I was a paying member for 2 years then I stopped when I realized that my game is not getting any better. Not necessarily the chess.com fault I agree, but when I went back to play as a non-member the 3 minutes and the 5 minutes games the system would freeze my pieces and take away my ability to move my pieces in the last minute or saw and always when I was winning! I remembered the same thing used to happen to my non-member opponents in the past, they would be winning and stop playing with only 1 minute to go when they were winning! What a shame. The 4th time this happened to me I promised myself not to ever play chess on this website and probably never online. They made me hate online chess. Will always recommend against this website.
Dear Alan. I am really sorry to hear that. Could you please email me at david.kaufmann@chess.com so as we can take a look please?
I would be more than happy to help you with all these issues.
All the best,
David Kaufmann
The Chess.com Team