Ed J.

The first review I see is right on. The concept is GREAT. The issue is their software SUCKS and they refuse to address it. With the sophisticated software they have invested OUR MEMBERS MONEY in, every day I am playing on the site I have the same problem everyone is complaining about. It is all the time for months. With no rhyme or reason We get " frozen " or " locked out." You go to move a piece and nothing happens, nothing can movew regardless of ehat piece I click. ALL THE Time. I am on my cell and I have to go to my PC and nothing. Once in a blue moon that will work as the time keeps ticking and you opponent is getting pissed too. Then all of a sudden after hitting every piece trying to move it will all of a sudden connect for a second and a piece you have no want to move will click and mess with you as it works one minute and then does not. GOOD SPORTS huh? Then to really piss you off both computer and cell freeze up, you can"t move a piece, and they stick salt on your wound with the insulting ridiculous childish " How to be a good sport " email Crap everyone has seen. Of course their Customer Service Dept hides in their virtual world behind the Internet because of course they offer no phone number because they know how many PISSED OFF PEOPLE would be calling. I have sent Many emails back and forth with AMANDA. Try it. See the fluff. Corrective action talks and BS walks. All you get is that it is a " CONNECTIVITY ISSUE, Are you kidding me? I have been in business for over 30 years and wonder how a Company can stay in business with a review rating of 2? Con Artist evil intended People running a company would do nothing to and not care about such horrible reviews and PISSED OFF PEOPLE, do nothing to correct
Such a wide spread problem and just fix the " GLITCH " If it walks like a duck, quacks like a duck and swims like a duck, guess what? Fix the problem CHESS.COM and I will be the first to thank you and spread the word. Actions speak louder than words. Your actions CHESS.COM are a direct reflection of your disgusting reviews. So far your actions are FRAUDULENT, NEGLIGENT, IMMORAL, UNACCEPTABLE. People that read my review can fall for your SCAM if they chose. Hopefully this will either catch CHESS.COM 's attention and they will fix the glitch or help millions of people worldwide see this Co. For what it is. As a Licensed Maryland Home Improvement Contractor I would be put in JAIL if I take money and do not produce what I promise because it is considered Criminal, Felonious, and called FRAUD and EMBEZZLEMENT. The only difference here is that it is FEDERAL and INTERNATIONAL. Bernie Madoff thought he was too big and Powerful to be touched. Well, we all know what finally happened to him. He is on a long " ALL EXPENSE PAID VACATION. That is exactly where the Principles of CHESS.COM will will " Vacation " when enough people get fed up and complain to the Attorney Generals. Am I crazy or is it not stupid to allow so many complaints, so many bad reviews, and do nothing to address such a simple issue to correct as " CONNECTIVITY "? Does anyone checking them out not agree? They took Bernie down, They took Silverstein down, and that is exactly what should happen to the PRINCIPLES of CHESS.COM if they continue to think they are above the Law and untouchable. I have learned many lessons in my journey through business and life many things. With the Principles and Officers of CHESS.COM I think the most appropriate is " THE BIGGER THEY ARE, THE HARDER THE FALL ". Anyone world wide that sees my post? Let's force CHESS.COM to fix their " GLITCH " or help me " take them out ".