Who do I keep playing a legitimate game of chess and all the sudden my opponent gets his king back. Or even worse, he inherits a second king. This isn't checkers. I won't be playing again. Probably some kind of bs upgrade to give you such a ridiculous advantage. Fix this crap!
Watching is sometimes problematic but playing, when not a paid member, the site will load tons of third party software onto your computer while playing that your pieces freeze and you'll most often be forced to lose over and over again even if you are winning. It's the most frustrating site I ever went on. It becomes more of a challenge to win in spite of the site working against you than actual enjoyment of the game.
Go find a different site. This site is a joke. They want your money, plain and simple.
I have won games constantly and then it just freezes with last move. So I don't win when I checkmate just a frozen game. The whole feel of this app is cheap and tacky. Serious chess players go elsewhere.
This bot forced a draw when I had the complete advantage, and said stalemate. I'm no chess genius but this is complete bull$#*!. I'm white, see screenshot, and don't bother wasting your time. It's like a bot who doesn't like to loose so takes away your win. The bot should have resigned.
Customer executive response is like once in 2 weeks, they will ask for membership and once you have taken they will then close your account without any notice and not after closing your account. If you will raise dispute you will either get no reply or a very delay in reply mentioning as we don't accept your dispute. My personal details are yet to be deleted from their database, and when I asked for deletion of that I got no reply.
Hello Mani,
An account may be closed for violating site policies, regardless of membership status. In such cases, we ask the member to write to us at support@chess.com to dispute any violations. We are currently experiencing delays due to extremely high volume of requests, but we generally with respond in 1-3 days. If your account can't be reopened, we will refund any remaining membership credit, and we will also remove all account details and data in accordance with GDPR requirements. Please write to us at support@chess.com for further assistance.
I have almost always faced issues of lags and then i lose out on account of lags. Of course there are situations where I managed to win completely lost positions on account of lags from the opponents side but that does not excuse these folks from taking responsibility. They accuse me of stalling when the issue is actually related to connectivity. I notice a streak of arrogance. It's not a site for any self respecting person
Hi Eminent
I'm sorry to hear about these issues with lag. We're working on server connectivity and reliability during these periods of unprecedented numbers of players. That said we can also discuss tips on improving connectivity and trying out alternate connection types, such as Websockets. For assistance with that, please write to us at support@chess.com.
Thanks!
Product has failed since their new version... have complained and complained and done all their million solutions but nothing works... I am paid up until September but they are ignoring me about my request for a refund... I want to move on and use a service that works but they want to keep the money despite it not working... After 5 years on here this is a nasty taste in the mouth... seems they are greedy fat cats after all... not a "community" site like they like to make out
Dear Charlie. I am really sorry to hear that! This does not represent the way we work. Please, send me an email to david.kaufmann@chess.com and I will make sure to make you a refund IMMEDIATELY.
At your complete disposal,
All the best,
David Kaufmann
The Chess.com Team
Stay away from chess.com. It is loaded with cheaters. I have played chess in 40 years. I am 1600-1700 fide rated. And I can tell you. I have experience enough to claim that about 30 % av the users cheats. Most common is to make standard openings move, then the moves comes from like a chess God. When they have huge advantage, they start playing for themselves again, so that they can feel like it is themselves that won.
I can't even have fun playing chess. When I try playing online, I lose elo and can't go back to my original rating. I lose more than I can gain, and that discourages any new beginners to chess.That's besides the millions of times chess.com is trying to shove premium down my throat to support a website that doesn't work half the time. Like people want to learn from their games most the time
Took my money and froze my account without reason. After many emails there is no one to speak with and just an app that just keeps mouthing the same nonsense.
Hello, we're sorry to hear this. Please write to us at support@chess.com for assistance, and we will absolutely assist you in receiving a refund for any unused membership credit if you're no longer able to access your Chess.com account. We will also provide further information on your account status and the possibility of accessing your account or creating a new one. We're handling many requests at this time, so we appreciate your patience, and a member of our team will reply to you via email as soon as possible, typically within 1-3 days.
Today I played 10 games as guest on beginner and had the following results:
4 games - abandoned
3 games - other player resigned after 10 moves
3 games - disconnected after being a loosing position -- basically ran the clock down to the last minute and then disconnected
Site is basically garbage. Nothing the discourages slow play, abandonment, or just disconnecting.
With that said, the site itself is well designed.
This site allows players to abort if they don't like the rating of their opponent (too low or too high). This is completely unfair. Everyone HAS A RIGHT TO PLAY, regardless of their rating. Sometimes there are so few people playing that it will match whoever's available, and the higher rated player will keep aborting. So, the lower rated player isn't allowed to play. Rating means little anyway. What if they want the practice?
