Chipotle

Arriving at 6:30 on a Saturday evening, we found that the restaurant was out of white rice, sauteed vegetables, and CHIPS... out of CHIPS! No one behind the counter seemed at all concerned, no apologies. As we were leaving, we noticed two pick up orders were given CHIPS...
The dining area was filthy: floor was sticky, wet and a large bucket and mop were blocking one of the tables in the middle of the floor. Tables not cleaned, garbage cans overflowing. Too many other options to eat there ever again!

Only 2 workers on Friday evening, location is now digital only (lost its unique ambiance in doing so) took over 3hrs to get delivered via doordash thru the chipolte app because when tracking order, driver had to wait 1&1/2hrs.

Im done. Never going to chipotle again if i can help it. They seem to have abandoned their principles. They're hiring the stupidest pot heads they can find. These kids can't remember what you said 3 seconds later. And they don't care! The place is a mess. The kitchen is a pig stye which makes me think the food is probably poisonous. There were no napkins to clean up the sticky table or the drink that spilled because the lids were cracked. I had to go behind the counter to get napkins and a bag. The potheads didn't notice because they were too busy chatting. It's been like this every time for months every time and at every location. I'm done! Sell your stock.

This place is so rude manager on duty tried to correct me when his employee was giving poor customer service! Then another employee had the nerve to put her two comments in the situation that had nothing to do with her. Every time there is always something with this location now that I am 9 months pregnant I did not bite my tounge. Over the rudeness and disrespect from them! Never again will walk all the way to 117th before going to this week $#*! location

I tried to order from a Chipotle but could not sign in due to the fact that I do not have a Cell phone. I even called the 1-800 number and got the catering service have been on hold for the last 45 minutes. Could not even get the number to the local cafe. This is really how they do business?

Several problems with the app! Lots of error messages, not able to use rewards, and long delivery times if your order doesn't get canceled. At least half of my orders placed on app gets canceled with no explanations or help or apologies from their support or anyone above them! Last straw was Mother's day, and had 3 people show at restuarant picking up order, then they'd disappear. After over a hour my order was canceled, unknown why, then placed a new order, and after another hour, that order was canceled! No reason given, and no help from support. Deleted app! Just not worth wasting several hours and get NOTHING!

Twice in two weeks we attempted to get chipotle for dinner and the same crap. We looked at the websites for locations near us and called to make sure that they were open. The messages said the locations stated that were open until 10pm the message also stated the locations were not taking online or phone orders at this time so we should visit the location so off we went. First location Westbrook Maine closed, South Portland Maine closed, Portland location closed the door in our faces at 6:50 pm. Gas is expensive and an hour round trip, never again. Stop supporting this poorly run chain.

If you fall for the TV ad for brisket (like I did) you will be hugely disappointed. The brisket is a spoonful of bite sized pieces of overcooked mystery beef. The bowl is lukewarm and unappealing and the whole mess is overpriced. This was our first time at a Chipotle and will be our last.

My husband and I went to Chipotle at the Aventura mall in Miami.we stand there for about 10 minutes no one was there. Than a young lady came to serve us with no smile, took our order, spoke very low Couldn't hardly hear her I had to say excuse me about 3 times. Then she pushes our bowls near the register. THEN Went to help another customer Meanwhile no one's at the register we waited again.We asked her is anyone on the register she said it's me WITH No I'm sorry please wait a few minutes will be right there none the above, we will never go there again. You guys need to start a training class before you put these young people behind the registers.

Very disappointed that they intentionally screwed up my order and Kayla C said there's nothing she can do about it. My order was so sloppy it busted through the bag and all over the floor! Kayla C told me they will NOT remake my order and if i had a problem the GM will b in tomorrow morning!

I went to order Chipotle from the website. I got three tacos with all my favorite things. I then checked my order and submitted it. When I got my food it was a disgusting mess of soggy tacos with thing I did not order. The worst part was it was topped with extra guacamole something that I hate and did not order.

Chipotle uses to be flavorful, but over the past couple of years, they are changing how they season. Their white rice used to be full of salt, lime juice and cilantro, now it is just bland. It had added a lot of flavor before. I like the sofritas, but is also much more bland lately. I have been going to different Chipotle restaurants in the KC area to see if it might just be a few, but the change seems consistent. I used to eat at Chipotle a few times a month. Now I go about once every 4 months, and I don't think I will even go that frequently - it's very disappointing.

Went to the store on 22nd/Harrison in Tucson Az. Arrived with a friend around 100m. There was no grilled veggies in the showcase as well as meat but the children were standing around. We asked when they will have these items refilled for purchase and we were told 3 minutes. 10 minutes later and having to ask to have the veggies put back on the grill due to not being cooked we had to have our bowls made over. Most of the children working were Ok but once we got to the cashier, she was rude, sarcastic and out of line. After giving that little girl a piece of my mind we ran into the manager, Sara, that clearing was not managing her employees. Sara did not once apologize or make me feel any better about our poor experience at her store. Sara made excuses for her staff and for not having food ready to be sold and was not very respectful of our complaints. Sara needs to have customer service training and needs to be aware of what her employees are doing or not doing. Was very pissed off when we left this store and were treated negatively when we complained. I will end this review with our food was very good after we finally got it but it was not worth the problems and rudeness we had to endure to get it. Will not go back to this store again! Please help Sara be a better manager!

My advice, keep looking for somewhere else to eat! I am so disappointed in Chipotle. I ordered queso dip that was supposed to feed 10-15 people that cost $43.20, and we received a small portion, about a 4X 6 size container of it. They said that was the correct amount, are you kidding me?!? It is near impossible to contact the restaurant, you have to go through there 1-800-CHIPOTLE number, then you get the run around. They said someone would be contacting me with a resolution but haven't received that communication either. So, yes you will get charged $43.20 for a 4X6 container of queso if you order from them.