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Hola buenas noches ise un pedido y me cobraron dos vecez

asked by Martina V. on 4/17/20

1 Answer

Hi,

Thank you for your order.

We didn't charge you twice.
It seems that you have paid two same orders.
Due to the stock issue, we have cancelled your orders and submitted the refund application, please allow us 3-5 working days to process it.
In addition, your financial institution may require additional time to process the refund to your account. If you do not receive the refund a week later, please feel free to contact us.

We are so sorry for any inconvenience caused!

If you have any more questions, feel free to take a look at our FAQ, or reply back to us at service@cloudmall.ai

Best,
CloudMall Customer Service Team

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