From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Brand New Tuna came early from Japan! Hassle Free! I highly recommend Chrono24!
I love shopping for watches at Chrono24. There is a wide range of new, preowned, and vintage watches. Communication about the sale is first rate, as is setting up financing if so desired. Chrono24 has become my go-to source for watches.
Very good morning experience. Always happy with purchase and great products. Always on time delivery.
I like dealing with Chrono24, but they add unexpected charges. The state tax is 6.35% but C24 charged 7.5%. When I convert Yen to dollars, I got a whole different amount when using a standard conversion than what C24 has... that always charges me more. I've had deals fall through because C24 added so many up-charges that the amount exceeded the limit on my credit cards. Finally, sometimes they rush the release of funds after delivery before I have a chance to fully check it out.
In the last two years I bought two watches on Chrono24. It was very positive experience! Highly recommend
I purshased a watch from Chrono24 on Dec. 4/21. The total Invoice was 1,471.25 and was supposed to be delivered to my home on the week of the
I purchased a watch from Chrono24 on Dec 4,2021
The total Invoice was 1,471.25. Financing was going to be provided by Affirm
And delivered to my home on the week of the 16 of Dec right before Christmas
The watch was never delivered by UPS, not even a notification at my gate
Weeks later UPS informed me by email that I have to pay an additional 85 dollars to
Retrieve my package! I am not paying any additional fees to my agreed Invoice
An I do not want the watch anymore. Please inform Affirm to stop charging me for
What I do not have
Antonio Ynastrilla
Hello Antonio,
We are sorry to hear about your recent experience in regards to this transaction. Our team will contact you shortly to resolve this issue.
Kind regards,
Chrono24 Support
I have purchased three watches through Chrono24 and each transaction has been precise and well managed.
Best place to buy watches, great selection and feel very secure with all my transaction
I've been buying my watches exclusively through Corona 24 the last year, every purchase has been what was advertised, no fakes …
Thank you Chrono24 for your help with my purchase. I'm really happy with my purchase
I found what I was looking for and Mr. Carsten worked with me to the end. Very helpful.
Ordered watch, paid for watch, received watch three days later as described.
This is the go-to site for your special watch. I purchased from Austins Watches in LA and am now have every confidence in purchasing on Chrono24.
My first time shopping with chrono24 and all my questions were answered and made purchasing easy.
Very satisfied with the quality and craftmanship of this watch. I would recommend it or one like it to my friends.
Great experience. Outstanding communication. Strongly recommended.
Love the Escrow experience. Makes you feel like your money is protected. I also worked with Rebecca and Max via phone and both were extremely helpful and knowledge.
Great selection of used watches. They make browsing, negotiating, and selling easy. Would definitely use again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William,
We appreciate you taking the time to review your experience on Chrono24.
All costs (excluding potential customs fees) are shown to the buyer before submitting payment; however, we have addressed your concerns below.
As a marketplace, we are required to comply with United States tax laws. This means that all purchases made by customers in the US are subject to state and local sales taxes.
Sales taxes are collected on top of the sales price. To help make the purchasing process easier and more transparent, we calculate and display the appropriate sales tax to you when you place your order. We base the calculation on your shipping address.
Please note that some states, including Connecticut, require charging a higher sales tax when purchasing a luxury item. You can find more information in regards to this charge here: https :// portal. Ct. Gov/DRS/Publications/Informational-Publications/2015/IP-201516-Q--A-on-the-Connecticut-Use-Tax-for-Businesses-and-Professions#:~: text=The%20use%20tax%20rates%20for, of%20more%20than%20%2450%2C000%3B%20and
The exchange rate provided by the payment service is a maximum of 2,5% above the price set by the European Central Bank (ECB). In addition to the standard exchange fees, this difference also includes the costs of transferring the money, for example from Europe to Asia.
Please note that this conversion rate is shown to the buyer in their own currency before they submit payment.
We understand if a buyer decides not to buy a watch as a result of these costs. In this case, a short message to us before making the payment is sufficient. We do penalize buyers for canceling their orders due to these costs.
Unfortunately, Chrono24 cannot reimburse any cost benefits that may arise for the buyer or seller from using a more favorable exchange rate.
In regards to your final remark, the Escrow Service helps protect both buyers and sellers when they process transactions on Chrono24.
Thanks to the Escrow Service, your money is completely secure: When purchasing from a professional dealer your payment remains in our Escrow account for the full 14 days after confirming delivery of the watch. During those 14 days, our team is here to assist you with any issue that arises. This information is also shown on each listing found on our site.
You can learn more about the Escrow Service here: http://www.chrono24.com/info/checkout.htm
We hope this was helpful and look forward to helping you in the future.
If you have any more questions, our support team would be happy to help. You can reach us from 9 AM to 6 PM Monday to Friday at +1 (646) 887-3560 (New York), +49 (0) 721 96693-900 (Germany), or +852 37090-790 (Hong Kong).
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Regards,
Chrono24 Support