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CitizenShipperReviews 1,069

3.3

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CitizenShipper Reviews Summary

CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.

service
236
value
229
shipping
213
returns
108
quality
207

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Washington
1 review
0 helpful votes
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Safe and Sound
June 10, 2022

I loved how easy CitizenShipper was to use. I was very apprehensive about trusting anyone with our family pets in the first place... let alone to travel halfway across our nation! I received several bids, I was able to visit with the people so I could feel comfortable with the arrangements and know what they offer. It was a wonderful experience! My Dad is in a care facility in Washington. His reunion with his old dog is a memory I will always cherish.

Date of experience: June 10, 2022
Arizona
1 review
0 helpful votes
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Good
June 10, 2022

Great company. I would highly recommend them for any of your transport needs. Plus their customer service is helpful

Date of experience: June 10, 2022
Indiana
1 review
0 helpful votes
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Awesome service. I connected with and contracted with my courier within hours. Couldn't be more pleased.

Date of experience: June 8, 2022
Maryland
1 review
0 helpful votes
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The experience is soo good
June 9, 2022

Its actually my first time using citizen shipper but the exoerience is sooo good!The shipper answered everything quickly and I got my puppy within one day

Date of experience: June 8, 2022
New York
1 review
0 helpful votes
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Pet transport
June 9, 2022

Excellent service! They really find you the best fit for your furry babies! I am happy! Thank you for everything!

Date of experience: June 8, 2022
Ohio
1 review
0 helpful votes
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Easy to Navigate
June 8, 2022

Using Citizen Shipper allowed me to find a trustworthy driver for shipping my new puppy from Wisconsin to Ohio. I received 8 messages from pet couriers immediately after posting my request- this allowed me to read reviews and choose the one that best fit our situation. The driver I chose was professional, courteous, and aware of pets' needs while on a long drive. I would definitely use this site again :)

Date of experience: June 8, 2022
Tennessee
1 review
0 helpful votes
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Pet transport
June 8, 2022

Love them! Makes rescue transport so much easier! I have booked several pet transports with Citizenshipper and they never disappoint!

Date of experience: June 7, 2022
Massachusetts
1 review
0 helpful votes
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Cat shipping
June 8, 2022

This was so easy... It was a great experience shipping my cat from Los Angeles to Seattle. I could track the driver the entire way and there were many options for shipping. This was a great way to find how to ship almost anything.

Date of experience: June 7, 2022
North Carolina
1 review
0 helpful votes
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WONDERFUL... COULD NOT BE BETTER.
ON TIME. CLEAN. KEPT ME POSTED. REAL PET LOVER.
SHE'S THE VERY BEST!

Date of experience: June 7, 2022
Tennessee
1 review
0 helpful votes
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I loved the amount of quotes I received and all the options I had. The site was extremely user friendly. I was floored by the fee they charged when I went to book, and was unaware of it when signing up and seeking quotes

Date of experience: June 7, 2022
Massachusetts
1 review
0 helpful votes
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Fantastic Company
June 7, 2022

I have used citizen shipper three times and am absolutely thrilled with their service. I can always did exactly what & who I need for the job. Their platform is easy to navigate and I am always offered many choices. I love citizen shipper!

Date of experience: June 7, 2022
New York
1 review
0 helpful votes
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Best experience! Missy's transportation was first class. I would highly recommend this company you will not be disappointed.!

Date of experience: June 6, 2022
New York
1 review
0 helpful votes
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I used citizen shipper to find a transporter for my pet, they have a great platform to receive quotes and speak to all the transporters. I would use this site again if I ever had a need to ship my dog again.

Date of experience: June 6, 2022
Connecticut
2 reviews
0 helpful votes
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Great service
June 7, 2022

Used this service to find a transport fir a dog from Connecticut to Florida. It was successful and I'm happy

Date of experience: June 6, 2022
California
1 review
0 helpful votes
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Very happy
June 6, 2022

Using Citizenshipper.com to book transport for my dogs during a cross country move fyi. Los Angeles, California to Atlanta, Georgia was easy and affordable. They have a great website! It was easy to navigate and the notifications via text when shoppers replied were also helpful. I would use the service again to arrange a transport for my pets if needed. There were lots of options of transporters on the website and they were all polite and professional. My family was very happy with Citizenshipper.com.

Date of experience: June 6, 2022
Iowa
1 review
0 helpful votes
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Puppy transporter
June 6, 2022

The service of this website was great in getting me connected with someone who could drive my puppy to us so we didn't have to. Great service!

Date of experience: June 5, 2022
Virginia
1 review
1 helpful vote
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I went looking for a website I could trust for pet shuttling; I was very glad to have found this one! CitizenShipper made connecting with drivers easy. With the system they've built, you can get numerous offers for the same shipment and go over your options, and asses your needs, which is ideal for long cross-country drives. Overall, I'm satisfied with the service!

Date of experience: June 5, 2022
Tennessee
1 review
0 helpful votes
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Such an awesome company! Can't recommend it more for people looking to have their pet transported. So many options and such flexibility that you can always choose what fits your schedule and budget. Great people!

Date of experience: June 4, 2022
Texas
1 review
2 helpful votes
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SCAM!
June 1, 2022

I paid a $140 deposit and scheduled to have my dog picked up on Saturday; the girl never showed up. I emailed the company and informed them that she was a no call no show. Michael asked for proof that she did not communicate with me. I sent in screenshots of me trying to message her all day with no response. Then he said they had to give her 72 hours to confirm she never showed or see if she did not respond. We are now past 72 hours and no one is responding to me. I am single mother and every dollar in our life counts. I now have to make the road trip from TX to CA with my 75 pound dog and 6 month old baby. Citizenshipper if you're reading this, please refund me my deposit!

CitizenShipper attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2022
r c. CitizenShipper Rep
over a year old

Dear Nicole, I am deeply sorry for the inconvenience and frustration you experienced with your scheduled transport. Our aim is to provide a seamless and stress-free experience, and we clearly failed to deliver that to you.

I understand how important your pet and every dollar is to you as a single mother, and I am sorry for the extra burden this has caused. We take all feedback seriously, and I can assure you that we are taking steps to prevent this kind of situation from happening again in the future.

As for your deposit, I would like to assure you that we will process a full refund for you as soon as possible. I would also like to offer our assistance in any other way that we can to make this situation right.

Again, I apologize for the inconvenience and frustration you experienced. Please email support@citizenshipper.com if I can be of further assistance.

Oregon
1 review
0 helpful votes
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Great options from multiple providers
May 17, 2022

We used CitizenShipper to transport our two dogs 1800 miles across the country. The site allowed us to input our info, timeframe, special needs, and then we received more than a dozen offers from multiple parties. All transporters had been vetted and background checked and the review process on each transporter helped make a more informed choice on provider. The site also works with a chat function similar to What'sApp that lets you easily communicate with potential providers quickly without having to use an existing phone plan or chat app.
The site is useful for both transportation of pets (any kind/size) and goods.

Date of experience: May 17, 2022

From the business

From would-be pet owners, to people moving across the country, pet owners are often presented with a difficult problem to solve when they need to transport their pet. How do you transport a living creature who you’ve developed a bond with safely and reliably?

Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.

If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose,...


citizenshipper.com
Founded in 2008
Austin, TX, United States
+101