From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Excellent………………………………………………………….………………………………………………………………………
Beautiful watch, easy transaction. Will buy from again
Fully Recommended, secure/smooth transaction 10/10
I was impressed with the website and the entire experience. I will recommend Chrono24 to others.
Great experience, watch was perfect and exactly as described. Perfect seller.
I have had a transaction where I kept the watch and one where I returned it and Chrono24 was extremely helpful and outstanding in both instances.
This was my first purchase through Chrono24. I couldn't have been more pleased with the process and personal care that I received through this transaction.
Chrono24 were responsive, and anytime I had questions I was able to get a live representative on the phone. I love the acquisition process, including the escrow period that allowed time for me to get the timepiece verified by a local reseller. Very reassuring!
This will not be my last transaction with Chrono24!
Joe B.
Using Chrono24 over the years has always been smooth going for me and no trouble.
Online watch purchases stress me out. I like how Chrono24 has systems in place to ensure the process is managed safely. Huge selection. Great app. Big fan!
Very smooth experience - I called their NYC office and a live, knowledgeable person walked me through their process and controls in detail. I was hesitant about buying a watch online, but their team member was very clear with everything. The end purchase was prompt and accurate to the description.
This is my 3rd transaction in C24 (TR-*******), the first 2 went fine as the sellers knew what they were doing but the 3rd one is a mess and I am currently 1000 euros out of pocket because the seller "Philippe Pflieger" was unable to send watch correctly. Watch was purchase with value of 1000 euros, seller decided to send and declare with an insurance value of 2000 euros. This resulted in me getting a bill for 400 euros import fees instead of 200 euros import fees. Seller has admitted his mistake but then expected me to pay the 400 euros and then claim back the difference myself. The seller then recalled the watch and it was returned to him, verified on chronopost tracking, but I am still waiting for my refund from C24. I have contacted C24, shown then proof from the seller of his mistake but all I have recieved so far is automated replies about customs fees being required to be paid, C24 has no involvement in this and cannot help.
To summise, if you deal with a good seller everything will be fine, If you have any issues or problems then dont count on any support from C24 to resolve the issue, they have got their money, they have no further interest in assisting with any problems.
1000 euros out of pocket, no watch and nothing from chrono24, deal on their site at your own risk.
UPDATE 16/02/2022:
Watch has been returned, seller has confirmed return, I complete a form saying I accepted refund 1 week ago, still no refund received. Seller has now relisted watch on Chrono24 but they still refuse to refund money telling me to 'be patient'
UPDATE 19/02/2022:
Chrono24 have now replied again 'the law doesn't allow us to pay out without the consent of the private seller'. Again no confirmation of any date of money being refunded, not holding my breath.
Clear communication channels and transparent pricing structure. Smooth transaction overall.
Very smooth transaction through Chrono24.
For sure, will use Chrono24 to purchase next time
Chrono24 offers complete peace of mind when dealing with global watch purchases. Chrono24 makes buying/selling watches a positive experience in every way.
Was able to find the watch I wanted, save some money, and have no fear of being scammed through Chrono 24's escrow service. The whole process was quick and painless. Thank you.
Everything went smooth. I was hesitant at first. But thanks for being so responsive.
If been researching the iconic Silver Pogue for 6 months and never before have I considered looking for them on Chrono24. One day two weeks ago I checked the site out and boom. FOUND IT! The price reflects the authenticity and originality of the piece, also the certificate of purchase gave me a significant peace of mind.
I have ordered a watch that had been ranked by the vendor as "very good". It can with a chip in the crystal. I returned the watch. The vendor messaged me indicating that they received it in good condition and authorized the refund. I have not yet received the refund from chrono24 and it's been over a month. UNACCEPTABLE! (picture shows proof of purchase)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members