Success fee which is hefty hidden until you try to book. This should be upfront. I would not recommend to anyone.
Great job, timely, safe, and I love the live feed! Our puppy had a long ride and we were able to keep an eye on him the whole way.
Was worried at first but my dog was well taken care of and arrived happy as can be. Thanks citizenshipper.
I would highly recommend this site! Easy to use and the driver very polite. Kept us posted during the move
They helped me find a reliable driver to ship my dog from Virginia to Miami. I would use them again.
For a small fee, I found a dog-transport company & easily sent our family dog to my son in Kansas...
Thank you Rose, we are very glad your son has reunited with his beloved dog! We appreciate your kind words :)
We would definitely recommend citizen shipper! Pretty smooth booking and even better delivery. We are very happy with their service.
Highly recommend. Driver was professional and genuinely cared about his cargo (my fur baby). Driver kept me updated during trip.
Delivery went great, I highly recommend this site if you need to ship anything. I will be using it again
Enjoyed using citizen shipper and James was great, would use the service again at any time. Price was within reason.
First time shipping my dog and everything went so smoothly with my driver! I would definitely use their service again!
My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.
Dear Mark,
Thank you for sharing your detailed feedback. We are deeply sorry to hear about your distressing experience and understand how upsetting this situation must have been for you and Mack.
At CitizenShipper, we aim to provide a trustworthy platform connecting customers with service providers. We take your concerns very seriously and are committed to improving our screening processes to ensure better reliability and accountability from the transporters on our platform. Your feedback is invaluable in helping us identify areas for improvement and implement necessary changes.
We want to assure you that incidents like this are not taken lightly. We strive to maintain a high standard of service and are continuously working to enhance our platform's safety and reliability. Your experience highlights the need for ongoing improvements in our communication and support processes.
For a more thorough review and to address your concerns in detail, we recommend reaching out to our Support Team at support@citizenshipper.com. They are equipped to provide the necessary assistance and help resolve complex issues. We are committed to working with you to find a satisfactory resolution and ensure that similar situations are avoided in the future.
We genuinely appreciate your patience and understanding as we work towards enhancing our services.
Sincerely,
The CitizenShipper Team
*******@gmail.com, phone number *******638 is selling puppies but this is a scam! This person scammed my brother $500. He will claim he has puppies, but he is sending out scam letters stating he JUST moved to Florida, and is guving the puppies away FOR FREE but the $500 is to ship with CitizenShipper. He had VARIOUS BREEDS of puppies on multiple sites.
IF YOU ENCOUNTER THIS PERSON ONLINE OR ANYONE CLAIMING TO SHIP PETS ACROSS UNITED STATESTHRU CITIZENSHIPPER, CALL CITIZENSHIPPER FIRST TO VERIFY THESE PEOPLE!
THIS PERSON SHOULD BE BLOCKED FROM SELLING ANYTHING!
Hi Vee,
This person did not actually invent Citizenshipper, and is not associated with our site in any way.
Unfortunately, it sounds like you may have encountered an online scam. The way our site works, is that a shipper, you, would list your shipment on our site and gather quotes from drivers. You would then choose a driver, and then pay them directly for shipping your pet.
There are many scams online claiming to be shipping a pet via our site, however they are using our name fraudulently. All emails from Citizenshipper will end with "@citizenshipper.com." If you have a driver from our site, you may tell me the name and I can try and find a contract associated with them for you. Or if the person who is shipping to you has an account, I can look that info up as well.
Please do not send these people any money unless you have verified that they are 100% authentic.
If you wouldnt mind, please consider editing your review, we would greatly appreciate that, as this did not actually have anything to do with Citizenshipper, and your review does cast a very unflattering light on our site for new customers.
Best,
Jennifer
This is the best thing ever, they send me some many ways to earn money and be able to do what I love at the same time
It was very easy to find somebody to transport our new bundle of fur from Missouri to Arizona using their site! I would definitely use them again!
Thank you for your review Rebecca, we sincerely appreciate the kind words and recommendations!
This website worked perfectly in the situation I was in. Got my girlfriends dog shipped here safe and sound.
Great way to transport a beloved pet. Quotes came quickly and provided a range of options. Would use again.
Thank you for your kind words and recommendations Michele, have a Merry Christmas and a Happy New Year with your loved ones :)
Super easy and convenient! The whole process was very streamlined making it simple and fast to get a driver!
Thank you Colton, please let us know if you ever need any help relocating your pets in the future :)
The driver was great, communicative and responsive. My only problem is that the website fees are a bit high.
Overview
CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Austin, TX, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I want to express my sincere apologies for any confusion or frustration you experienced regarding our fee structure at CitizenShipper. Our goal is to provide a transparent and straightforward service to all our customers, and I am sorry if this was not your experience.
Our success fee is indeed a part of our platform's operating model. However, we understand your concern about its visibility during the booking process and agree that it should be made clear from the beginning. We continuously work on improving our services and transparency is one of our main priorities.
We did attempt to address this matter with you via the Sitejabber Resolution Center and we're sorry to learn that we didn't connect. We would be very grateful if you could contact our Support Team at Support@citizenshipper.com so we can fully understand the situation and work to address any issue you encountered.
Your feedback is extremely important to us as it helps us improve our service. We appreciate your patience during this process and look forward to resolving this to your satisfaction.
Again, we are truly sorry for any inconvenience caused, and thank you for bringing this matter to our attention.