Chipotle

The company's reputation is significantly marred by consistent complaints regarding food quality, cleanliness, and customer service. Customers frequently report receiving subpar food, including issues with portion sizes and unappetizing ingredients, alongside dissatisfaction with the overall dining environment. Many express frustration with long wait times and inadequate staffing, leading to poor service experiences. Furthermore, the customer service approach appears to be lacking, with reports of unhelpful and rude interactions, especially concerning order issues and refunds. While some customers have positive experiences, the prevailing sentiment highlights a need for substantial improvements in service and product consistency.