Al C.

For the past several months, it's infuriating to try and play short time controls at chess.com. Their servers are beyond terrible. I have lost countless games on time, because moves I play in less than half a second take over 4 to travel to the distant realm of chess.com's server. Even pre-moves often take over two seconds, instead of the standard 0.1. I don't know what sort of problem that is, if it's local, and I'm sure it doesn't happen to GMs in the site's much advertised death matches and live streams. I know it's not me, because it happens regardless whether I am playing from home or elsewhere, and more importantly, because it has never happened on chess24, where I occasionally play.

Chess.com is the largest chess playing site. Ensuring an at least decent user experience should be their first priority, but this huge problem has persisted for so long now that it seems they either do not care, or can't fix it. Neither option is appealing.