all my packages so far. I hope my experience will help other people.

After waiting a month for the merchandise they sent the wrong one the cuatomer service is horrible I decided better to lose the money than to buy again
My purchase is the shoes pink for girl and receive a shoes red for women late month ago.

I placed my order for 3 pairs of shoes but there is no way to track my order to be sure I will receive them. I have read the reviews and am now worried about receiving my order.

This online shopping site has the worst customer and I would not recommend anyone to use it. I have been contavting them non stop about the shipping status of my order and I have been blatantly ignored. I did not hesitate to pay for my order so they should not be hesitant to give me an update.

I am so disappointed in this site i ordered some products from the 18 May i was told delivery is 10-15 days and up until now i havent gotten them and its now 1 month. The tracking number is not even valid and no one is available to speak with about my issue.

I did an order in April about nine items and only received one, and they sent me email telling me they are out of stock and will refund my money since then they haven't replied me and email I sent to them. I just got tired and left them, they are not good at all, taking people's money and not delivering their goods is a bad idea

This is your typical bull$#*! Chinese scam! They take a month to process your order another month to two months to send out your order and then most likely you will get a product that looks absolutely nothing like the product you ordered and you will only get a automated email response saying the same thing that it is in transit will not be able to speak to anybody and they will just basically screw you! Read the reviews it is utterly horrible they have scammed thousands and thousands of people but still Facebook allows them to advertise but God for bid you say anything against the politics of Facebook and they will ban you but they have no problem with their customers being scammed constantly and they wonder why thousands and thousands of people have left Facebook can't wait to that whole site is wiped off the Internet... should be soon!' You have been forewarned do not order or give your email to this Chinese scam company! Absolutely horrible horrific scammers! And Facebook and Instagram allowing them to scam their customers knowingly?

Last week I've received my package, it was pairs of shoes and couples clothes for the Christmas. I was literally surprised by them. With these lovely price and excellent goods? Shoes are high quality and clothes is pretty. Definitely will shop again. By the way, they usually offer so much coupon and deals. Don't miss it!

I ordered a pair of denim flatform trainers back in April/May and I am still waiting for them to arrive. It's now July and they are no where to be seen and with no way to find out where they are, I feel that I have wasted my money and probably won't receive this item. I definitely won't be shopping with cloud mall ever again.

I just wanted everyone to know that yes this site is a scam. After my first review they finally sent must of my items with a discount code to use for my next time I order ( I won't ever be ordering from them again period. I'm still waiting on the 3 purses I've been waiting for still. I go in the app and the orders are gone now not even pending so you send what you want and think I'm going to forget what I received and didn't. My money was spent I don't have money to waste. Your playing with peoples money I hope someone get you guys for scamming all that order from you. If starts a class action suit against the company I'm all in. Now send me my $#*!ing refund for the three purses I still have yet to receive. And don't try to send me an apology don't want it. Just give me my damn money back period. This company doesn't even deserve one star are you kidding me please 0 stars is what they get.

Never use this company fraud they take your money and don't send you your order. Been over a month now and no goods yet they taken my money. You cannot track the order and nor do they know where it is.

I placed an order for several items for my daughter and it's months now and I haven't received my order I am unable to track my order and it's constantly saying processing. I have s screen shot of my order and my bank account records

Hello,

Thank you for shopping at CloudMall.

We are glad to inform you that you have placed your order 5319189 successfully.

Since your order is high value, we need to verify that the cardholder is aware of the recent activity.

Please choose one of the following ways to verify your order:

OPTION ONE:

You can snap a photo of your physical credit card and photo ID (e.g., driver's license, government card, passport) with your name on both items using your smartphone.

Please hide/cover all credit card numbers except for the last 4 digits of the card (Only the last 4 digits, the expiration date, and your name on the credit card need to be visible). Please reply to this email with the photos to verify your order.

OPTION TWO:

Request the Authorization Number through your bank:

You will need to call the card issuer bank via the phone number on the back of your card and tell them that CloudMall is requesting you confirm the transaction Authorization Number related to this purchase, for cardholder identity verification purposes.

Your bank will verify that you are the cardholder prior to providing this number. They may require the date the order was placed and the dollar amount of this order to locate this number.

Please reply to this email with the 6 digit number to verify your order.

Notice: Please note that the items in your order are not being held for you while your order is being verified.

We aim to respond within 1 business day. To protect your information, we restrict access to a team of account specialists.

Please kindly note we are unable to hold your order past (2) business days. If we have not been contacted within this timeframe, we may cancel your order.

Best Regards,

Shine

CloudMall Customer Service Team

I bought dress and didn't get any confirmation email. They took money from my account but not replying on emails and on fb as well. So i am without dress and without money. Never again

Good seller! I have bought at least 16 items by now and I don't have any complaints. I love this app. My dresses are comfortable. And the shoes which are very light and soft and comfortable to wear. Recommend to all.