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Chess.com

How would you rate Chess.com?
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GB
1 review
4 helpful votes
Follow M G.
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Scam and Dishonest
October 15, 2022

Chess.com operates an apparent scam to get players to sign-up (pay) for its diamond service etc. It plays you against bots disguised as people. I know because I tried holding two different accounts - my ratings were significantly different! How is that explained?

Date of experience: October 15, 2022
Philippines
2 reviews
2 helpful votes
Follow Arvie D.
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First of all, it is a great app for different kinds of players from beginners to the pro ones.

I've downloaded their app a few weeks ago.

Points:
*Lag- it is minimal throughout the app but this obvious to the lessons part
*Limit to free users- it could have been increased to at least 2 lessons per day or 3 lessons. I find the one lesson per day kinda unnecessary.
* There is a variety of options to do in the app from lessons to types of game you want to play.

Date of experience: May 19, 2020
Nich B. Chess.com Rep
over a year old

Hi Arvie,
Thank you for your detailed review and the critical feedback. We will take these points into careful consideration as we work on improvements in the app.
Thanks!

Colorado
2 reviews
0 helpful votes
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Great until I paid
April 12, 2023

Once I got charged now game a analysis won't load. Lessons are ok but a little over my ability right now. Would be nice to see more openings and defense rather than 2 world class players battling it out

Date of experience: April 12, 2023
Finland
1 review
5 helpful votes
Follow Jorma R.
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Most players in 1600-1900 range are blatantly cheating, they catch like 10% of cheaters or less after many weeks, this is only a scheme to bait paid subscribers and to do the bare minimum to keep the money coming in rather than to actually make a good playing environment for legitimate players. They actively delete forum discussions who criticize them. They should not be allowed to own the domain. My real rating is 2050 but can barely reach 1700 here because of all the cheaters. Avoid at all cost and never pay money. I would give it 0 stars if I could. Good review scores are given by site administrators or paid.

Date of experience: August 27, 2022
New York
1 review
4 helpful votes
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The site's user interface is really well done, one of the best (even better then Lichess) however that is basically where it ends.
1. No support at all from their help desk
2. Too many abandoned games
3. Way too much cheating
4. Getting locked into a color (i.e. 10 games in a row as black -- really?)

Date of experience: February 14, 2023
Texas
1 review
6 helpful votes
Follow Chess.com t.
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Okay, I tried to play but there are just too many people who use chess engines, I report them & months later I encounter him again and yea he still using the chess engine. Bad moderators terrible support.

Date of experience: March 10, 2021
Illinois
1 review
13 helpful votes
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My child has been playing on Chess.com with a clean record for over 3 years. He does not use engines, and he is an honest person. He has been playing chess every day, and he always studies his past games whether or not he wins or loses. He then writes it down, what he should do in that position, and commits to memory. This has helped him play in some tournaments with almost no inaccuracies, after we ran it through the computer. One day, after he got a first place online trophy in his school club game, he got his account closed for "Violation of Fair Play." I really think that Chess.com has closed his account mistakenly. Help!

Date of experience: April 23, 2020
Nich B. Chess.com Rep
over a year old

Please write to us at support@chess.com and we can re-investigate the report leading to the closure of his account. Any member whose account has been closed has the right to appeal the decision with our Fair Play team in order to have the account reopened. We'll get this resolved as quickly as possible! Thanks.

California
1 review
1 helpful vote
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Pros and cons
August 21, 2023

Unless your a Grand Master, chess.com is unpredictable with the level of play a player possess. No matter their rating, the player can be considerably advanced. Lichess is better when seeking a comparable opponent. Chess.com expects you to play as black even when you've already played as black. Win or lose it should alternate especially if you protest by aborting a game or two. Rather chess.com will INSIST you play black and view you as abusing for insisting to play white, which you won't get. Lichess will alternate your color if you protest playing a color you just finished playing. Today is my white practice, but 80% of my games are my being black. Hacks, cheats and abusers are more frequent at chess.com. Overall chess.com the is most popular, and the most difficult opponents.

Date of experience: August 20, 2023
India
1 review
2 helpful votes
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Bugs galore
May 23, 2019

Team, I am a big fan of chess.com. I am not sure whats happening but the last three games I played were bugged.

The player on my right looses a turn, and my clock starts counting. Now am I able to make a move - No. This happened for the last two games and I lost points for no fault of mine.

I got snapshots if it helps.

Date of experience: May 22, 2019
Nich B. Chess.com Rep
over a year old

Hi!

So glad to hear that you are a such a fan of Chess.com! We really appreciate it.

I examined this picture and your 4 player chess archive. Because I believe you may have ended this game prior to 4 moves, I cannot review it in your archive, however, from this picture it appears yellow moved to h11 and this was not depicted on your board. Your browser may be experiencing a glitch when updating the board to show moves from your opponents for Chess.com 4 player chess.

I would recommend you clear the cache to check if Chess.com performs better after all of the stored data has been reset. This article provides instructions on how to clear the cache in Chrome: https://tinyurl.com/ycg59c54.

If the problem occurs again even after you have cleared the cache, please let us know at support@chess.com, and we will investigate this issue further.

Thank you!
-The Chess.com Team

New York
1 review
1 helpful vote
Follow Hannah P.
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Chess.com has the first step of a tournament! A great source in my family.To be honest, I do have one con. The chat could be rude. I have got called a "loser". And somebody said "Bad Move". No problem with that just go in to settings and turn off chat. If you agree with this review and download the app 95% turn off chat. I do like that you can play some one and choose up to 30 min. A big question is "Are they bots?" No they are not. My proof is that I coordinated with a friend and searched the account and guess what, It worked.If you don't know how to play. Play a lesson. If you want to use your skills play a tactic. BTW you only have to pay $5 for more tactics everyday. Please show chess.com support by making an account or as many as you can. I hope my review convinsed you to get Chess.com.

