CitizenShipper Reviews Summary
CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 5th among Mail Forwarding sites.
My puppy arrived very happy. The driver was great and sent many photos and updates throughout the journey.
Had the best shipper! She was dependable. On time and communicated the whole way! And a great price for her to pick up an antique at an auction house and deliver in NH!
Awesome service and great care to my pet. Always very communicative and I keep track of my dog. Thank you so much!
CitizenShipper put me in touch with a shipper named Cali. She picked up my puppy in PA and flew her in the cabin to Las Vegas. Great shipping and costs were reasonable to get my new puppy. Highly recommended for all your shipping needs. Thank you Michael
I needed a transport with really short notice. I received multiple messages from companies within minutes of posting what I needed. I booked someone within an hour of posting. I would definitely recommend Citizen Shipper to anyone that has transport needs!
Enjoyed using citizen shipper and James was great, would use the service again at any time. Price was within reason.
CitizenShipper and RNR PETS AND STUFF who delivered our boat met all of our expectations. Service was easy to navigate on the website and we received multiple offers to ship our boat within hours. We had a large boat shipped from Texas to Arizona and RNR PETS AND STUFF exceeded our expectations and even delivered the boat a day early. We would recommend CitizenShipper for any future shipping needs.
I used CitizenShipper to find a driver to bring my puppy from Oklahoma to Atlanta and was very happy with the communication and process. I met the most friendly kind people and they updated me with pictures and check-ins throughout the entire trip. I will definitely use them again if I need ground transport and I recommend them to everyone.
CitizenShipper is a great concept for a website and service. Connects those who need something transported, and those who transport. That's all it is. I'm sure (and hope!) there are other websites that facilitate these transactions, hipefully for less or no charge at all. It is absurd to pay as much of a service fee as they charge, on top of the fee for the actual service. None of the service fee goes to the driver, which is ridiculous because citizen shipper doesn't really do anything in the grand scheme of things. The website works well for getting the job done though, I guess. Should be better for the ludicrous amount they charge! I have been connected with two phenomenal companies (Lickity Split LLC, and All Pet Transport LLC) and one individual, who was mediocre at best. All of which, citizenshipper charged a service fee for doing not much of anything. Oh well, I'm happy with the end result. Thanks Lickity Split and Jonathan, y'all were truly amazing at what you do, and great people overall!
I had a great experience. Very friendly people to work with and everything went smooth. Will definitely use them in the future.
Easy to post your shipment and immediately started receiving quotes. Book their shipper due their vetting the driver and verify identification. I highly recommend the service.
Excellent reliable carrier! They communicated, all followed guidelines for cross state carrying, this person was a professional!
Citizen shipper helped me get in contact with a reputable shipping company to help transport our family's new puppy safely across the country at a resonable fare. Thank you!
Excellent service!
We used citizenshipper to find us a driver to bring a puppy 1600 miles and it worked out perfectly!
Very pleased with overall experience using Citizenshipper.com & the transporter I contracted through the site to deliver our new family member to us!
Used Citizenshipper.com to ship a puppy approximately 1,000 miles. Platform was easy to use and immediately got bids from multiple sources. Went with person who could do it asap. Ended up canceling the job last minute. Was able to quickly get online and arrange for another transport. Was quick and easy. Would use again. Tried uship.com but was unable to get anyone lined up and had little interest. Highly recommended.
I found the perfect person to fly with my kittens! I will never send my kittens alone on a plane! Thanks to citizenshipper I was able to Find a fantastic person to help me with flying my kittens to their new homes!
Great experience! Our dog was delivered safe, healthy, and happy. Julie did a wonderful job with our very large and headstrong dog.
They won't refund the $159.99, even though I contacted them right after booking because the shipper isn't available to pick up for the time I need. Even when the cancellation policy says they will refund if that's the case. But now I'm fighting tooth and nail to try to Get a refund. I have never in my life dealt with a company who don't even follow their own policies!
I only give them one star because I cant give them negative stars.
These people are thieves. I worked with them through a fraudulent cat breeder and immediately they want a $1500 deposit for a thermal crate (which they promised would be refunded. After that payment they wanted $450 for immunizations. Then they wanted $1000 for "insurance". At this point I refuse to pay and they disappear. They will no longer return my emails, texts, or phone calls.
I have reported them to the local police, Paypal, Zelle and the FTC. Please, I beg you, never even think of using this so-called "business" unless you want to lose thousands of dollars! Want more information? I'll gladly give it.
About the Business
From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably? Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers. If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday. With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country. We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online. Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aukatiki, thank you for sharing your feedback. I’m so sorry to hear you had a frustrating experience, and I appreciate you bringing this issue to our attention.
We always strive to facilitate a positive and memorable transport, and unfortunately, we fell short this time. Again, I apologize that your experience with CitizenShipper didn’t meet your expectations. We take all feedback very seriously, and we’re committed to constantly improving our support and services for our customers.
Unfortunately, I was not able to find a request from you, but if you reach out to our support team we will be sure to get this refund processed.
To expedite your refund please email support@citizenshipper.com
I will keep an eye out for your request and make sure to address it ASAP.