CheapOairReviews 14,841

Absolutely horrific. Nightmare. Bought insurance with them. Airline changed flight so I had to cancel. I was stuck in a foreign country with no income because of the pandemic I even had to spend most of my savings getting whole new set of tix. Cheapo ignored all of my attempts to reach them until my visa expired and I was stuck. Then they said the airline wouldn't refund me because I was a no show. Once it was too late and they waited months after the flight date to even respond (after I cancelled through cheapo) and they didn't bother to notify the airline which is part of what that insurance I bought was for! They do not answer phones, emails, or chat. If you get through count yourself lucky. In a pinch they are nowhere to be found! I had to go and buy a whole new set of tix in the end and forfeit the hundreds I spent with them. To this day they are unapologetic. Only offered me a $50 credit that out of curiosity I tried to use and, yes you guessed it. Does not even work! A fake code. HA!

10/24/2020 8:30 am. What a horrible experience. I don't wish this upon anyone. My Name is Michelle K and I had an original flight which was switch to October 24th. I never received an itinerary. I called the night before to receive it. When I arrived to the airport my ticket stated September 24 wrong month. I called and spoke to an Agent Curtis. This person was non apologetic for the wrong date. Non sympathetic. Didn't even care about the fact I was sitting at the airport and on the phone with him for over an hour! He kept saying I'll be right back I'll be right back and kept us on hold for long periods of time. Never apologize. He couldn't get the date changed and he eventually said just pay for the up charge and we will reimburse you. This company doesn't care for its customers. Their service is extremely rude and unprofessional. There's a reason why they have an F rating in the BBB. I am filing a complaint with the airlines and the FCC. I want my money back in full! This is unacceptable. I had to call many times and nothing is being done. I want a refund. As of 11/23/2020. This has NOT BEEN RESOLVED.

Don't use. Not the cheapest. Customer service sucks if you can actually understand them. Definitely not recommended.

UPDATED - CheapOair reached out and contacted me based on poor review I initially gave. While it took about 3 hours of my time they worked very hard to address this issue to my satisfaction. While the experience was less than fun, in the end Agnos from the "Supervisor Desk" delivered. Change rating from 1 to 4 stars due to follow up on CheapOair's Follow-up. (still did not get full credit after re-booking but way better than where we started) Thanks to Agnos! OLD Review-Trip was cancelled due to Covid but Cheapo charged me $35 a Ticket because we did not use ($70 for 2 of us), now booked direct through American Airline and they charge another $50 Each for doing nothing! What a Rip Off. WILL NEVER USE AGAIN! Terrible company taking advantage of people during Covid.

My ticket was canceled and I need to rebook another flight, I already have the travel protection and flexible ticket. For a refund they told me you have to wait 6 months then 2 months while the travel agent didnt mention it when I booked. And to book another flight that's the 6th time trying to calling them, they hang up the phone. And till now I've been waiting 4 hours without any respond. Some travel assistant told me that I will book another flight now you should receive the email, and the other say that we should wait the airline. Why should I wait the airline? I am booking over cheapoair not the airline? You work with many airlines you should find me another flight
Oh for the refund, you should wait 2 to 6 months, but meanwhile you can buy another ticket and wait for your refund? Like seriously? I have to pay twice. You are the booking company, you should wait for the refund from the airline not me! Why I paid then for protection?
Oh the funny thing, I didn't know over cheapoair that the ticket was canceled, they didnt even send any email and the app didnt send any notification for changes or cancellation, I called the airline which is Lufthansa to check about the covid regulation they told me that your ticket is canceled.
The worst customer service, they don't know how to work nor their regulations, very unprofessional.
Never ever booking on cheapoair
And I am still waiting for their response, maybe next year!

I made the mistake of using Cheapoair for booking a flight to Canada earlier this year. I was crossing my fingers in hopes that they would lift the international travel ban for tourism. Unfortunately the bans kept getting extended and I was forced to cancel my plans. All my cancellations were readily accepted by the travel agencies I used EXCEPT Cheapoair. They would not cancel my flight with out imposing a $35 per person fee. I got crucified. If you cancel for ANY reason, you are on the hook. Never use Cheapoair, Never! Book direct and save $$$
P.S. if you see my attachment, you might find humor as I did in their choice of wording that I "agreed" to the predatory fees. I think the more appropriate term would be "strongly against".
DO NOT USE CHEAPOAIR

They Have THE WORST CUSTOMER SERVICE EVER, I used to book with them for 5 years and recommended them to many of my friends, but now after what happened I will never use them again, So I booked with my wife 2 tickets to Antalya in June 6, but due to corona the airport in my country and turkey were closed so we didn't travel, they said since we used Pegasus Airlines that we are eligible for the credit that we booked with. Now I'm trying to use the credit to book a flight, their STUPID customer service operators are wasting my international credit, every time I am trying to book after I give them my booking number THEY HANG UP! I paid like 43$ in international calling credit... they owe me 409$ in credit value and 43$ in phone call credit, cheapOF**ks

I booked a flight for two person on the site.
I left Madagascar in January and was supposed to come back on July 31st. Due to the COVID-19, the flight was canceled. We had to fly back to Madagascar with a special flight that our government scheduled. I contacted Cheapoair on July 8th 2020 to ask them for a refund and they told me they will request the refund. Today is September 21st 2020 and I contacted them to ask for the refund and they told me my request was only submitted on August 8th 2020. They have been lying to me all this time that my request was already sent to the people in charge. The customer service people were so rude to me. Never trust this company. It is NOT WORTH IT. STAY AWAY!

