CitizenShipper

Beware of this company! I hired two different female transporters, which was the worst experience. Emi pet transport and Roll A Way Pets transport are scammers. Wanted money up front before picking up or delivering my cat to me. Neither transporter communicated efficiently. Date changes, lies, totally inconvenienced myself and family. This company has no customer service, except for email. I wouldn't trust anyone working for this company to transport my pet. A month lady I am now having to transport on my own! Complete scam and waste of time!

The site takes no responsibility for the people that transit items/animals on their website. They got two stars for giving me a credit towards taking another chance. They would not give me my money back (since I no longer felt comfortable using the site) agreed to a price with a driver for pick up of a puppy but then after getting my deposit refused to give the breeder the needed contact info the day before he was suppose to pick up the puppy. Was VERY shady. So we didn't feel comfortable releasing the puppy to him. So he got $150 out of me for doing nothing other than screwing me and putting me in a difficult position with the breeder. I was stuck using this site because I didn't want to loose the outrageous $100+ fee on top of the already $150 dollars.

This business model is a scam for all people looking for animal transport. You're not permitted to speak or screen drivers before paying them a hefty deposit. If the driver turns out to be flaky or hard to work with, Citizen Shipper will do anything they can to screw the buyer and protect the driver. Beware of this company and using their services

I thank CitizenShipper for having a platform that allows for a vast variety of options for pet transport services. Receiving many quotes and reading review on their site allowed for an informed decision.

I must admit I was reluctant at first to trust my pet with a total stranger, but Matt did an excellent job. He picked up my golden doodle in New Jersey and brought him to me in Florida healthy and happy with updates along the way. I highly recommend the driver and will be using this service again!

Wouldn't recommend this company. The shipper they connected me to delivered our dog and he was covered in poop =( and he was throwing up upon arrival.

Was super easy to get a quote. I used this service to transport my dog from NC to NY and had a great experience.

I had a nightmare driver. Long story short, a Friday am pickup became a Saturday afternoon pickup with a drop off that should have been 7 hours later being 16 hours later. Much documentation by text of the strange behavior and about of touch with reality that became very evident as the delivery developed. I brought it all to the customer service team who stated "it was not her fault". And indicated there was nothing else to do with this driver that should not be driving.
This was the response after my detailed evidence that this driver was not all together with reality in what she was doing on this crazy two day adventure that should have lasted 7 hours:. Hi there! Thank you for your e-mail!

Thank you for being concerned, we also strive to make CitizenShipper.com a safe environment for everyone involved,

Although I cannot share specific information for the driver's privacy, there is a good reason for this to have happened, and we understand the situation and she was not at fault, thank you for bringing this up,

Please let me know if you need further assistance,

Seriously watch out if you choose to use this company. You could more easily just ask someone on the street corner to drive your precious pet somewhere. The risk is similar

The service was amasing!
The service was amasing. I would like to thank Rod who guided me through all stages of the process. My motorcycle left Los Angeles and was delivered to my new address in Miami (door to door). Congratulations to ADL Logistics.

This company is a scam! They have a $170 booking fee, on top of the drivers fee. Plus, after paying the drivers fee the driver cancels. Keeps the money. The company doesn't care if you leave a bad review for the driver. They will delete the bad reviews. That's why the drivers have good reviews only. They don't have a phone number to call. Only email. That's a red flag already. Don't fall for this company. Trust me, save yourself the time and money.

My experience was with specific drivers but the company did not step in to help.
It happened a while back, I kept trying to get the drivers/company to make it right B4 writing this review. Hired to transport a Mack (dog) from Ohio to Wisconsin. Ashley and her sister Marrian contracted the transport. Said they have been doing this for 8+ years. Venmo the $50 deposit to Ashley and Mack was on his way. Asked if they provide communication or GPS locations along the way, she said FaceTime and videos. Ashley lives in Oak Harbor Ohio, very close to the pick up point. 1 hour into the trip I get this message: "Hello, we have a bit of an emergency, and I have a question. Our drive shaft on our van broke as we were driving down the road and I don't have all of the money to fix the part. We are 4 hours away". "So I'm requesting you the send the rest of the money". I said I wasn't comfortable doing that and asked about this being a company vehicle or if her sister Marriann could help. Ashley said if she didn't get the money the transport will stop. I had already paid for Mack so I sent another $50 so they could get it fixed. I asked for location but that's when they went silent! Tried several times the rest of the day, not knowing about Mack or the transport. Next morning at 6am continued trying to get a response from Ashley or Marriann but nothing. At 7am I was asking for a refund because she apparently stopped the transport (without acknowledgement) and still had Mack. Panic set in. I contacted the previous owner of Mack and they dropped him back at her house. I jumped in the car and drove the 6 hours to Ohio to get Mack. Neither Ashley or Marriann ever responded to my constant communication about this situation. Citizen Shipper refused to get involved because they said I contracted with the shipper not them. Apparently they don't screen there drivers! I know this was a long review but wanted to get the message out about Ashley, Marriann, and the company itself Citizen Shipper.

