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I've placed an order over a month now, still haven't got it, What's the problem?

asked by Rita O. on 6/15/19

1 Answer

Hi Rita O.,

Thank you for your inquiry.

Thank you for taking the time to share your feedback with us.
We are sorry to hear you had such a frustrating experience!
Due to a high volume of parcels in your local delivery network during the end of year holiday season, it may take some additional time for your package to arrive.
Could you kindly inform us of your valid order number?

Please do not hesitate to reach out if you have further questions, comments, or concerns. You can also search for CloudMall on Facebook and send us a message or contact us at service@cloudmall.ai

Best Regards,
CloudMall Service Team

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