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Product has failed since their new version... have complained and complained and done all their million solutions but nothing works... I am paid up until September but they are ignoring me about my request for a refund... I want to move on and use a service that works but they want to keep the money despite it not working... After 5 years on here this is a nasty taste in the mouth... seems they are greedy fat cats after all... not a "community" site like they like to make out
Charlie V.'s review of Chess.com earned 12 Very Helpful votes
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Dear Charlie. I am really sorry to hear that! This does not represent the way we work. Please, send me an email to david.kaufmann@chess.com and I will make sure to make you a refund IMMEDIATELY.
At your complete disposal,
All the best,
David Kaufmann
The Chess.com Team