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ChewyReviews 1,100

2.3
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Chewy Reviews Summary

Chewy's reputation is marked by a strong dedication to customer service, with many customers praising the company's compassionate response during difficult times, such as pet loss. Positive sentiments frequently highlight the quality of products and the ease of the auto-ship option. However, several reviews express frustration over order cancellations, misleading promotions, and delivery delays, indicating inconsistencies in service reliability. While many customers remain loyal due to positive experiences, the recurring issues with customer support and transparency suggest areas for improvement to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
388
value
358
shipping
374
returns
265
quality
326
New York
2 reviews
0 helpful votes
Follow Josh P.
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Excellent in all aspects, especially customer service! I wish they had more selection of heart worm and flea and tick medicines.

Date of experience: December 5, 2017
Washington
4 reviews
26 helpful votes
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I've been shopping for my two cats at Chewy.com for about a year and a half. These days it's the ONLY site from which I'll order pet supplies online. If you have a problem, they correct it immediately, no questions asked. The shipping is speedy and the prices are competitive. What more could you ask for?

Date of experience: December 3, 2017
Mississippi
1 review
0 helpful votes
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Awesome customer service
December 3, 2017

Our american bulldog 9 months old began life with food allergies, our vet placed her on the purina hydrolyzed food, chewy.com had best price, we used the autoship, it is great. We were fortunate enough that our dog outgrew the allergy, however we had received a shipment of the food, we no longer need, never opened the 25lb bag,$89.00 worth. I contacted chewy, not only did they refund my money, but they did not want unopened bag of food, and asked me to keep and donate to a shelter! How awesome is that? So will be heading to the shelter with for some allergy effected pups! My choice for my dogs food forever. Thanks chewy!

Date of experience: December 1, 2017
Oregon
1 review
8 helpful votes
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Poor customer service
November 30, 2017

Chewy's customer service has really slid downhill. They recently advertised American Journey dog food buy 1 get 1 free. When they only sent one bag I contacted them. They refused to honor their offer and would not send the second bag as advertised. I have ordered from Chewy for years... but not any longer. Poor customer service, false advertising did it for me.

Date of experience: November 30, 2017
Illinois
2 reviews
0 helpful votes
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Bargain prices
November 27, 2017

I shopped online and in stores for Frontline for dogs and Chewy.com had the lowest price. Ordering was easy and product was received in about 7 days. Will order from them again.

Date of experience: November 27, 2017
Bangladesh
2 reviews
0 helpful votes
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Description

Smooth skies are ahead with the Caldwell's Soft Sided Pet Carrier. Approved for travel with most major airlines, this carrier comes with all the bells and whistles to keep your furry pal comfortable. Featuring a full zippered opening on one side and half zippered opening on the other, it allows you to place nervous or excited pets without resistance. It also comes with a bolster bed plus another one for backup, which are placed on the MDF panel for comfort and support. And with built-in zippered pockets, you have just the convenient place to store his favorite treats and travel supplies!
Key Benefits

Airline-approved with a full zippered opening on one side and half zippered opening on the other.
Made from durable, high-quality microfiber with mesh panels on the front and side for ventilation.
Comes with two soft, washable fleece bolster beds plus one rigid MDF panel for support.
Measures 18L x 10W x 13H inches and is ideal for small dogs and cats up to 22 pounds.
Easy to clean and folds flat for storage. Comes with an optional, adjustable and padded shoulder strap.

What's Included

Soft-sided carrier, (2) soft washable fleece bolster beds, (1) rigid MDF panel, and removable shoulder strap
Cautions

For dogs and cats up to 22 lbs. Make sure this carrier will fit your pet. Measure your pet first.

DO You need more detail please go to this link:-https://www.chewy.com/dp/*******

Date of experience: November 23, 2017
Florida
3 reviews
1 helpful vote
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I will not shop any other way since finding Chewie.com online.! I have three dogs two cats and a horse and this has been a heaven sent Website for all my shopping needs for my pets. You can change your orders and your delivery dates without any difficulty. It is great for multi ordering. The prices are better than most stores and other online shopping for pets.

Date of experience: November 23, 2017
Michigan
1 review
0 helpful votes
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Customer for Life
November 22, 2017

I cant really say enough about Chewy.com. They are affordable, they ship quickly, returns are hassle free, and their customer service model guarantees loyalty. The site is easy to use and the app makes it so convenient to place orders whenever you think of it. Their customer service staff is professional and helpful- they do a great job!

I had an older dog who would go through phases with the food he liked. Chewy stopped carrying one that I had purchased, and before I even knew it was an issue they gave me credit for free food to find something new he might like. I tried a ramp for him but he wouldnt use it. They refunded me and had me donate it to my local rescue. Whenever I needed to return anything for any reason, they made it So simple.

They send handwritten postcards. They sent me an artist commissioned oil painting of my dog randomly this summer. And finally, when my old boy passed recently, they sent me a beautiful bouquet of flowers and their condolences.

When Im ready to adopt my next pet, I cant imagine using any other company. Theyve earned my loyalty and I tell everyone I can what a great company they are. I hope they treat their staff as wonderfully as they treat their customers.

