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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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New Zealand
1 review
0 helpful votes
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Done and Dusted
June 12, 2023
Updated review

Done and Dusted. However, Was unable to choose seats on each flight.

Date of experience: June 12, 2023

Done and Dusted
June 11, 2023
Previous review

Done and Dusted

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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I am very pleased with the customer service!
June 11, 2023
Updated review

I am very pleased with the customer service! The booking for the flight was very successful and I did call the next day for some information and the agent was very helpful and respectful! Thanks again and for sure I would refer friends and family to your business.
Everything was wonderful!

Date of experience: June 11, 2023

Great services!
June 11, 2023
Previous review

Great services!

Date of experience: June 11, 2023
Australia
1 review
0 helpful votes
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Got a good price better than direct options with the airlines.only problem was i had a 24 hour free cancellation and 30 minutes after i booked my flight they would only change for a $250 charge.

Date of experience: June 11, 2023
New York
3 reviews
2 helpful votes
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Booked a round trip ticket to South Korea without realizing there was no connecting flight from the same airport. Not sure why you guys are even offering flights that are not flying out of the same airport! Please pay attention! Called twice thus far to switch the flights on 6/4 but they said I couldn't and it would cost me another $3000. On the way back I called again to see if I could cancel the flight from JFK to Albany. I ended up renting a car to drive myself back to Albany since it didn't make any sense for me to spend just as much money on transportation from JFK to Newark airport just to wait for another flight for 8 hours! Every time I called there was little to no help was provided and except the ticket is non refundable. Not only I could barely understand what they were saying due to their heavy accent in two different occasions, they didn't even offer any other solution to the problem and the inconvenience this has caused. I will never use this website again

Date of experience: June 11, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

KR
1 review
0 helpful votes
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Awesome tool for buying a cheap tickets! It's my favorite web site.

Date of experience: June 11, 2023
Florida
1 review
0 helpful votes
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The website was easy to navigate and find exactly what I needed.

Date of experience: June 11, 2023
VC
1 review
0 helpful votes
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It was a hard task to select a flight non stop hence more options must be given. The layover is too long

Date of experience: June 11, 2023
New York
1 review
0 helpful votes
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Fraud
July 11, 2023

Don't book with them! I would give them zero stars! They cancelled my trip to Europe last minute and are refusing to reimburse my $3,500. Don't do it. Oh and there so called great costumer services is based in India, so good luck speaking to someone that can actually help you if you run into problems!c

Date of experience: June 11, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

Illinois
1 review
0 helpful votes
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Always a good experience dealing with agents are using online app.

Date of experience: June 11, 2023
Australia
1 review
0 helpful votes
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It's fairly easy to book things but if I want to confirm a schedule change, I keep getting an error screen or advice to contact customer service which takes forever. Also any other changes require a lengthy wait for customer service also.

Date of experience: June 11, 2023
California
1 review
0 helpful votes
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Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.I called the help line, and agent said they were experiencing problems with the internet site, and to try again later.

Date of experience: June 10, 2023

Web page seems to have some issues, and seems elusive...
June 10, 2023
Previous review

Web page seems to have some issues, and seems elusive when trying to find out flight check in directions.

Date of experience: June 10, 2023

Good Price, seats must have been covered to charge...
May 30, 2023
Previous review

Good Price, seats must have been covered to charge for them now Thanks!

Date of experience: May 30, 2023

You folks are great, thanks for answering the phine...
May 30, 2023
Previous review

You folks are great, thanks for answering the phine when I called!

Date of experience: May 30, 2023

I sure hope I didn't just buy an extra flight I thought...
May 30, 2023
Previous review

I sure hope I didn't just buy an extra flight I thought I had booked a few hours before. Just never receved a confirmation like this one.

Date of experience: May 30, 2023
New Jersey
1 review
0 helpful votes
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The Service Agent was very professional in conducting my business.

Date of experience: June 10, 2023
Singapore
1 review
0 helpful votes
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Why never send an email for confirmation right after booked?

Date of experience: June 10, 2023
Italy
1 review
0 helpful votes
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Booking was easy but there are too many pop up windows that impede the process.

Date of experience: June 10, 2023
Ohio
1 review
0 helpful votes
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Quick and easy
June 10, 2023

Quick and easy. I always search CheapOair first for any travel needs and local get a-ways.

Date of experience: June 10, 2023
Saudi Arabia
1 review
0 helpful votes
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Nice and easy helpful with all the necessary details.

Date of experience: June 10, 2023
Missouri
1 review
0 helpful votes
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I bought a round trip ticket for my wife, daughter and son( infant on lap). Spent $5383.91 on ticket. My family flew from Kansas City, USA to Baku, Azerbaijan. On their way back they could not get on plane, because cheapoair forgot to issue a ticket for my son (infant on lap). They had to miss a flight. I had to spend close to 3000$ on another ticket. Cheapoair promised me the refund, and it has been a year, and after a whole year they emailed me saying they will only do a partial refund on baby's ticket for the amount of $215.37. So please do yourself a favor and spend your hard earned money on a decent company. After doing a research i found out that they have been refusing people their refunds because of covid cancellations too.

Date of experience: June 9, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed.

Nevada
1 review
0 helpful votes
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Scheduled my flights to Denver and it asked me at check out to add a rental car I accepted the price they gave me or 187 to add a car. I arrived in Denver at normal time 9:55 PM. by the time I got off plan had my friends get my checked bags so I can go get rental. I got to the shuttle at around 10:20pm. Waited for about 45 mi. During that time I attempted to all front desk it would not give me a option. Finally, I took an uber to their location. They closed at 10:30 pm. I called Cheap o Air and explained the situation he said it was my fault for booking it and not knowing they close at that time. I was furious to the fact that Cheap O Airs online system would suggest for me to rent the car at that time using my flight times and somehow it is my fault they close 35 min after my plan was intended to land which I was on time. I then asked him to book me a new car as I have to drive to Colorado Springs for a military event next morning. He said he would be unable to do it for another few hours. It would take him hours to book me a new one. I then called a 24 hour car rental and rented another car. Which then cost me $547. I spent so much money that wasn't planned due to cheap O Airs stupidity in their system. I will never use them again or refer them to anyone.

Cheap O Air is a joke. There customer service is horrible.

Date of experience: June 9, 2023
Ohio
1 review
0 helpful votes
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Always great service, I bought tickets for years. Thank you for the good service

Date of experience: June 9, 2023
Idaho
1 review
0 helpful votes
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Good service
June 8, 2023

Good service. Good price …good listener……speaking English very well

Date of experience: June 8, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209