From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
On 01.03.2021 I sold a Hublot to a customer in Italy, I agreed with him on the price, I told him that I give him the opportunity to check the clock and inside only in exchange for an advance (so I can be covered in case of damage) he did not say anything about the advance and continued with the offer.
The watch was delivered on 03.03.2021 and the customer did not say anything, nor did he confirm the delivery, until 04.03.2021 when he said that he took the watch to the Hublot representative office in Turin and that they said that the mechanism from interior is weak.
In the meantime I spoke to the representative and they told me that they do not do such checks!
I am sure that the client changed the mechanism before making the complaint and now he wants the money back!
I'm not going to get the watch back and I want my money!
Chrono24 tells me that he can't send me the money only if the client wants it, in the meantime the client got a paper stating that the mechanism is weak.
I'm sure he changed it and that was his plan from the beginning, given that he hadn't responded to the messages until then.
Please help me get my money
He adquirido un reloj en Chrono24 y ha ido todo como la seda. Recomiendo sin dudas este servicio. Todo perfecto. Su servicio de depósito del pago genera mucha confianza.
I purchased a Cartier Santos Galbee 29mm Moonphase watch, which is faulty upon receiving. I had sent to Cartier for a thorough diagnose of the watch and is with black and white report to show the watch is faulty.
A return for refund is flagged out to Chrono24 within 14 days of receiving the watch. By right, they should reimburse the money back to me. But has been holding my money since. Which I have fulfilled the conditions stated in their return T&C.
Return of the watch by my end has been arranged, however to my dismay, the seller has failed to be available to receive the watch.
I have been taken advantage of by Chrono24 and the seller. It appears that the seller is a fraud and has been dishonest since the beginning.
This whole incident has wasted a lot of time and effort from my end.
Dear Amber,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Once an item has been returned, we give the seller 3 business days to inspect the watch. After these 3 business days, your refund is submitted to you in full. During the return process, your funds are held safely in the Chrono24 escrow account and are not released to the seller.
Unfortunately, it seems like the seller hasn't confirmed the receipt of the package yet, we would like to look into this issue further for you to ensure that you receive your refund quickly.
Please feel free to contact us directly with your transaction ID starting with TC or TR via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
I just want people to know never buy or sell from chrono 24 it is a scam site n the people that are working for them are nothing but liers and swindlers. I sold a watch from that site it took months for me to get paid... I spoke to a German worker who was the worst lier n double talking person... by the name katia Heinrich a real piece of work she was nasty and not in any way understanding of what I have been through. Totally unprofessional in every way. Totally incompetent of her job she would not put me on a phone whit no supervisor. She is mean and disgusting. Bad experience never again dont buy nothing from them or sell..
Dear Dante,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
At Chrono24 we pride ourselves on being patient and attentive to our buyers and sellers to ensure that they have a meaningful experience on the platform. We pride ourselves on making the selling experience, seamless. We would love to take another look at your transaction to try to resolve the issue with your payout.
Please feel free to contact us directly via email at Support@Chrono24.com or by phone at 646-887-3560 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team
Was a bit apprehensive about buying a watch on Chrono24 after trying to work with a seller from the NL to purchase a watch band. But decided to give it another shot and bought my first Panerai via Chrono24. Had a bit of a hiccup with registering my credit card on the site, but got it sorted within 24 hours. Used the suggest a price function and it worked perfectly for both the seller and me. The seller was great to work with and very easygoing. The watch shipped internationally and tracking was supplied. I do highly recommend using Chrono24 for your watch needs.
My first experience was disappointed! The condition of the watch ordered did not match the description. A waste of time!
Everything as planned. The watch arrived as the vendor said.
Je ne suis pas vraiment satisfait du vendeur, mais rien à dire sur Chrono24.
Todo perfecto, hubo un pequeño problema con el transporte, y enseguida contacto conmigo el vendedor para solucionar el problema
Very impressed the hole experience was good highly recommended
Satisfied with the platform. Like any other, you need to check the individual sellers, but the platform is very good.
Easy and trustworthy, love the watch, Very satisfied...
Always easy to connect, protection of purchase is really efficient.
May be, as an improvement, should be good to express when sellers don't provide responses to questions. This is a minimum that should highly impact their rating.
From initial enquiry through several clarifications to final delivery of my purchase, the whole process was smooth, professional and courteous. Overall, a really positive experience and I have no hesitation recommending this service to others.
The seller answered fast and was super helpful regarding sending additional photos and answering all my questions. Watched looked even better in real life and it was shipped the same day as payment was approved. Love love love my new Rolex. Thank you so much!
Prompt friendly exceptional customer service
Clear easy to navigate site
Stunning product
Arrived in a timely manner
Could not be happier
Highly recommend with confidence
Schneller Versand... top Ware... perfekter Service... kann ich nur empfehlen
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexandru,
Thank you for your feedback. We regret to hear that you had a poor experience with Chrono24.
Here at Chrono24 we pride ourselves for protecting both buyers and sellers while using our Trusted Checkout Service. Our goal is to make our selling and buying experience as seamless as possible. We would love to take look at your transaction to try to resolve the issue you are currently having with the buyer.
Please feel free to contact us directly with your transaction ID starting with TC or TR via email at Support@Chrono24.com or by phone at 646-887-3560 or +49 721-966-93-990 if you have any further questions. We look forward to hearing from you so we can make sure you ultimately have a positive experience on Chrono24.
Kind regards,
Your Chrono24 Team