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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Easy to go, Price is better then other airlines. Booking is faster.
It was very easy booking my flight! Thank you I had no problems booking my flight.
Ok, i would love to recommend this to a friend or family member.
I still did not received my e-ticket
Very easy to book and good prices and connections.
CheapOair SCAMMED US- DO NOT USE!
CheapOair scammed us. We were working through their website, waiting for the price and exact time confirmation screen...that only appeared after apparent purchase. We couldn't use the time they chose and tried to cancel immediately, but they said "sorry, no cancellations". After research, found out CheapOair doesn't even have to pay the airline if tickets are not used. ABSOLUTE SCAMMERS, DON'T EVEN BE TEMPTED TO USE!
User friendly website. Keep it up.you guys are very helpful.
More choices, lower prices. Booking online was easy and convenient.
Good service experience. I will purchase tickets again. Thank you for your servuces. I will tell my friends to also purchase theur ticketsbin your website.
I was asked to use my password for some things. I don't recall having a password with you. Do I simply put in a password of my own?
Once again I buy a ticket through this agency, I am very pleased with the service and services, and good offers. Yesterday agent Kuirk helped me very much in finalizing my transaction!
Excellent service-thank you!
Fine and easy steps
Was fast and quick and very easy.
It has been good. Hope to just get through this trip with no problems
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Customer has been contacted.