Chipotle

I go here often and everytime the 2 ladies that were up front tonight poor customer service one was sweeping the floor when I got there and never washed her hands just put gloves on to make my food completely screwed up my order and my night I am calling corporate in the am to make a formal complaint I will not pay dang near 28.00 and couldn't even eat this crap meat dry and plus I didn't ask for guac on my son's food I said on the side she just tossed it on both burritos which was clearly not what I asked or desired to pay for. When U have options it should be made the way u asked. I will also make this service known to others via FB and Twitter. This is ridiculous

Ordered in store 2 chicken bowls. To take home... NO CHICKEN... NO VEGGIES. RICE WAS HARD CRUNCHY... you can not call store. U can not get hold of anyone at chipotle... the receipt did not show what you wanted in bowls. Just said chicken bowls... emailed company after over a day. They offered CHIPS and qyacamole... that for no chicken in 2 bowls. No veggies and uncooked rice. WOW SO BIG of THEM! Never ever have had this bad experience and if dud have problems was given same order no cost!

You always give more than the usual serving amount, and I appreciate it! You guac is always 10/10 and never disappoints. I will say though that the service is slow sometimes and sometimes you mess up my order when I do delivery, that is why I only go to one instead of delivery.

I went to the Rehoboth Delaware Chipolte for lunch yesterday (4/14/21) and had a bad experience.
I called later to complain to the manager Lawrence Bigford but he was not in so I left a message (with the acting manager) for him to call me. He did not return my call so I tried to contact corporate. Chipolte does not have toll free number for customer service. You can only leave a message on their web site. I did so yesterday leaving the details of my lunch experience. NO RESPONSE. Obviously they don't care.

Are you kidding me? We ordered two burrito bowls (standard beans/rice/toppings) for delivery, because hubby had a "craving" for Mexican and snubbed my offer of freshly-roasted chicken thighs. The price was $30 (!) so we were expecting it to at least look like it did on the menu. Um, no. There were two "bowls" in the bag and 2 plastic forks. No napkins, no nothing. Okay, fine, we're home, so we have napkins and real silverware.

Then... wait for it... we open each bowl and there is NOTHING and I mean NOTHING in either bowl except for a few ounces of mystery meat smeared in the bottom of each bowl. It smelled sort of okay, but it looked like dog food. In fact, the cat hopped up on the counter, probably lured by the smell, took one look, then jumped back down. I have added a photo so you can see what we got.

Hubby filed for a refund and will try to convert this atrocity into nachos so at least we have some food, but I am skeptical. He's a master at all things ethnic and we have the requisite sauces, etc, but I'm betting those roasted chicken thighs don't sound so bad now, right honey?

I've had trouble with one location in particular, but I've never been impressed with any location I've visited. I order lunch for pickup from Chipotle and 9 times out of 10 the order is wrong, late, cold, or just doesn't taste good. There is just a serious lack of quality control at the stores. The serving sizes are never the same. The pickup orders are never on the shelf, which means I have to wait and wait and wait for the cashier to realize I'm there and ask what I need. When I tell them I have a pickup, they act annoyed because they have to go to the back to get it. Today, I ordered a veggie bowl since I am a vegetarian. I got my food back to work and opened the lid to discover a pound of steak piled high in the bowl. Overall, Chipotle's issues aren't unique to one location. Corporate does not care how their stores operate and will not work to improve the issues.

I'm super upset. I've had a really long day I've been up since 4am and I just wanted a burrito for dinner. I order a burrito, my receipt says burrito and the sticker on the package says burrito. I got home opened my burrito and I didn't get a burrito. I received some meat and cheese, rice and beans slopped in a bowel no tortilla, NO BURRITO. Do you know how frustrating it is to get home and not get what you paid for. This is so ridiculous, you are a burrito restaurant, my receipt says burrito. I wasted my money and chipotles employee ruined my dinner. I went on to the website and they have a bot running their customer service, lazy AWFUL business. They truly don't care.

Very nice and bright place, cheerful customer service, try beef and chicken burrito and burrito bowl, both tastes great! The corn chip is a blast! Definitely will come again

You can't communicate with your drivers that are assigned through DoorDash. The store makes your driver ask for any sides of dressing even if you are ON THE PHONE WITH THEM. Pure stupidity.
And the PEPPER chat has to be the 2nd most annoying feature Chipotle has to offer. The first most definitely is the ROBOT witch that refuses to let you speak with anyone in the store.

This whole platform sucks.
Period.
If I could give it negative stars I would.

I have had it with Chipotle on Sheridan Drive Buffalo NY employees are RUDE & why would you have to order a quesadilla on App & pickup what is the difference of walking in an ordering one? So I walked out won't be back! Not to mention the last time I went there an employee was fighting with a customer right in his face screaming I left before it escalated anymore straighten this place out!

I was in there today this evening with my friend I ordered a burrito with chicken and they ran out of it and I asked what they had so I'm trying their new chicken my friend wanted a quesadilla cheese a regular one but unfortunately they said that it's a kids one but to do a regular one would be online order which says nowhere there on the menu boards in the store that says it Wyatt said same as everyone else and he's the manager all saying it'll screw up there system I will no longer be eating there for they lost two new customers

I am very disappointed with this company. This might be the last time i ordered, will never do so. Would not recommend it. There was no flavour in the food, tasteless.

Came to Chipotle of Copperfield in houston tx got some beef bowls and they were good,just wished the attitude of the servers was a little better I get it that it's late and they want to go home but still they have yo show the customer a good attitude and sevice,the cashier was the exception she was really nice and had a good attitude her name is JASMINE thank you jasmine for your great service.6887 highway 6 north is the store's address, thank you.

This location on Sunset near Alvarado has the worse parking situation. It seems like people park in the areas that says 5 or 20 minutes only and stay there for more than that. I usually order online and hope I can find a spot, pick it up, and leave. This particular order did it for me. I am no longer going to this location. Even if I have to go to a different city 5 miles away, I would rather go there instead. Here is what I order (see proof of purchase pic): 1 chicken burrito with corn, guac, sour cream, and cheese. What did I get? A burrito with Black Beans, Hot Red, Sour Cream, Cheese, and Guac (see other pic). So someone named Marissa has my Chicken burrito while I got her Vegan burrito. It is really that hard to understand a simple order from the app or computer? Look how it says Doordash and order 1 of 2. I only order 1 item and yet I got part of a Doordash delivery. It's not really rocket science to understand a simple order. At least McDonald's has another person checking the order. Why can't they? They are part of the same company. Don't they have the same training? I'm not back to this location ever again.

I ordered two chicken bowls on 5/19/22 from the Chipotle in Kansas City, off 102 and Stateline. One of the bowls contained ABSOLUTELY NO CHICKEN! If I ever go back, I will NOT use the app to purchase. I will order in person. Plus, the bowls were not labeled, so we did not know who's was who's. And finally, both bag and bowls were filthy, covered in smeared food and sauces.