Date of experience: December 8, 2018
Texas
1 review
0 helpful votes
Follow David G.
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Excellent website they just are not an honest website. Money is first and if you dont pay your last. Watch as a rated player 100 points below you smokes your brisket over and over again lol. They feed you to the players who have played the most games when you first logon if your not a paying member. Columbo said so.

Date of experience: February 27, 2025
Virginia
2 reviews
15 helpful votes
Follow Elliot Z.
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I joined Chess.com to play with some friends. I got into it and soon was watching a lot of videos. Next thing I know I'm banned. They never exactly told me in any specific terms the reason. But they have a magical algorithm or statistics that say I must have used outside help, though I didn't. Clearly they do this just to try to take your money and run. From everything I've read they have lots of actual cheaters with fake accounts they do nothing about. Yet they ban real customers who do nothing wrong. Stay away!

Date of experience: November 14, 2018
Ohio
1 review
12 helpful votes
Follow Daniel T.
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The culture I downright rotten. There is an air of elitism and arrogance from even the most novice players. I had joined the server not necessarily as a dedicated one to play on. But more on a review/analysis basis of community's input. The thinking was simple; that I may improve very specific parts of my game by sharing it with the community. At no point did I expect that my review requests would be torn to shreds, and separate forum threads started just to insult my games and me personally... not worth the negativity.

Date of experience: November 8, 2016
Virginia
1 review
13 helpful votes
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Despite claiming to be a free website with so many useful sources of tips, the actual game is terrible if you don't remove ads. Bullet and sometimes even blitz is a joke if you constantly lag from ad updates. It also becomes so hard to concentrate for other game modes when you have video ads along the side of the screen. I seriously would like to see this site cater more towards the avid chess player than money hungry ad companies.

Date of experience: March 2, 2018
California
3 reviews
19 helpful votes
Follow Tendy W.
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Biggest is not always best. Many bugs and often not available. Hard to use interface. While I personally obviously have no proof, but it appears the website is being used for commercial gains by a lot of "players", so there are a lot of cheaters.

Date of experience: January 29, 2018
Nich B. Chess.com Rep
over a year old

Dear Teny. We have a strong anti-cheating policy. You can check it out here: https://www.chess.com/article/view/chess-com-fair-play-and-cheat-detection And the most important thing is that you can simply send a message to support@chess.com and we will gladly help with you anything. You just need to reach out and we will be there for anything you may need.

At your completely disposal.

The Chess.com Team

Australia
1 review
5 helpful votes
Follow David R.
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My son loved chess.com and has worked hard to improve his rating > 2000 over the last couple of years. He recently won a chess.com qualifier tournament and got banned supposedly in breach of their fair play rules. He loves his chess and is not the kind of kid to be cheating - in fact he gets very annoyed about the amount of cheaters on the site. (I also happened to be sitting next to him during the tournament so I know that there was no unfair play involved)
They are interested in your money but have zero integrity and the tournaments they run have zero credibility - especially when kids like my son who are progressing and play well get banned with zero evidence presented from their side as to why they are making that decision.
It rings true with other reviews on here that it is likely the bots or automated systems that are incorrectly banning players and they are very reluctant to overturn this.

Date of experience: June 8, 2022
Pennsylvania
2 reviews
15 helpful votes
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They took my money for a one year premium membership and then closed my account after two months with no refund. They provided no reason for closing the account. They have not responded to multiple attempts to contact them about the matter.

I would not buy memberships ever again from chess.com in view of these unfair business practices.

Edward J.Roche

Date of experience: January 3, 2015
Canada
1 review
5 helpful votes
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I have been locked out of chess.com for quite a while now and don't know why. I try the reset password function and it says there is an email sent to reset, but it never gets received, even in spam folder. Emails to support are ignored. Anybody have suggestions?

Date of experience: January 21, 2021
Arizona
1 review
9 helpful votes
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Rampant Cheating!
November 15, 2021

Don't waste your time or money with chess.com. There's so much cheating on the site and they just retort with made up numbers about how many cheating accounts they closed each day. It's meaningless. Most games will have the other player using a chess machine to try to beat you, or "occasionally" use the cheating so they can't be detected by the so-called "cheat detection." It's a sham and I would recommend against paying money to a site like this unless you really like playing computers masquerading as humans.

Date of experience: November 15, 2021
Texas
1 review
24 helpful votes
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Look, I'm not a sore loser, it's just casual chess, but when I get to 1700's ratings and then go back to 1500's because I suddenly begin to lose to a bunch of 1400 rated players, there just HAS to be some bull$#*! going on. Either chess.com does not care about program users or they are in on something that stabilizes ratings for some business purpose. But my experiences is just not possible. Very bad chess site.

Date of experience: April 22, 2019
Nich B. Chess.com Rep
over a year old

Hi!

It could be that you are playing opponents who have recently joined Chess.com so their rating is not a completely accurate representation of their skill level. If you would like us to examine any of your games to make sure that your opponent was not using outside assistance, please let us know their usernames at support@chess.com.

We would really like your feedback on Chess.com so that we can better your experience. Please let us know at support@chess.com if you have ideas about how we can make the website more to your liking.

Thank you!
-The Chess.com Team

Overview

Chess.com has a rating of 1.3 stars from 212 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Chess.com most frequently mention customer service, fair play and new account. Chess.com ranks 933rd among Games sites.

service
69
value
68
shipping
34
returns
41
quality
67
This company does not typically respond to reviews
+18