From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Chrono24 needs to be more responsive to emails, calls etc.
The payment procedure is really secure and efficient. The watch has been adequately preserved, as seen by the quality packing and shipping efficiency. Despite the fact that it is a used item, I am extremely pleased with its appearance. It was a fantastic shopping experience.
Got the watch I wanted at a great price. Strong communication throughout.
Very cool service. Product arrived as advertised. Easy, safe and well protection of buying watches from Chrono24 company!
I had a number of issues with the site, trying to sell my watches, but latest problem is just buying a watch.
Made an offer to seller in Euros, was shown the price in USD, but at checkout, they are forcing me to pay in USD with additional 2.5% fee on top of charging 2% for AMEX, that charges me 0% for foreign exchange transactions.
Customer service is not helpful and multiple people are very deceiving.
Lucky for everyone there are plenty of other sites that do a better job providing Watch Marketplace
My experience with the sellers on this site has been excellent, and I trust Chrono24 to present reputable sellers on their site.
Kept me informed throughout the purchasing process. Made sure I received the item and that it was undamaged. Responded to my questions immediately. Purchasing process was secure and my funds were not distributed until I had received and approved the item.
I purchased a new watch from a dealer in Germany. I got exactly what I wanted very quickly at a very good price
I love the easy of use from the website and most watches have the escrow available.
Bought a watch in the US, from a US vendor, paid in US$ but what Chrono doesn't tell you is that they are based in Europe and the money transit view Germany. This resulted in additional international transaction fee. Very misleading from their part.
A bit of a unique situation, but I bought a watch from an individual that got it from Chrono24 and was passed off as authentic to him. I had the watch inspected once I purchased it only to learn that it was not authentic. I reached out to Chrono24 to see if they could help me recover some of my money or at the very least, not allow this dealer to sell watches any more and they were of absolutely zero help. These people do not hold themselves accountable or responsible once they've made their dollar as the middleman for shady dealers. I'm sure they're great when you don't have to deal with the dark side of watch trading, but when you do, they're not of any real help.
Thank you for leaving your review. Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. If a buyer has any doubts about the watch's authenticity they may return the watch within 14 days of delivery for a full refund.
While Chrono24 does not authenticate watches in person we do have a Quality and Assurance team that reviews each listing. We can also assure you that we do take claims of inauthentic watches very seriously and our Dealer Quality team will take the necessary steps to reprimand the dealer.
If you would like to provide additional information please contact us at support@chrono24.com
Je l'aime bien. Bon site web, super facile et pratique. Sera de retour et recommandera certainement. Merci
Secure site - makes transaction painless and less worrisome. In another transaction, seller backed out. Christmas team was responsive and cancelled transaction.
I went on Google to find a new company to add to my watch collection and I found these guys and ended up purchasing a Rolex saved about 15% from where I can buy it anywhere else. Thank you fellas.
I bought over 11k USD preowned rolex watch, the seller lied about their product, the watch has never been serviced, Chrono24 is not there to protect customers, they protect slimy scammers, they allow sellers to sell fake products and lie about their ads and products, on top of that they don't enforce sellers to compensate buyers or buyers' protections, I have to go through credit card company to file chargeback dispute to get my money back, BE AWARE, do not buy from this website, I always use EBay, EBay is a excellent website to buy stuff online, they truly protect consumers' interests, I have been doing online shopping on eBay since 2010, I never had problems with EBay or PayPal. Chrono24 is the worse website I ever run into. They set 14 days money back is to protect sellers not buyers, often sellers sell fake defective, faulty products on this website, buyers do not even have enough time to inspect the watch, then 14 days has gone by, you don't get refund, some bad sellers blamed on customers to break the watch, which is lie, Chrono24 doesn't even enforce sellers to provide any sorta warranty. I hope this website should be shut down, or they change their business model, and increase buyers protection as we are the ones who pay for it so Chrono24 can make commission, the items Chrono24 sells are luxury items, not cheap items, Chrono24 should treat customers a lot better.
They have had my money for months and are lying that the return postage cost over £ 250.00 I checked with fedex who returned the watch and they'd paid just over £18.00. I complained to escrow and Chrono24 hadn't even notified them of the 7k transaction? Absolute fraudsters avoid at all costs if you don't want to lose your money!
