Patricia A.

Hello,

Thank you for shopping at CloudMall.

We are glad to inform you that you have placed your order ******* successfully.

Since your order is high value, we need to verify that the cardholder is aware of the recent activity.

Please choose one of the following ways to verify your order:

OPTION ONE:

You can snap a photo of your physical credit card and photo ID (e.g., driver's license, government card, passport) with your name on both items using your smartphone.

Please hide/cover all credit card numbers except for the last 4 digits of the card (Only the last 4 digits, the expiration date, and your name on the credit card need to be visible). Please reply to this email with the photos to verify your order.

OPTION TWO:

Request the Authorization Number through your bank:

You will need to call the card issuer bank via the phone number on the back of your card and tell them that CloudMall is requesting you confirm the transaction Authorization Number related to this purchase, for cardholder identity verification purposes.

Your bank will verify that you are the cardholder prior to providing this number. They may require the date the order was placed and the dollar amount of this order to locate this number.

Please reply to this email with the 6 digit number to verify your order.

Notice: Please note that the items in your order are not being held for you while your order is being verified.

We aim to respond within 1 business day. To protect your information, we restrict access to a team of account specialists.

Please kindly note we are unable to hold your order past (2) business days. If we have not been contacted within this timeframe, we may cancel your order.

Best Regards,

Shine

CloudMall Customer Service Team