For the past several months, it's infuriating to try and play short time controls at chess.com. Their servers are beyond terrible. I have lost countless games on time, because moves I play in less than half a second take over 4 to travel to the distant realm of chess.com's server. Even pre-moves often take over two seconds, instead of the standard 0.1. I don't know what sort of problem that is, if it's local, and I'm sure it doesn't happen to GMs in the site's much advertised death matches and live streams. I know it's not me, because it happens regardless whether I am playing from home or elsewhere, and more importantly, because it has never happened on chess24, where I occasionally play.
Chess.com is the largest chess playing site. Ensuring an at least decent user experience should be their first priority, but this huge problem has persisted for so long now that it seems they either do not care, or can't fix it. Neither option is appealing.
We are so sorry to hear that dear AI. Could you please send us a message to support@chess.com so as we can speak with you and make sure all the connections problems have disappeared?
Thank you so much for your time and sorry for all the inconveniences.
All the best,
The Chess.com Team
Too many unsportsmanlike players on this site. Moderators adjust ratings if reported but I've found that really not worth the time if you enjoy playing chess to learn and have fun because of unethical opponents
Same problem time and again some cocky git winds me up on chat I respond then they suspend my chat for violating their guidelines what about the other guy. This app attracts some real pillocks who give lots of abuse find another app
Hi Mark,
I'm very sorry if you've encountered abusive opponents. Please write to us at support@chess.com about your chat suspension and about the other insulting member. We'd like to resolve this! I totally get where you're coming from about being provoked by another player. All the same, we ask that you report offensive players instead of responding to them. We want to encourage a respectful and safe community on Chess.com.
Good luck with your chess
Hope to hear from you soon :)
A couple years of one on one games was good, no problems there. Then I discovered the multiplayer games with four players per game. Bully central. Every game had verbal abuse of some kind. The site should have an age restriction.
I reported two incidents of bullying and harsh language, but heard nothing about their response. After the second reporting, all my chat functions were shut down. I could no longer see what players were typing. That was their solution I guess: silence the ones who report abuse.
About as good as any other place. Just don't let your kids near it.
Awful costumer service, and the interface is riddled bugs and dead ends. But who just wants to kick back and have a few fun games of Chess... yeah well, then there are better alternatives for that as well.
Overall a very questionable site.
This app is a cheat. Often, I'm about to check mate or the other guy is about to run out of time, no matter where I am, or what server do I use, it will disconnect me from server and lose me on automatic resignation. I have lost count how many I've lost this way; This is crap!
Hello Brian,
I'm sorry to hear about this issue with disconnection in games. It sounds like this might be related to latency or "lag". This is the last thing we want you to experience while you're playing chess, especially in the tense moments as the game is ending. Please write to us at support@chess.com. We'd be happy to work with you, as there are steps we can take on our end to optimize your connection with the server.
I hope to hear from you soon.
Thanks!
The website is super cool, and has gotten many people on chess. I was trying to learn, and tried the trial; I forgot to cancel it. Which means you would start paying monthly of course. No big deal, right? Well, they sign you up for a YEAR of the highest payment option! They are ignoring my emails about it. It's a friggin pandemic, I cant drop 100$ on a "diamond chess membership", I wish they would just help me out. I dont really even want to play chess anymore.
They close out my accounts for no reason. I am a premium user with +1600 rating and had my account for over 9 years. They closed out my account and did not refund my payment. I sent them several emails to support team but never responded. Don`t register on chess.com
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Chess.com has a rating of 1.3 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chess.com most frequently mention customer service, fair play and new account. Chess.com ranks 933rd among Games sites.
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Hello Monty, this is quite a surprising draw! It's clear that white is winning based on material, and you've played well to have so many extra pieces. Bots will not resign even in totally lost positions since many players prefer to play until checkmate, and it's good practice. This position in your is a draw due to the stalemate rule. This is a special rule where a draw occurs because it is one player's turn and he has no legal move, yet he is not in check. Since it is not checkmate and yet the player cannot make any move, the game is ruled a draw according to stalemate. Check out this article for information: https://support.chess.com/article/682-what-is-stalemate
In the position in your screenshot, all of black's pawns are blocked, and all of the squares around black's king are attacked. Black cannot move his king or any pawns, yet Black is not in check, so it is not checkmate. Therefore the game is ruled a draw according to stalemate. If you have any questions about this rule or suggestions for us on how to improve the new personality bots, let us know at support@chess.com.:)
Kind regards,