UPDATED - CheapOair reached out and contacted me based on poor review I initially gave. While it took about 3 hours of my time they worked very hard to address this issue to my satisfaction. While the experience was less than fun, in the end Agnos from the "Supervisor Desk" delivered. Change rating from 1 to 4 stars due to follow up on CheapOair's Follow-up. (still did not get full credit after re-booking but way better than where we started) Thanks to Agnos! OLD Review-Trip was cancelled due to Covid but Cheapo charged me $35 a Ticket because we did not use ($70 for 2 of us), now booked direct through American Airline and they charge another $50 Each for doing nothing! What a Rip Off. WILL NEVER USE AGAIN! Terrible company taking advantage of people during Covid.