It was a great experience. I chose the ADL bid on a Friday and received my bike the next Wednesday. Communication was excellent.
I needed a safe and reliable solution to ship a new puppy from Florida to Michigan during the month of February. I posted the job on CitizenShipper.com and received multiple quotes for the job. After evaluating and selecting a drive that I felt was going to provide the safest environment and transit of my new pup I booked the job. I paid the $40 fee to CitizenShipper.com and when I was finalizing the details and I put the driver in contact with the breeder. After the driver talked to the breeder about the pickup she (the driver) backed out of the deal because I listed the puppy at 22 lbs and it turns out he weights 32 lbs. I apologized to the driver as it was an honest mistake and even offered to pay her more money but she refused and back out of the deal saying that she'd have to make too many stops along the way to let the puppy out to pee and stretch his legs. This apparently was not a problem when I thought he weight 22 lbs. Out of frustration I made arrangements to make the drive myself and asked for the fee to be refunded. CitizenShipper.com refuses to refund my money because it was my mistake for listing the puppy at the wrong weight.
I really just guessed at his weight and I didn't think I needed to have an exact weight. The service representative send me a link to an FAQ section of the website that deals with refunds (after the fact.) Why was that not stated at the time of booking?
Reputable breeders stay away from websites like this because of shady dealings, puppies that never get delivered and/or horror stories of vans with stacks of animals cubed out inside cargo areas. After sorting through all of the questionable drivers and finding someone I thought was trust worthy she turned out to be sketchy and finicky. I don't care about the $40 and I'm feeling much better about making the trip myself and insuring a safe passage for my new puppy.
I just want others to be aware. If things don't workout for you, CitizenShipper is keeping their fee regardless.
I used this individual to transport a kitten before christmas and had 2 kittens he agreed to deliver he sent them invoices took their money and never showed up to get the kittens so now my customers are out of thier money and we have to find a new transporter to ship them I would never use this company again or this individual.
Hello Peggy,
I see from our support transcripts that your customers are the ones who booked the transportation with CitizenShipper and we are unable to discuss issues with someone who is not in our platform. It doesn’t look like anyone followed through with our support team on this, but I am sorry that it happened. I hope things turned out for the best with the rest of your litter.
Shawn was an guy who was gracious and kind very attentive to my 3lb. Yorkie even got her to me earlier than expected. Highly recommended!
Awesome company to use to have my boat shipped. Easy smooth transaction. Will ne using this company again.
Citizens Shippers referral to Pup Protectors Pet Transport failed to protect my pet. The first night this transporter LOST our dog in the middle of the desert!
Hello Karen,
I’m very sorry, as is the rest of the customer support team, that your dog was lost. I see from the correspondence between support and yourself that we provided all of the information we were legally able to provide to assist in your case against the independent contractor that was hired to deliver Annabelle. As you were informed, Pup Protectors has been permanently banned from using our platform, and if you posted a factual review, it would have shown up on their account if they were still allowed to transport. CitizenShipper did everything we could to assist you, and we are very sorry for your loss. We know nothing can replace the love of a dog but I can assure you that we do all that we can to make sure drivers are verified with all legally available checks.
Taylor was great kept everyone up to date and even sent pics and videos along the way. Will definitely use this company and if possible Taylor again.
I was a great experience, shawn c was amazing. Kept us up to date on our precious cargo. He was there for pickup and delivery on time
Citizenshipper has been by far the most active personal shipper for as long as I have been with them. It's easy to use and has on-time deliveries
Thank you very much Fatlum, we sincerely appreciate your review and recommendations! :)
Great amazing they did a great job the lady kept we up to date and everything even add me on a app to see were she was
Everything was done smooth I had my dog picked up by a very nice women who was very responsive. I would recommend this site one hundred percent
You're a good transporter and we love you so much thanks you for keeping my pat safe I really appreciate thank you
Thank you for your kind words and for taking the time to share your positive experience with us at CitizenShipper. It truly warms our hearts to hear that you are satisfied with our services and that your pet was safely transported. We deeply value your trust in us.
Our goal is to provide the highest quality of service and ensure the utmost care for your pets during transportation. Your acknowledgment is a great motivation for our team to continue offering the best customer experience possible.
If you have any more requirements or need any further assistance in the future, please don't hesitate to reach out to us at Support@citizenshipper.com. We will be more than happy to help.
Once again, thank you for your appreciation. We look forward to serving you again soon.
I'm glad there is this service. The site was a little difficult, but the driver helped me every step of the way.
Awesome service and great care to my pet. Always very communicative and I keep track of my dog. Thank you so much!
We used them to have a puppy shipped. It was an excellent experience. We would definitely us them again. Thanks so much.
Thank you for your kind words and recommendations Kristal, we look forward to be there for you whenever you need us! :)
Used this site to get my motorcycle shipped from out of state. I was able to get a great price for it.
This man broke his $#*! to accommodate my situation I highly recommend will you recommend him to do any job for anybody
After a rough start citizen pulled thru with a great driver for our pup. Highly recommend the driver for any delivery
Overview
CitizenShipper has a rating of 3.3 stars from 1,069 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CitizenShipper most frequently mention great experience, pet transport and fur baby. CitizenShipper ranks 4th among Mail Forwarding sites.
Citizenshipper is a marketplace that looks to delight its customers by providing them with a convenient and safe way to connect with experienced pet transportation professionals. We are driven by desire to create magical moments for pet owners by uniting them with their pets quickly, safely and reliably anywhere in the US, while creating job opportunities for drivers.
If you have something to ship, list a transportation job, get bids and then choose your transporter. If you would like to become a transporter, create a profile, get your account verified, find matching shipments, and get on the road. For more information about becoming a transporter, roll on over to our CitizenDriver driver page. Whichever option you choose, in less than 60 seconds you will become a part of our nationwide network of people who are working together to get things from Point A to Point B everyday.
With ten years experience building an online marketplace, we understand the needs of all of its participants. We’ve tried and tested a variety of platform models, and policies, to find a highly optimized user experience that has helped thousands of pets be transported safely and reliably across the country.
We’ve developed our vetting system and de-risked the platform so that customers can feel safe using us. Our extensive positive reviews speak to why shippers should choose us over someone else they find online.
Whether you operate a small business, or you are an individual in need of transportation service, CitizenShipper can help you meet your needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Joseph,
I’m sorry for the frustration this situation caused. We do have a number of reputable breeders who use our marketplace to find good drivers, and they have wonderful experiences. But unfortunately sometimes the details matter. I can’t tell you why the driver refused a dog of 10 pounds weight-difference. Sometimes drivers only have room for an allotted amount of dogs or cats, and I hope that the driver was taking safety into consideration when she cancelled. Nonetheless, it’s frustrating. While CitizenShipper cannot refund fees in that situation, we DO offer credit so you could choose a different driver to make the trip, especially if you recovered more information than you initially had for the listing. I don’t have the details so I don’t know if you relisted, but I hope things worked out for the best.