From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Everything went very well and made this a fun process
I recently went to my local Cartier salon and was given a travel pouch, but no pillow. This worked perfect for my needs.
I had trouble with making a payment to Chrono24. The merchant wouldn't accept the charge, they told me it was from my banks side. I called my bank and they advised me that the charge is being cleared from the bank's side and that the merchant is the one not excepting the charges. I tried paying with three different bank accounts. I also wasn't aware that you only have 6 attempts within a 24-h period until you're blocked and have to wait until the time cycle have passed.
My overall experience were decent.
Accurate, reliable and fast service. Dealer network is high quality.
I was nervous buying on Chrono24 for the first time but everything went smoothly. You will have to verify your identity for large dollar amounts (submit a picture of your government ID, etc.) but this is to be expected when making a >$10k purchase online. Responsive customer service team. Probably will not be buying from ADs anymore as Chrono24 inventory is much better.
It was all very smooth. The way you have to use Paypal is a little cumbersome i. E. cutting an pasting an email address and having the money sent to that person - but otherwise a great experience!
Great experience working with Chrono24. Transaction was so easy - quite seamless. I'll be using Chrono24 in the future for any watch purchases.
Each watch purchase has been flawless. Great communication with the sellers, fast shipping and mostly, the pieces have always been exactly as advertised.
This is my fourth rolex on chrono 24, everytime the transaction is smooth and secured, great piece of mind from the authenticity of the watch to secured/escrow account. I would never buy or sell a watch anywhere else.
I was searching for an out of production Omega Planet Ocean. I did a search on Crono24 and they had several listed. Ended up buying from a watch dealer in Japan. I had never purchased a watch from overseas before. The price was great and the dealer was great. They answered all my questions and gave me 3 days to decide on the purchase. After I paid they shipped promptly and the watch was better than described and packaged perfectly. The paperwork was done professionally which allowed the customs process to go smoothly. Overall great experience.
I love being able to look at so many watches and save them as favorites. Obviously, buying and selling is super easy, too!
Great overall. Already recommended to my friends that said I was nuts for using this site.
This is in regards to the "Request Availability Information" button. As a buyer, if I click on this button, I want to be reassured the dealer has the item in his/her possession and can ship as soon as my payment clears or Chrono24 notifies the dealer it has received the money into the escrow account. Instead, the very next communication I receive from Chrono24 is the dealer is putting together an offer for the item. Which is exactly the same as clicking on the "Buy" button.
The purchasing process surpassed my expectations. Customer service was excellent and really appreciated that Chrono24 oversees and monitors the entire process.
From what I see and my experience with Chron24 I can say that they have all the bases covered. I have not found a watch selling business that does it better. There was an unintentional hiccup between the seller and and myself. The seller instantly offered a solution and all three parties agreed to the remedy. Chrono24 was right there with oversight. It is nice to know that they are there to get involved if need be. In my specific case the glitch was taken care by the seller and myself without Chrono24 intervention. They were right there monitoring and commenting on the conversation and remediation to the problem. I would comfortably use Chrono24 again
I had a very good experience with this order.
I will do it again, every time
Great communication. A pleasure to do business with.
Thank you~
Very transparent and professional. I was extremely pleased with the interaction we had over the purchase I made on Chrono24 both between dealer and Chrono24 staff
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members