I like playing chess, and I like playing online. The site does not allow for moves at very convenient times. The computer is meant to beat you, no matter what you play or at what difficulty. I played at difficulty 1, and you would think that it would be easy, right? No. I have a rating of 1600, and I lost consistently. Out of 7 plays, I won 1. I do not recommend this site simply because it does not teach you anything, it just puts you in defense where you cannot do anything.
Hi!
If the computer levels seem to be an inaccurate representation of the difficulty, you might want to try challenging the live chess computer. If you go to live chess (https://www.chess.com/live), in the right side menu there is an option "vs Computer." These computers are all rated based off of their games with other players, so they are likely to have a rating that is an accurate representation of their difficulty.
Please let us know at support@chess.com if you have ideas about how we can make Chess.com more to your liking.
Thank you!
-The Chess.com Team