I had good experiences with them on 5 international flights, then the bad news started, in July their computer frozze on me only to find it had booked me on a flight I did not want in Sept.
When i asked for some kind of resolution, after 55 days of marathon sessions of being put on hold. They simply refused to cancel the reservation.

And the credit card company capital one said they can't do anything, all the discounts they have given me do they add up to an international flight I don't want?
Please keep in mind I never got a ticket or a confirmation

UPDATE: Sept 8
So, when CheapOAir posted a response to my original complaint, stating they "resolved with customer" on August 25,2020, that was NOT true!
CheapOAir never sent me the info requested about their "Non-refundable fees" so I reached out to my bank and they filed a dispute for me. Even then, this company kept telling me that I had agreed to the fees when I purchased my ticket, but they could not show me where of prove the exact amount charged. BUT, as it turns out, I was just issued a refund for the "non-refundable fees" on all three bookings. Glad I got my bank involved and suggest anyone else with the same problem to contact their bank for help.
Said it before, and I will say it again, this company is a SCAM. Unfortunately for them, I am very patient and very determined. Prove I am wrong and fine, I will be quiet, but keep giving me the run a round and you will not hear the end of me.

Never received refund for luggage I paid online or at the airport again for some of their employees mistake... They say they will call they never do. They say the money will be refunded, it hasn't and they transfer you from one person to another. You can be on hild for over 2 hrs and they will hang up the line not call back... Horrible horrible experience there is no management nobody knows anything and nobody notates the times you call or what you're saying

The airline canceled my flights due to Peruvian Mandate order due to COVID-19 and country lockdown. Their customer service wasn't available nor responsive to phone calls and emails. Once I got back home, I contacted my credit card to dispute the fees due to no service provided and unable to contact them. Now their collection department is after me accusing me of fraud.
Like I said before, the service was never provided. These people are worst can blood sucking leaches. I will never again used this company nor recommended to anyone.

Booked a American Airlines Supersaver flight. The site would NOT give me any info on the flight until I booked it. The site had 8:00 - 4:00 PM. I assumed that was the window of travel... (it's not). Since I need to arrive at 4:00 PM, I booked the flight. Then I got my info, I would not arrive until 7:00 PM. Customer service said since it was a "Supersaver", I could not make any changes. United Airlines had a much shorter flight time that arrived at 4:00 PM for about $90.00 more. I will never use CheapoAir again... it's pretty horrible that you can't get any info on the flight unless you book it first. & then be stuck with it...

I purchased AA airline tickets for a 2020 cruise pre-COVID-19 from CheapoAir. All cruises were cancelled by the cruise line (reputable Royal Caribbean which has already given full cash refund). Two months after cancellation request I received a response from Cheapo telling me " Your refund for #booking #******* has been processed in the amount of USD 1926. 00 with a USD 70 cancelation fee per person. The total cancelation fee for all passengers is USD 350.

Please note that funds can take 1 to 2 billing cycles to show up in your account depending on your bank or credit card company. Your refunds may also come in separate payments as some funds may be refunded from airline partners." That was on May 29th, the same day they took the $350 cancellation fees from my credit card. It is now end of August and I have not received my refund and they just don't respond to emails. This has to be unlawful not too mention immoral. BUYER BEWARE. I won't give up my money but will continue to pursue CheapoAir to issue the refund I am due refund. Btw, I would have selected rating of 0 if possible.

The airline just posted the credit refunds to my card as promised, on Aug 29th. Took a long time, but they did it.

Flight was canceled and that we understand, but no assistance from them finding another carrier, just here's your refund minus our non refundable fees and flight insurance, Oh and by the way, in two months we will return your remaining ticket price even though we have had your money for three months already. We have never received Anything, product or service for our money, cheapoair has made interest, booking fees and sales fees for the insurance. We were also supposed to receive a return call from a supervisor within an hour, that never happened.

You get what you paid for! How true this is for CheapOAir. You will get a very good price for a flight - but that is it. Everything else you would expect or would consider 'standard' does not exist or is so poor that you wish you would have spent a bit more and get an overall decent deal.
Many communication challenges, cost not as advertised, booked a different flight as discussed and agreed to, etc. Very long list of just frustrating dealings with CheapOAir. After my flight cancellation (cancelled by the airline), I am still waiting for my money (minus ~ $600 for CheapOAir fees... yikeees, yes!). As expected, no response from their billing department... Do yourself a favor and pick a different company and save yourself a lot of frustration and in the end money as well.