I had ordered 2 chicken tenders packs from this site/company thinking at the same time that I would get a good deal. Today, I received this order with the chicken tender not frozen nor cold. This order was supposed to have come yesterday but it was a delay. Thinking about the ice they have on this order and will my chicken be okay to eat. I emailed the company to let them know that my order didn't come today but will arrive tomorrow. They emailed me back stating that the ice they have on the chicken will till the next day. I let them that if the package is damaged, I will take a photo of it and email them back. Anyways, it didn't come damaged at all just kind of damp to the touch because the ice had melted. The chicken was completely thawed out. My disappointment is the size of my 2 packs of chicken tenders. So small and so not worth $10.00. I could have gotten a bigger size from Walmart with more chicken tenders in the pack. I feel like I was cheated and I will not order from them again. If I could get my money back, I would. So not worth the money I paid for. I mean a big box with little product in there., I would have walked by these packs if they were in the store for $10.00 each. I have not opened the packs yet because I just felt cheated out of my money. Maybe I just was hoping for a little too much for $20.00, my fault.
This is Selah, a customer service representative from Grass Roots Farming Cooperative. We appreciate you taking the time to review our service in such detail! I came across your review of our service and was so sad to hear that you were disappointed in the size of your chicken tenders. I completely understand that when comparing to what you could find on a grocery store shelf, our product may seem significantly smaller. However- this is primarily due to the fact that we never use any type of artificial growth hormone, steroid, or otherwise when raising our livestock. This means no two birds will ever be alike in size or shape- but the flavor will always be phenomenal! (In my -very- unbiased opinion, of course.) Additionally, due to the vacuum sealing process we use, it can be difficult to tell the full size of your items until you remove them from the plastic packaging and thaw completely allowing the meat to fully expand. We always disclose the estimated weight of our products in the description as well- as stated on the website our chicken tenders are between 8-9 oz each. We understand that when comparing our prices to the ones those of your average grocery store, ours seem a bit high. But I'd love to tell you a bit about what makes us different or commitment to exceptional quality and fair practices.
We raise all our animals completely outdoors on pasture and in forests. The upkeep of natural land and the around-the-clock-care of our animals is much more costly than the methods used by large-scale, factory farms. We are absolutely committed to giving our animals the best quality of life, which also makes a higher quality product for our customers!
Keeping animals healthy without the use of conventional treatment (like antibiotics) is more expensive as well, and it requires very precise and involved care on the part of our farmers. Additionally, we are committed to paying our farmers and our meat processors a living wage. This makes our meat a bit more expensive than meat raised industrially, but the money you are spending is going directly to preserving the livelihood of small family farmers who are practicing sustainability and humane treatment of animals right here in the USA.
We've heard from countless customers that the flavor of our products is truly incomparable to anything in the grocery store. We hope you'll try them and see what others are raving about! If you have any questions for me or if you encountered any other issues with your order that you would like us to address, we'd be more than happy to further assist you.
Please feel free to reach out to our email at *******@grassrootscoop.com at any time, or my personal email at *******@grassrootscoop.com.
Thanks again for giving us a try, we appreciate you!
After I emailed them to show what my order looked after delivery, and I did ask for a refund because the chicken was not frozen ice and had melted by the time I got it. No problem they responded back to me and refunded me my money, no problem. I mean nothing but kindness from customer services. I mean it is clear that this company cares and wants to make their customers happy. I will be back later at their site. Even though my order was very small and they refunded me back, I say the customer services at this company are worth 5 stars all day. A legit company with superb customer services.