Cheating is rampant, they lie to you, and the system is designed to make you pay for everything. If you aren't at least 2000 FIDE, then Chess. Com is trash and a waste of money because everyone cheats. There are free services that offer as much or more. The engine reviews offer limited insights and are basically reciting the engine moves. They make you pay for the analysis and every game might as well be against bots. The people on chess. Com who talk to you, are extremely disrespectful and you have to report every person almost. So really it is nothing but cheaters and trash talkers who are also often times racist. That and the fact that none of the sites automatic systems really work like they should. It requires reporting frequently and then the banned accounts just get remade so nothing changes and it seems to get worse. Cheating is worse, disrespectful trash talking is worse. It makes playing online a toxic experience. Even if cheating was far less frequent, it makes it impossible to play with any good vibe in mind. It feels like you are always going to play against a cheater. To make matters worse, any for of conversation about it is strictly prohibited on the site, and they actively either employee shills or use bots on social media sites such as reddit. So that when anyone has an opinion about the bots, cheats, and disrespect... they actually have people who are on those platforms "dealing with it all," meaning they are prepared to ban players with photos of hate speech, and also negate plus lie to anyone who questions the cheating. That means they are willing to limit free speech and lie about their cheat detection capabilities. Instead of actually do anything, because they can't. They make it seem like if you pay for their services in same small way they give you game matchmaking with more vetted players who are less likely cheaters. They make you pay for their cheat detection, plus game analysis... which do nothing because nothing ever can change and it does not work. Unless someone is playing at a grandmaster level, the cheat detection does almost nothing... I know because I have experimented on multiple accounts to the extent of realizing when and how an account can be banned, and just how much cheating an account can actually get away with. Which is a lot... a lot. I did not get banned for at least 25 games using straight stockfish moves. Besides that I played for hundreds of games without being banned, by merely using weaker and random engines.