On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent service. Very informative website. No issues with the booking.
Ease in filling up the required information. I got lost though with the booking confirmation.
Been using this site for a good time and works well
Your website is good, booking was easy.Good information on travel plan and once the booking was completed and paid for, actual travel arrangements was received by email, with booking confirmation and airline, reference- which was a great comfort in terms of knowing that the booking process had worked well.
CheapOair booking site recommends many options to optimize the overall cost. Once I made a booking, customer service called me immediately and assisted with adding additional services that I needed. This was great customer service.
EASY TO BOOK AND GREAT DEALS!
Cheap o air has the best prices online and I was able to get the exact flights I wanted
Getting the tickets was easy, but the price a little high, I know that Biden has made prices high, do to his stupidity. I am glad at the price, my lay over time is SHORTER, then Americans.
Second booking with your co, nothing but a mess. Flight out of dallas wrong airport on departure, so have to take a cab, different dallas airport coming back. Only 45 layover in Atlanta, could miss my whole international flight.
Good experience for as booking the flight and my car. The process was excellent and easy
Great and easy service. Just an overall good website.
A very helpful site that kept me updated as needed.
Very easy to use on line self booking! The way I like it. It's safe to use as well! Can't wait to get on the plane!
Very good service
I am very pleased to book with you
Always attend online and also through the phone.
Thank you
Noel has been very helpful booking our flights. He didnt stop when the first one did not worked out and he got me a price range even cheaper than the first
TV in the background
Kids crying
Hard to understand
I was ask to repeat myself more than once.
So I hung up
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/