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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

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North Carolina
2 reviews
0 helpful votes
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Had too go back and make another reservation
July 25, 2023
Updated review

Had too go back and make another reservation. And called before going online, yet was given no assistance. Plus was given a quote $130 more and was told that what I was seeing online isn't TRUE.>?

Date of experience: June 25, 2023

Had too go back and make another reservation
July 25, 2023
Previous review

Had too go back and make another reservation. And called before going online, yet was given no assistance. Plus was given a quote $30 more and was told that what I was seeing online isn't TRUE.>?

Date of experience: June 25, 2023
Illinois
1 review
0 helpful votes
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Very good experience,good service.thank you,i always use your service

Date of experience: June 25, 2023
California
1 review
0 helpful votes
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When you have to cancel a flight be prepared for every stall tactic in the book. Phone calls get dropped. If they call you back it's for one ring so it registers in their system then they drop the call. Calls to a supervisor are begging for the call to be dropped. If you actually get lucky and reach an agent really working to get the issue resolved, just know that they must put it through a supervisor… call dropped. If you actually get a supervisor they will tell you that the entire process must start over and be done in writing step by step. We will call you back in 48 hours.

Can you get a cheaper ticket? Maybe. Is it worth it? NO WAY! Do yourself a favor and block their website do you're not even tempted. I have even mentioned language barrier issues and constant placating. At least you are verbally kissed first. Stay away!

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2023
CustomerService C. — CheapOair Rep
over a year old

We have reached out to the passenger to obtain additional information so we can assist with the concern

Texas
1 review
0 helpful votes
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Problem solved
June 24, 2023
Updated review

Problem solved. I was confused because the layover was flying 1000 miles past the destination. No need to cancel.

Date of experience: June 24, 2023

Some how, I was charge for two tickets going to two...
July 24, 2023
Previous review

Some how, I was charge for two tickets going to two different places at the same time! I'm trying to cancel.

Date of experience: June 24, 2023
AE
1 review
0 helpful votes
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I can ensure this other airlines dont give this much baggage weight

Date of experience: June 24, 2023
Virginia
1 review
0 helpful votes
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You're the best!
June 24, 2023

You're the best! Just keep prices low and I'll be back :)

Date of experience: June 24, 2023
Connecticut
1 review
0 helpful votes
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Thank you for making it so easy to book my flight. I will definitely use again in the future!

Date of experience: June 23, 2023
Alabama
2 reviews
0 helpful votes
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I am a long-time CheapOAir (satisfied) customer
June 23, 2023
Updated review

I am a long-time CheapOAir (satisfied) customer. Like!

Date of experience: June 23, 2023

I am a long-time CheapOAir customer and I have experienced...
June 20, 2023
Previous review

I am a long-time CheapOAir customer and I have experienced very few problems.

Date of experience: June 20, 2023
Illinois
1 review
0 helpful votes
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Round trip Chicago O'Hare to Athens Greece
July 23, 2023

I've had the worst round trip in my entire traveling throughout the years. I live in Chicago and I've been traveling to Greece very often for a long long time, but this trip was the very worst. I called Cheapoair and talked to an agent to book my trip. I asked the agent to give an aisle seat and he confirmed it. Few days before my trip I received an email from Air France to assign the seats, which meant that the Cheapoair agent did not assigned any seats on my behalf. Useless, worthless and unreliable. The hell with them...

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
Puerto Rico
1 review
0 helpful votes
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Fast and liked prises and different dates thank you so much

Date of experience: June 22, 2023
Colorado
2 reviews
0 helpful votes
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Very affordable, and the whole process have met our...
July 22, 2023
Updated review

Very affordable, and the whole process have met our expectation. Everything was fine until you try to select your seats with you travel mate, money, money, money to select seats ahead of time.

Date of experience: June 22, 2023

Very affordable, and the whole process have met our...
June 22, 2023
Previous review

Very affordable, and the whole process have met our expectation.

Date of experience: June 22, 2023
Maryland
1 review
0 helpful votes
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I think it's my 2nd time I belive using CheapOair and the proess was so seemless and worry free not to mention the cost of the flight (CHEAP)! There is no question in the future when I want to book a flght who I will get in contact...CheapOair!

Date of experience: June 22, 2023
California
1 review
0 helpful votes
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User Friendly!
June 22, 2023

User Friendly! Very Enjoyable! Stands for its name. Prices ate just laid out for you to pick on.

Date of experience: June 22, 2023
Australia
1 review
0 helpful votes
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Good, very satisfy
June 22, 2023

Good, very satisfy. Thanks a lot.
Always easy to find answers and clarify any doubts.
Cheers...

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Easy to use, great fare price and great customer service

Date of experience: June 22, 2023
South Africa
1 review
0 helpful votes
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Good so far
June 21, 2023

Good so far. Only thing i dont know is if i have one checked in bag or not

Date of experience: June 21, 2023
Arizona
2 reviews
0 helpful votes
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Got the upgrade fast
June 21, 2023
Updated review

Got the upgrade fast. It took me hours to look for the best choice for travel, but the website is
Customer friendly.

Date of experience: June 21, 2023

I was able to peruse through many airlines and prices...
June 21, 2023
Previous review

I was able to peruse through many airlines and prices and itineraries.

Date of experience: June 21, 2023
Qatar
1 review
0 helpful votes
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Great experience with you guys easy payment I think it doesn't take a long time to book the ticket

Date of experience: June 21, 2023
Ohio
1 review
0 helpful votes
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I got cut off on call with first agent. When I called back and booked with second agent, price was $100 more. Oh well. Whole system is confusing. OBTW first agent had my birthday wrong but for some reason couldn't correct it.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2023
Colorado
2 reviews
0 helpful votes
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It was quick and easy
June 21, 2023

It was quick and easy. It was also easy to negative and the loan was approved quickly.

Date of experience: June 21, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209