They may seem professional, but they are not. I asked one simple question about tax and never got a straight answer. After around 3 email exchanges, my emails went totally ignored. When I called them and referred to my case, they HUNG UP! They must have thought I was some cheap dude trying to buy a hundred dollar watch. Too bad, I was so set to buy a 50k one, but decided to go elsewhere because they lack of care for customers. I made the right choice ro move on.
Dear Karin,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform.
Due to recent changes in regulations in the United States, under the WayFair Act, it is now required that all Internet purchases made via Chrono24 are subject to sales tax. This tax is in addition to the price for the item and it is also to be paid for by the buyer regardless on where the item is coming from. This tax is calculated based on the final delivery location.
You may find further information about the taxation laws specific to your U.S. State and Chrono24 here:
https://www.chrono24.com/info/marketplace-tax-collection.htm
Please note that if you do not know what your local tax rate is, you may discover this information here:
https://www.avalara.com/taxrates/en/state-rates.html apply regardless of the seller’s location. We at Chrono24 take our tax obligations very seriously and will continue to remain transparent with our users regarding tax laws at all levels of government.
We sincerely apologize for any inconvenience and appreciate your understanding in this matter.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
This is not acceptable! For a watch bought in July 2020 and we are mid-October and i did not receive any solution. Book and user manual were missing, the strap is just falling apart every day worst since day. I have spent a considerable amount in a premium watch and I am receiving a very poor service, bad product and even incomplete (missing components in the box). I have requested many times to provide me a solution/ money refund and nothing is being done. I don't wish anyone to suffer this experience. I was not refunded with any compensation, not received the manuals or a new strap and non receiving regular updates feeling always in the shadow. I contacted the brand directly and told me that even with the guarantee card, nothing is covered by them because they only cover watches from their official dealers. Suddenly this store is not taking accountability and my watch keeps with an incomplete set(missing manuals) and a defective strap. I have just contacted Chrono24 directly too and looking for a reply. I would definitely keep spreading in social media such a bad experience, and if any private user has questions im glad to show details. Please be very careful with the vendor
Dear D. B. L,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24, we have a 14-day return policy for Trusted Checkout transactions. If you are unhappy with your purchase within that 14 day period of receiving the watch in delivery, you are welcome to reach out to us to request a return for any reason necessary.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
I paid for a watch using Chrono24 escrow system early November 2020 thinking it was the best/safe way to go its now April 2021 and no watch has arrived, 5 months after delivery was estimated at 14-21 days.
Seller and his postal system (Czech) allegedly wont declare the watch is lost, and Chrono24 wont release my money until both seller+ buyer agree,?... seller suggest i pay half the price of the watch so i can get my full refund from Chrono24, saying its fair because he has lost a beautiful watch from his collection.?
This to me is a definition of a scam, i maybe wrong though and will just have to wait it out.
Very disappointed with Chrono24 decision relative to this and will never use again and obviously never recommend it...
Dear Richard,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform. We pride ourselves on making the buying experience, seamless. We would love to take a look at your transaction to try to resolve the issue with your purchase.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Hi Jonathan,
Chrono24 is simply the escrow services so unfortunately there is not much we can do in regards to the courier's investigation.
Dear Jonathan,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Here at Chrono24 we pride ourselves for protecting both buyers and sellers while using our Trusted Checkout Service. Our goal is to make our selling and buying experience as seamless as possible. Since Chrono24 is not involved in the shipping process, we are not legally able to intervene or contact the shipping courier regarding an order. If your watch has been stolen, we suggest you file a police report. If the authorities need any additional information from us we are fully willing to cooperate with them.
Please feel free to contact us directly with your transaction ID starting with TC or TR via email at Support@Chrono24.com or by phone at 646-887-3560 or +49 721-966-93-990 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chrono24 User,
Thank you for your message.
Sellers always create their listings in their local currency. This keeps you, the buyer, from incurring unexpected costs due to fluctuating exchange rates.
We display the full purchase price in your currency before you make your payment.
Please note that only payments made with the most common credit card types are exempt from additional fees. These include VISA, Mastercard, and other widely available cards.
Credit cards from other providers, such as American Express, are not exempt from these fees. Since Chrono24 incurs significant unregulated costs when processing such payments, we charge an additional fee of 2%.
Thank you for your understanding.
Best regards,
Your Chrono24 Team