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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Ok thank you. CheapOair give me a peaceful status, especially for old man
Great ease of use website. I will definitely use CheapOair again. Thank you
Easy and fast booking. You can find a grate deal on this website.
Great, friendly and customized service
And I have previous flight with your Airline,always satisfing
Excellent service when booking the ticket and the feedback bouncing from it.
That's great! I like CheapOair. Because I am a regular customer.
Awesome experience. Prompt communication and regular updates on Itinerary.
Will never purchase airline tickets from this website again. Do NOT recommend shopping with Cheapoair. Everything is very misleading. You think you are getting good deals on flights, but you are not. I had to change flights due to an error with initial booking. I could not make any changes online. It had to all be done through an agent, on the phone, who hardly spoke English. He charged me for the flight change, even though I had prepaid for flight insurance to make sure I could make flight changes. He downgraded all of the flights I originally paid for to basic economy without telling me. If you are not familiar with basic economy, this means you do not get to select your seats, you may get bumped from your flight, you are not allowed any carry on or checked items, just one small personal item. I am not only shocked that I was charged extra to be downgraded to this when I had paid originally for regular economy class tickets, but the agent never even told me that is what he was doing. I paid $2200+ for 2 roundtrip flights from TPA to HNL when if I would have just went through Delta directly, which is the airline Cheapoair put us(my husband and myself) on, I would only have had to pay $1800. Additionally, I now have to pay an extra $475 to ensure we get seats and get to choose our seats so we can sit by each other. Every time I try to get help from Cheapoair they refer me to Delta saying there is nothing they can do. It is like a blame game getting passed around with everyone who I've spoken to trying to pass the issue on to someone else. WORST customer service. DO NOT give this site your money. You WILL REGRET it.
Fast and neat without any significant delays. Great!
Trying to get a Representative to answer my question about the $13.95 extra charge.No Luck! Please advise.
Why was I charged an Extra $13.95 for my ticket?
Too many ads, simplify it! Also, no notification of checking in sent to me.
Easy navigation. Fast and easy to navigate. It was a seamless transaction. I got exactly what I was looking for.
So far is good! I have been using CheapOair services for my several flights, and I am happy with this website service. Thanks!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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