Chess.com

I was a paying member for 2 years then I stopped when I realized that my game is not getting any better. Not necessarily the chess.com fault I agree, but when I went back to play as a non-member the 3 minutes and the 5 minutes games the system would freeze my pieces and take away my ability to move my pieces in the last minute or saw and always when I was winning! I remembered the same thing used to happen to my non-member opponents in the past, they would be winning and stop playing with only 1 minute to go when they were winning! What a shame. The 4th time this happened to me I promised myself not to ever play chess on this website and probably never online. They made me hate online chess. Will always recommend against this website.

The company accuses members of violating their fair play rules and closes their accounts, but they do not provide you with any evidence. How can you in the real world accuse someone of wrongdoing without providing evidence? This is ridiculous. My son is a chess candidate master with a USCF rating of over 2100. I looked into his eyes and knew that he would not cheat in his games. There is just no reason or any motivation for doing that, yet his account was closed twice. There are much better and free chess-playing websites sites like chesstempo.com or lichess.org. I would recommend any serious chess players avoid chess.com

That site is great for a "quick" game of chess, but the chat is also full of spammers, non-sensical users (as in users that do not play chess and just try to hit on people, or attention seekers), and they also still refuse to add checkers, and most users keep doing that elitism that "chess is better", despite both being different. There are at least some chess variation, such as 4-player chess, which was added way too late to be relevant. TL; DR: Good for playing, terrible community, and service. Also the UI glitches a lot.

Chess.com has an agreement with several of their "top"-members to support them by any means. Chess.com gives away your personal and of course payment details... yes... to those people who are "committed" to expose cheats. They do not even stop their support when a "top" member illegally downloads copyright photos, then distributes them in chess.com and his own blogs. THEN he accuses his victims of distributing fake photos which he actually placed there. A court case against this "top" member and chess.com has been filed.
Ernst-Ludwig Gilgasmah, author of
"Zeman's Last Game" to be released in January 2015

Hello Sitejabber,

I recently discovered this webpage and to be honest I believe it is a scam. I seemingly can not win! The game cheats and uses sneaky tactics to predict your move. It is impossible and I hate seeing young gamers and epic pranksters getting ripped off.

DO NOT PLAY!

Totally non responsive customer service. No phone number or human to speak to and no response from chat with customer service or written questions.
I think the only way to keep them from renewing your membership is to cancel the credit card you used.

In real life I am a 1600 UCCF rated player and I am very good at tactics. Per my coach's advice I signed up chess.com, paid for the expensive membership, and promptly reached 2400 TT rating after like 200 puzzles. I then started playing 15+10 and 10 games. Took me a while to get used to online 2D play, but I was making progress. As everyone knows the first couple of games you win give you massive points. Long story short, after reaching 1700 on rapid, I got BANNED for fair play! I am incensed as my games were TERRIBLE, with accuracies in the 70 to low 80s -- I analyze each game after I play, and I only won because of tactical blunders of opponents (I said my tactics and endgame were way above my openings). The worst is that I am about to start an online tournament for a club I joined. Now my name is completely tarnished by chess.com. I have heard that chess.com has started doing this to new users whose ratings climb too fast. What a scam!

They will accuse of cheating if you have more than one player in your family play at the same time. I have three players in my family who play chess and because chess.com collects your ip address and set cookies on your computers, they assume that your activity consitute cheating. Also, they will ban you at will if you speak up and voice your opinion in a respectful away. They want you to be followers and not shake the boat. Awful company.

I was a diamond member. They cancelled my password and did not send me an email to change it. Called the customer service number and got no response. Now they cancelled my username and I have no recourse

I am loving chess.com. There is great lessons and the interface is easy to use. I sent a query and they responded quickly and were very understanding, managing to solve the issue. I highly recommend Chess.com

I like playing chess, and I like playing online. The site does not allow for moves at very convenient times. The computer is meant to beat you, no matter what you play or at what difficulty. I played at difficulty 1, and you would think that it would be easy, right? No. I have a rating of 1600, and I lost consistently. Out of 7 plays, I won 1. I do not recommend this site simply because it does not teach you anything, it just puts you in defense where you cannot do anything.