Date of experience: November 22, 2017
Colorado
1 review
0 helpful votes
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This company truly stands behind everything that they sell. Last year, my vet told me to switch to a different flea medicine due to my cats health conditions. I was going to return the medicine and chewy sent me a refund and told me to donate it to a Shelter. Then a few weeks ago, he had some cat food cans that had an issue and chewy sent me two new packs due to them being the same lot number (no questions asked). Today, I wrote them to ask if they sold replacement parts for a cat tree I had for about a year that broke, and much to my surprise, I was sent an email sending me one instead for free. They always answer within thirty minutes. Amazing company!

Date of experience: November 22, 2017
South Carolina
1 review
0 helpful votes
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AWESOME COMPANY!
November 18, 2017

This is truly a 5 star company starting with the ease of online ordering and customer service. I can't say enough about this pet company. Low prices, quality of products and customer service outstanding. Thanks for all you do and keep up the great work.

Date of experience: November 17, 2017
Tennessee
1 review
0 helpful votes
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Awesome company
November 15, 2017

Always helpful. Best customer service by far. Couldn't say enough good things! Every order arrives quickly, and customer service is always helpful and super friendly

Date of experience: November 14, 2017
Illinois
4 reviews
11 helpful votes
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Awesome!
November 14, 2017

Great fast shipping. Have been looking for other websites besides Amazon to buy from and this one is great! In Chicago and ordered Monday morning and received Tuesday afternoon with free shipping. Im becoming a regular to this site with anything concerning my dog, fish and bearded dragon.

Date of experience: November 14, 2017
Ohio
3 reviews
0 helpful votes
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Great for my babies
November 14, 2017

Love Chewy service is great prices are too! Have been totally happy with the products and the quick delivery.

Date of experience: November 13, 2017
Florida
2 reviews
4 helpful votes
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Easy to use!
November 13, 2017

Have had a great experience buying my dog's food on PFD. Just another easy service to get stuff online.

Date of experience: November 13, 2017
Illinois
6 reviews
1 helpful vote
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I initially heard about Chewy.com from an advertisement in the mail. They carried my dogs favorite treat brand at a great price but also had all the flavor variations. Over the last two to three years I have placed 8 or more orders with them, everything was always in stock and arrived in two days. I have always been very pleased and will continue to shop with this retailer.

Date of experience: November 10, 2017
South Carolina
2 reviews
1 helpful vote
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I love the convenience of Chewy.com, the prices are typically cheaper than other major stores. My only complaint is the prices can sometimes fluctuate. We order one brand of food and get messages the price has gone up $3-4, so it's not longer a bargain for us to shop here, until they go back down.

Date of experience: November 6, 2017
New York
1 review
6 helpful votes
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Damaged Goods
October 31, 2017

I ordered from Chewy for the first time and it will be my last. My order consisted of large package of cat litter, cat litter deodorizer powder, supposed to be 2 packages of cat toys (only received one), large bag of cat food. The bag of litter was sliced open and litter was spilling out into the box covering everything in the box. Since the box wasnt sealed properly, the litter spilled out onto the floor. The litter deodorizer was open and also leaking out and into the box. The bag with the food had remnants of litter on it. So when I opened that bag, it left a pile of litter where I was emptying it into a container. It appears the folks in the warehouse did not properly secure the items and just threw them in a box with paper wrapping! It took me about 45 minutes to clean up the messes that was caused by careless packaging. I am not happy with this company. I felt I would give them a try for convenience and they failed miserably! I will stick to my local Petco and Petsmart! Note: Customer service is sending me replacement items that were damaged or not received. But no pun intended... the damage is already done.

Date of experience: October 31, 2017
North Carolina
2 reviews
1 helpful vote
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I received flowers from Chewy after I called to return a bag of food because of the loss of sweet dog Brownie! They are the best I had a whole bag of food that was Brownies and they refunded the full purchase price and asked me to donate the food in Brownies honor. They are the best food delivery service I have been using them for years. They are fast, competively priced and have excellent customer service. I have been recommending them to my friends and family for years. Thank you so much Shannon and Chewy!

Date of experience: October 29, 2017
New York
2 reviews
5 helpful votes
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Excellent products, prices, and customer service. We order all our pets' food, treats, toys, and veterinary prescriptions (easier than getting them from the local vet, who referred us to Chewy to begin with!). Processing mistakes and returns is a smooth, quick, and pleasant experience every time. I'm a major fan.

Date of experience: October 24, 2017
Texas
7 reviews
14 helpful votes
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I've had very good experiences. One time I had an order that wasn't packed as well as usual and cans arrived dented, and it was quick and it was easy to reach a rep, who immediately sent out a replacement order, which arrived promptly. It's very easy to navigate the site and change automatic deliveries.

Date of experience: October 21, 2017

About the business

Delivering pet happiness by conveniently shipping 500+ brands of pet food and stuff (for free!) while ensuring at-risk animals' lives are improved across the planet. 1-800-672-4399


chewy.com
Founded in 2011
Fort Lauderdale, FL, United States
+247