Chipotle

Mom picking up food for my family and displeasure of standing in this filthy store who is standing around dirty tables, dirty floor, dirty counter, one man stood alone, never stopped working.His name is Michael if he's not the manager, he should be. Granite run store in media Pennsylvania.

Ordered the bowl with what was labeled as "steak". Every piece of this so called "steak" was at least half gristle or fat. Disgusting! Wouldn't feed this garbage to my dog. Over-priced, substandard food. I will not be back.

I will never order from this company again. I run 4 healthcare offices and periodically purchase lunch for physicians and staff. I ordered $244.58 worth of bowls for staff through their website for delivery. It was marked off as delivered but yet we never received anything, No one will help you and all they do it talk over you. The customer service is extremely rude also. They are fighting me on refunding my credit card and absolutely refused to remake the order and deliver it. This is the worst place i have ever dealt with. Sad but never again. I wish i could rate it a with a -1 star

I had an issue among dozens of others. No food left even one hour and half before closing. It's not the first time. It happened dozens of times. Good Luck trying to call Customer Service. It's outsourced overseas to another country. It just goes in circles.
It was a huge mistake for Chipotle to send Customer Service over seas. It's a big waste of time. I'm done with Chipotle for ever.

Very disappointed will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount.

After eating at chipotle five or six times a week since they opened here in Dallas I'm deciding this is it after today. They are getting greedy. Got my normal plain boring bowl for just rice and beans which is already over priced and asked them to put the salsa on the side so it's not cold when I get to eat it and they tried to charge me another 1.80 for that and I usually get a lime juice on the side and they tried to charge me $1.80 for that too. I was OK when they started charging for the sides of tortillas but not this. At first I thought maybe it's because I go to the same locations every day and they don't charge me, but they said this was the new rule. So my group and I will be looking for a new daily lunch spot.

Always have loved Chipotle. However that has changed. Prices are going up while portions are down. Last order I wasn't sure if they put chicken in and then I found a few pieces. I asked for extra cheese and I got a sprinkle. Very disappointed. I will not pay these prices for what you get. Sorry Chipotle but I'm done.

I ordered something off Postmates and just needed to ask them a question but you are not allowed to talk to human being. All it does is continually loops you and doesn't allow you to talk to the store. Extremely poor customer service.

Re: Six Forks Rd, Raleigh, NC location. Order # 218
The only server was preparing a large takout order. After that he proceeded to prepare another order of 3 burritos for a guy infront of me. When my turn arrived, I said to him that there should be another server because by this time there was a line of 6 other people behind me.
A woman suddenly appeared. I believe she is the manageress as I have seen her before. Here is how the conversation went.
She: You can go away.
Me: Why should I go away. I have been waiting over 10 mins.
She: You are rude.
Me: How am I rude when all I said was there should be more servers.
She: What am I doing now.
She said that while putting on gloves and then proceeded to serve me and there was no further interaction.

So if you lose customer, know that you have a staff member who tells customers to go away for politely making legitimate suggestion.

Three bowls are not worth fourty dollars. Moes is just as good but cheaper even with the cheese added and the bowls are bigger. The food was cold and had no tasteI. I will never do business here again.

I took 2 pics of my order! I ordered extra cheese and fajitas. If you look at pic I clearly did not get extra cheese. I didn't get fajita at all, nor did the employee who gave me my order tell me there was no fajita. Bad experience.

I have many respiratory issues and anything on my face will put me in a panic. Our governor said no more masks required decided to go eat like a normal person. Was asked to leave even after explaining can't wear a mask due to disability. I've never been treated this way!

We have gone to the recently opened store in Meridian, Idaho on Chinden a couple of times. One night we went in at 9:00 PM (they are open until 10). They literally had one meat option available and no quacamole. The next time it was 2:00 PM, they had only pork and about 6-7 pieces of their "signature" barbacoha beef. It looked like pieces of dried shoe leather. They had 1 scoop, barely of quaamole. I remember years ago when we lived in Utah and it was really good. The commercials are misleading. Neither time did we walk into the store and hear or smell fresh cooking. We won't be back nor will we recommend it.

I placed a catering order directly through chipotle, the delivery driver left 3 huge boxes at my front door and took off! $37 mandatory tip was included in the check. I complained to chipotle and they told me to take it up with door dash! I said I did not order through door dash I ordered through chipotle… at this point they folded their hands. I am very disappointed and will tell this story to everyone, there are a ton of other Mexican restaurants to choose from.

Had a law over in Baltimore after a long flight. Stopped at Chipotle for a bowl. When we asked about our $20.00 steak bowl and why it was so much the cashier had a terrible attitude explaining it to us. We didn't know that extra meat cost as much as a meal. We could of gone to a sit down wait on us place. It made me so mad! Then the steak was grisly. I guess this is why other Chipotle close.

We are frequent consumers of this food chain and at the Pembroke Pines branch on Hiatus Rd and on the western hemisphere, there are quite a few reasons for complaints. It is usually ordered online and when we go to pick it up it is not ready yet. But yesterday it was the last straw, 3 bowls were ordered and they were sold for less than half! It is unacceptable for something like this to happen. Not to mention, it is clear the head of a manager who provides good customer service. Terrible service.

My debit card was used to make two unauthorized purcahses on chipotle.com. I contacted the company as soon as I noticed the theft. Here we are, over a month later and I've only been given the run around. Every time I call they know exactly who I am, tell me someone is going to follow up with me, then nothing else happens. I strongly believe that chipotle.com is allowing their employees to get away with petty theft. There are tons of internet scams and credit/debit card scams going on right now. To avoid becoming a victim DO NOT order from chipotle.com.