Cloudmall FAQ | Sitejabber

Question:

If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit. If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit.

Answer:

We are sorry to hear that you have not received your parcel. Please kindly inform us of the order number and we will check for you. You can also search for CloudMall on Facebook and send us a message or contact us with the title of 'SiteJabber' at service@cloudmall.ai so that we will address your concern in priority.

By Shine W., over a year old

Question:

Hi how am i supposed to return items to get larger size please Hi how am i supposed to return items to get larger size please

Answer:

Please kindly per our: https://www.cloudmall.ai/GB/en/doc/return-and-refund-policy Could you inform us of your order number or email address, we will check the detailed information for you. Or you can email us at service@cloudmall.ai with the topic "ASO", we will reply you within 24hours.

By Shine W., over a year old

Question:

Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020 Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020

Answer:

Thank you for your order. Normally, the order will be processed within 3-5 business days after our system receives the order information. The estimated delivery time is 10-25 business days after being shipped out. Could you inform us of your order number or email address, we will check the information for it. Awaiting your reply! For more details, please per here: https://www.cloudmall.ai/GB/en/faq/logistics

By Shine W., over a year old

Question:

Hola buenas noches ise un pedido y me cobraron dos vecez Hola buenas noches ise un pedido y me cobraron dos vecez

Answer:

Hi, Thank you for your order. We didn't charge you twice. It seems that you have paid two same orders. Due to the stock issue, we have cancelled your orders and submitted the refund application, please allow us 3-5 working days to process it. In addition, your financial institution may require additional time to process the refund to your account. If you do not receive the refund a week later, please feel free to contact us. We are so sorry for any inconvenience caused! If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai Best, CloudMall Customer Service Team

By Shine W., over a year old

Question:

Where is my order? i've placed an order on october 27 got a confirmation it was shipped nov 27 put can't track the package

Answer:

Hi, Thank you for taking the time. In order to resolve the issue for you more quickly, could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Question:

Bought an order on 14th august. still not received. where is my order

Answer:

Hi Carol M., Thank you for taking the time to share your feedback with us. In order to resolve the issue for you more quickly, could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Question:

Where are you located

Answer:

Hi William A., Thank you for your inquiry. Cloudmall is the starting point of your shopping adventure. We make it easy for customers living anywhere in the world to buy the best things from around the globe. From the US to Europe, from East Asia to the Middle East, CloudMall makes shopping easy and fun. We are powered by the idea that access is for everyone. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Question:

I've placed an order over a month now, still haven't got it, what's the problem? I've placed an order over a month now, still haven't got it, what's the problem?

Answer:

Hi Rita O., Thank you for your inquiry. Thank you for taking the time to share your feedback with us. We are sorry to hear you had such a frustrating experience! Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Question:

Hi i placed a order monday and heard nothing getting worried when will i receive info Hi i placed a order monday and heard nothing getting worried when will i receive info

Answer:

Hi Jill w., Thank you for taking the time to share your feedback with us. Have you received the order? If not, could you provide your phone number or order number for us, the numbers are in 7 digits such as 3673581, so that I can check it and get back to you as soon as possible. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Question:

When will i get my order after paying extra to get it sent viea 1 to 3 business days When will i get my order after paying extra to get it sent viea 1 to 3 business days

Answer:

Hi Drucilla t., Thanks for reaching out! I'd be more than happy to help you. Have you received the order? If not, could you provide your phone number or order number for us, the numbers are in 7 digits such as 3673581, so that I can check it and get back to you as soon as possible. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W., over a year old

Cloudmall Questions & Answers

If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit. If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit.

Hi how am i supposed to return items to get larger size please Hi how am i supposed to return items to get larger size please

Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020 Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020

Hola buenas noches ise un pedido y me cobraron dos vecez Hola buenas noches ise un pedido y me cobraron dos vecez

Where is my order? i've placed an order on october 27 got a confirmation it was shipped nov 27 put can't track the package

Bought an order on 14th august. still not received. where is my order

Where are you located

I've placed an order over a month now, still haven't got it, what's the problem? I've placed an order over a month now, still haven't got it, what's the problem?

Hi i placed a order monday and heard nothing getting worried when will i receive info Hi i placed a order monday and heard nothing getting worried when will i receive info

When will i get my order after paying extra to get it sent viea 1 to 3 business days When will i get my order after paying extra to get it sent viea 1 to 3 business days

Can’t see your question? Ask to get answers from the Cloudmall staff and other customers.

Cloudmall Questions & Answers

If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit. If i don't get my order by the end of next week i'm sueing. better come up wit sumn fast or refund my cash i ain't the one to play wit.

Hi how am i supposed to return items to get larger size please Hi how am i supposed to return items to get larger size please

Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020 Were is my order? i've placed an order on june 12- 2020. and another one on june 24-2020

Hola buenas noches ise un pedido y me cobraron dos vecez Hola buenas noches ise un pedido y me cobraron dos vecez

Where is my order? i've placed an order on october 27 got a confirmation it was shipped nov 27 put can't track the package Where is my order? i've placed an order on october 27 got a confirmation it was shipped nov 27 put can't track the package

Bought an order on 14th august. still not received. where is my order Bought an order on 14th august. still not received. where is my order

Where are you located Where are you located

I've placed an order over a month now, still haven't got it, what's the problem? I've placed an order over a month now, still haven't got it, what's the problem?

Hi i placed a order monday and heard nothing getting worried when will i receive info Hi i placed a order monday and heard nothing getting worried when will i receive info

When will i get my order after paying extra to get it sent viea 1 to 3 business days When will i get my order after paying extra to get it sent viea 1 to 3 business days

Can’t see your question? Ask to get answers from the Cloudmall staff and other customers.

Where is my order? i've placed an order on october 27 got a confirmation it was shipped nov 27 put can't track the package

Bought an order on 14th august. still not received. where is my order

Where are you located