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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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Maryland
1 review
0 helpful votes
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Seamless booking process and everything was easily laid out

Date of experience: June 18, 2023
Singapore
1 review
0 helpful votes
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Ok thank you
June 17, 2023

Ok thank you. CheapOair give me a peaceful status, especially for old man

Date of experience: June 17, 2023
Indiana
1 review
0 helpful votes
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Great ease of use website
June 17, 2023

Great ease of use website. I will definitely use CheapOair again. Thank you

Date of experience: June 17, 2023
Canada
1 review
0 helpful votes
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Good prompt service for seat selection, agent explained everything well.

Date of experience: June 17, 2023
Georgia
1 review
0 helpful votes
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Easy and fast booking
June 17, 2023

Easy and fast booking. You can find a grate deal on this website.

Date of experience: June 17, 2023
Brazil
1 review
0 helpful votes
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Very good understanding and didn't take too long for the response! Thanks

Date of experience: June 16, 2023
Philippines
1 review
0 helpful votes
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Using the app was very easy and convenient and made the whole experience pleasurable and I will not hesitate to use it at a future date

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
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Great, friendly and customized service
And I have previous flight with your Airline,always satisfing

Date of experience: June 16, 2023
Minnesota
1 review
0 helpful votes
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The best site for airline and that is the only site that I book my flight every time

Date of experience: June 16, 2023
Pakistan
1 review
0 helpful votes
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Very good service over telephone call very cool during call

Date of experience: June 16, 2023
Texas
2 reviews
0 helpful votes
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Very easy to manage travel arrangements and rental car.

Date of experience: June 16, 2023
CD
1 review
0 helpful votes
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Excellent service when booking the ticket and the feedback bouncing from it.

Date of experience: June 16, 2023

Much appreiated
June 16, 2023
Previous review

Much appreiated

Date of experience: June 16, 2023
Nevada
1 review
0 helpful votes
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That's great!
June 16, 2023

That's great! I like CheapOair. Because I am a regular customer.

Date of experience: June 16, 2023
Kenya
1 review
0 helpful votes
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Awesome experience
June 16, 2023

Awesome experience. Prompt communication and regular updates on Itinerary.

Date of experience: June 16, 2023
Florida
1 review
0 helpful votes
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Will never purchase airline tickets from this website again. Do NOT recommend shopping with Cheapoair. Everything is very misleading. You think you are getting good deals on flights, but you are not. I had to change flights due to an error with initial booking. I could not make any changes online. It had to all be done through an agent, on the phone, who hardly spoke English. He charged me for the flight change, even though I had prepaid for flight insurance to make sure I could make flight changes. He downgraded all of the flights I originally paid for to basic economy without telling me. If you are not familiar with basic economy, this means you do not get to select your seats, you may get bumped from your flight, you are not allowed any carry on or checked items, just one small personal item. I am not only shocked that I was charged extra to be downgraded to this when I had paid originally for regular economy class tickets, but the agent never even told me that is what he was doing. I paid $2200+ for 2 roundtrip flights from TPA to HNL when if I would have just went through Delta directly, which is the airline Cheapoair put us(my husband and myself) on, I would only have had to pay $1800. Additionally, I now have to pay an extra $475 to ensure we get seats and get to choose our seats so we can sit by each other. Every time I try to get help from Cheapoair they refer me to Delta saying there is nothing they can do. It is like a blame game getting passed around with everyone who I've spoken to trying to pass the issue on to someone else. WORST customer service. DO NOT give this site your money. You WILL REGRET it.

Date of experience: June 15, 2023
South Africa
1 review
0 helpful votes
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Fast and neat without any significant delays. Great!

Date of experience: June 15, 2023
Arizona
2 reviews
0 helpful votes
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Trying to get a Representative to answer my question about the $13.95 extra charge.No Luck! Please advise.

Date of experience: June 15, 2023

Why was I charged an Extra $13.95 for my ticket?
June 15, 2023
Previous review

Why was I charged an Extra $13.95 for my ticket?

Date of experience: June 15, 2023
New Jersey
1 review
0 helpful votes
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Too many ads, simplify it!
July 15, 2023

Too many ads, simplify it! Also, no notification of checking in sent to me.

Date of experience: June 15, 2023
CustomerService C. — CheapOair Rep
over a year old

Your experience is very important to us. Thank you for taking the time

New Jersey
1 review
0 helpful votes
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Easy navigation
June 14, 2023

Easy navigation. Fast and easy to navigate. It was a seamless transaction. I got exactly what I was looking for.

Date of experience: June 14, 2023
California
1 review
0 helpful votes
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So far is good!
June 14, 2023

So far is good! I have been using CheapOair services for my several flights, and I am happy with this website service. Thanks!

Date of experience: June 14, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209