This is a wonderful service for finding the best deal when you need to transport pets. We had a wonderful experience with our transporter, and we had plenty of options to choose from.

After trying several ways of trying to get our dogs across the country to our new home, and not wanting to drive myself due to the weather, we came across CitizenShipper! Although nervous at first using this site, we were able to find a great driver who transported our dogs for us! Very happy!

This site is too expensive and when you have a problem, there's no customer service support to help you. Use uship.com instead. It's cheaper and the have a customer support service team you can call.

I love working with Citizenshipper! I meet people from all over and get the chance to deliver their new and sometimes already well- loved animals to them. The only thing that I would say to keep in mind as a consumer looking for pet transport, would be that CS has their own fee separate from what your bid is. That and not always is the lowest bid the best. Sometimes, it's okay, just read the reviews of the shipper. I know as a legitimate Pet Transport small business owner, it makes ALL the difference in the world how these precious animals are treated during their journey.

Was able to find a shipper for my pet within a few hours of logging into site. Great service, keep it up.

This company lost my dog and kept him in his own crap for over 5 days. Driver lost my dog. Will never get him back. Company is not and will not take responsibility or help. Driver left saying 'not liable, not my issue' after losing my rescue.

Great job and very professional. They connected me with a number of bidders and walked me through the process. The person they connected me with was also very professional. He kept me up to date with tracking, images, video, and messages.

A very good platform to transport your pet. One thing to aware is their fee plan is quite non-transparent. I just booked a transport of my pet for $300 for the driver and then I found the fee for CitizenShipper was $105.

I think the amount (30% fee) is pretty high but the worse part is that you would not know the $105 fee was NOT a down payment for the driver (very murky explanation unless you scrutinize the fine prints). They really need to be more transparent for their fee schedule. Almost a scam was what I felt.

As a comparison a similar platform UShip has a service charge of only $25 for a ~$300 job. And they present the service fee very clearly, unlike this CitizenShipper!

In conclusion, for your next pet transport, use UShip not CitizenShipper, given $325 (UShip) vs. $405 (CitizenShipper).

I need to update my review on Chloe. She brought my 8 wk old Maltese puppy, Bentley, from Houston to Myrtle Beach, SC.
Not only did Chloe take extra precautions regarding his health because he was so young. She also worked on me in the price. I was previously scammed by an unscrupulous (supposedly) breeder who not only took all of my money and didn't deliver the puppy and they also stole my identity. She worked with me on my budget. Not only was she in Houston for another transport, she made sure she picked him up the same day that I booked her. She treated him like he was also her own furkid. She drove straight through dealing with some pretty bad weather. She stayed in touch with me during the whole transport, arrived when promised. Chloe put me and my friend that bought him for me at ease. My friend said, she's an Angel. I didn't worry one bit and neither did my friend. After being scammed out of close to $2000. I would normally be leery of anyone who promised me the Moon but stole from me. I did not have one single doubt about her. There are not enough good things I can say about Chloe!

Paid Citizenship then chose broker State To State. No driver. Excuses No Contact 5 business days. Offering to refund in credit coupons. Glad it wasn't a pet to ship

Citizen shipper helped me get my baby back and home into my arms. I love citizen shipper for helping get me in contact with Kara

CitizenShipper was my first choice when looking into a pet transporting service. The platform was fool proof and I received several bids on my "job" instantly. The platform generated these bids with a wide array of prices to fit any budget. I was able to interact with potential shippers easy through their chat function. I was able to ask answers and ensure I picked the best shipper for my needs. I feel their platform is more interactive and more direct when compared to Uship. I never get fast bids or instant interaction when I used their service in the past. Ultimately, I would recommend CitizenShipper over other platforms due to the easy use and in depth interactions with the shippers. The reviews of the shippers were also helpful in determining the final selection. Pet transportation was made easy when using CitizenShipper.