From the business
Buy new & pre-owned watches on Chrono24 & sell them globally. More than 359,263 brand-name watches from Rolex, Breitling, Omega, etc., at competitive prices
Chrono24 Reviews Summary
Chrono24 is widely recognized for its professionalism, seamless purchasing process, and high-quality product offerings, with customers frequently praising the clarity of communication and the security measures in place, such as escrow services. The platform's user-friendly interface and extensive selection contribute to a positive buying experience, fostering customer loyalty. However, some reviews highlight occasional logistical issues, such as package delays, although the company's responsive customer service tends to mitigate these concerns effectively. Overall, Chrono24 maintains a strong reputation for reliability and customer satisfaction in the luxury watch market.
This summary is generated by AI, based on text from customer reviews
Nice checks and balances and excellent communication for a first time user and buyer from the site. I would not hesitate to make another purchase.
First purchase on chrono 24. Very satisfied. Nervous ordering from Hong Kong but Chrono24 is with you through the buying process. In the end it was a smooth transaction and I am satisfied with my purchase. Thanks Chrono24
Chrono24 is designed for simple, routine transactions. It lacks flexibility and continuity. One one transaction I had to buy the watch three times to get the transaction executed. On another transaction they received payment and didn't know it. I bought four Rolex watches over a three month period. It became very confusing. On one watch they warned me that if I didn't pay within three days they were going to cancel the order even though they had the cash and it had been sitting in an escrow account for approximately two to three weeks. Many of the watches I buy range in price of $40,000 to $90,000. That's a lot of money to move around which seems to cause problems. It's too bad that that it has such a comprehensive collection on the front end with such mediocre performance on the back end.
The service was very quick and was quality oriented
I've spent thousands of dollars on this site and love everyone of the watches purchased. Keep up the great work Chrono 24, and I'll keep coming back.
Don't even try to do an international transaction unless you are fond of hidden fees, laughable questions on the customs form (yes, dear buyer, this is your responsibility) (sample question: What is the country of origin of the watch battery?), and customer "support" that is friendly, polite, but sadly, incompetent. At least the watch arrived without a smelly band, as did another customer's in a review. In fact, my watch arrived without a band at all, which was surprising since I received an email from the dealer stating he was fitting a leather band on the watch. A representative of the company indicated this was not intentional, but an unfortunate human error. That was a relief to hear. I can certainly understand that it sometimes takes a leap of faith to think a watch may need a band.
Excellent experience overall. Chrono24 customer service very helpful and timely
Everything was perfect with my watch buying experience. Easy. Fast. Just what I wanted. Couldn't get any better.
As a watch collector this is the best site to buy/sell!
I was able to find the watch that I wanted and many other options on this website very happy with my purchase of a Rolex Datejust two-tone 36mm.
This is my fourth buying experience with Chrono24, each one has gone well. I feel confident and safe with this platform. Overall excellent experience.
Very Responsive and Understanding of the Issues Involved!
Thanks!
Chrono24 did not mention that a 3% foreign transaction fee will be added if using VISA. It was mentioned when selecting American Express during payment process.
Also, once a buyer as accepted the offer, the price should be locked in and should not be changed based on currency exchange fluctuation.
Dear Barry,
Thank you for taking the time to review Chrono24.
As we charge our US Clients in USD we rarely are informed of any foreign transaction fees of this type and are forced to assume that they stem from the buyer's agreement with their bank in terms of credit card usage which is beyond our power to control.
Since we have a German bank, your bank is charging the fee. Chrono24 does not have the power to charge additional fees this way. We provide messaging on the payment page that "Additional fees may apply for card payments from non-EU countries".
We recommend contacting your bank to confirm this and requesting for them to waive their fee if this was something you were not aware of in your card usage agreement with them.
In regards to the fluctuating price, when placing an order, the system will show you the original item price, the price of the item after the conversion (using the conversion rate applied by our payment service provider), and any other taxes that might be incurred.
The exchange rate used by the payment service provider is a maximum of 2.5% above the price set by the European Central Bank (ECB). In addition to standard exchange fees, this difference also includes the costs of transferring the money; for example, between Europe and North America.
We completely understand if a buyer decides not to buy a watch as a result of these costs. In this case, a short message to us is sufficient.
We thank you again for your feedback and offer our apologies for any inconvenience.
Your Chrono24 Team
I am happy with the purchase, I was concerned because this is a vintage watch but the dealer provided all the information and tips to maintain the watch in good condition. The transaction was quick and easy.
Second Tag bought in a year, easy to use app and escrow service make this a no-risk purchase even remotely. Will be back when the next 21st B/day comes around.
First time buying a pre-owned watch from Chrono24. Very satisfied, will be back!
Everything start to finish was smooth as glass. Will be buying another watch soon
Chrono24 is my go-to site to purchase all my time pieces from now on! My experience with Chrono24 has been nothing short of excellent.
Very seamless and worry free! I KNOW I am getting what I paid for and with this high dollar transaction, I felt confident of Chrono24's security.
I enjoyed the shopping experience on Chrono24. The details and feature of the watches I was considering, were clearly and accurately described. As a result, that made it easy to compare products and prices between different sellers. I also paid $400 less for the watch I purchased on Chrono24 when compared to the price for the same watch being offered on another website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jamie,
Thank you for your review. We are sorry to hear about your recent experience.
We have sent you a message so we can assist you with your transaction.
You can also reach us from 9 AM to 6 PM Monday to Friday at +1 (646) 887-3560 (New York), +49 (0) 721 96693-900 (Germany), or +852 3002-0310 (Hong Kong).
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We look forward to assisting you.
Best,
Chrono24 Support Team