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1 Review by Ellie


I ordered a pair of denim flatform trainers back in April/May and I am still waiting for them to arrive. It's now July and they are no where to be seen and with no way to find out where they are, I feel that I have wasted my money and probably won't receive this item. I definitely won't be shopping with cloud mall ever again.

Shine W. – Cloudmall Rep


Thanks for your order and we are sorry to hear that you still have not received the order yet.

Please kindly note that in some rare cases, the delivery may be delayed due to processing times in your local delivery network, the customs office or due to bad weather. The tracking information of this order will be updated regularly and/or once it arrives in your country.

According to our shipping policy, the exactly shipping time depends on your region to determine the approximate time to delivery.
For more details please check: https://desktop.cloudmall.ai/US/en/faq/logistics-a

We take the security of your personal information very seriously. Therefore, if you have any other questions, please contact us at service@cloudmall.ai.

We will work on answering your questions as soon as possible and are ready to help you at any time.

Best regards,
CloudMall Service Team

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