Mark T.

My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.