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Cloudmall Questions & Answers

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Here’s what consumers have asked with answers from Cloudmall staff and previous consumers.

9 questions answered
0% answered in 1 day
Answer:

Please kindly per our: https://www.cloudmall.ai/GB/en/doc/return-and-refund-policy Could you inform us of your order number or email address, we will check the detailed information for you. Or you can email us at service@cloudmall.ai with the topic "ASO", we will reply you within 24hours.

By Shine W.,
Answer:

Thank you for your order. Normally, the order will be processed within 3-5 business days after our system receives the order information. The estimated delivery time is 10-25 business days after being shipped out. Could you inform us of your order number or email address, we will check the information for it. Awaiting your reply! For more details, please per here: https://www.cloudmall.ai/GB/en/faq/logistics

By Shine W.,
Answer:

Hi, Thank you for your order. We didn't charge you twice. It seems that you have paid two same orders. Due to the stock issue, we have cancelled your orders and submitted the refund application, please allow us 3-5 working days to process it. In addition, your financial institution may require additional time to process the refund to your account. If you do not receive the refund a week later, please feel free to contact us. We are so sorry for any inconvenience caused! If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai Best, CloudMall Customer Service Team

By Shine W.,
Answer:

Hi, Thank you for taking the time. In order to resolve the issue for you more quickly, could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,
Answer:

Hi Carol M., Thank you for taking the time to share your feedback with us. In order to resolve the issue for you more quickly, could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,
Answer:

Hi William A., Thank you for your inquiry. Cloudmall is the starting point of your shopping adventure. We make it easy for customers living anywhere in the world to buy the best things from around the globe. From the US to Europe, from East Asia to the Middle East, CloudMall makes shopping easy and fun. We are powered by the idea that access is for everyone. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,
Answer:

Hi Rita O., Thank you for your inquiry. Thank you for taking the time to share your feedback with us. We are sorry to hear you had such a frustrating experience! Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive. Could you kindly inform us of your valid order number? Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,
Answer:

Hi Jill w., Thank you for taking the time to share your feedback with us. Have you received the order? If not, could you provide your phone number or order number for us, the numbers are in 7 digits such as 3673581, so that I can check it and get back to you as soon as possible. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,
Answer:

Hi Drucilla t., Thanks for reaching out! I'd be more than happy to help you. Have you received the order? If not, could you provide your phone number or order number for us, the numbers are in 7 digits such as 3673581, so that I can check it and get back to you as soon as possible. Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai Best Regards, CloudMall Service Team

By Shine W.,

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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