CheapOair.ca

After providing emails detailing refund, refund not made. Covid 19is not an excuse to keep my money.

No response to your refund request. Its been 8 months that I am fighting for my refund with these guys. "PLEASE DONT TRUST THEM"

Easy to use, very good customer service, great deal! I already introduced this site to my friends!

WE HAD A EXCELLENT FLIGHT. MY TICKET HAD ABIT OF A SCREW UP WITH LAST NAME, BUT WEST JET CORRECTED IT AND EVERYTHING WENT SUPPER

I booked a vacation package in the beginning of May 2022 for a trip on November 2022. Cheapoair charged my credit card right away without sending me any confirmation email. I waited a day for the confirmation email but didn't get any. I checked their website under my booking, it stated that my booking is "processing". I tried to call their toll free 1-877 customer service number to inquire about it, that number stated that we need to call 1-437 number. I called that number, waited 1.5 hours to speak to someone without success, so I gave up and tried to contact their customer service through their chat function on their website. The agent there sent me a confirmation email with the booking number for the airline and hotel and told me that everything is all booked.

I decided to check the confirmation directly with the airline and they told that the booking number cannot be found. Same for the hotel. I went back on Cheapoair chat and spoke to Christopher he told me that the airline and hotel did not confirm the booking yet. I told him that the last agent told me that everything was all booked. I got feed up and ask him to cancel the reservation if nothing is book and give me a full refund. He told me that he cannot do that and that I'll have to call the vacation package line which was based in New York. I called the number, waited 2 hours and the call just got drop. So I got charge $20 for long distance from my phone company without speaking to anyone.

I wrote a complaint email and Sanjeet, an agent from Cheapoair Vacation Package called me the next day. She told me that because my vacation isn't until November they did not book with the airline and hotel yet. So Cheapoair charged my credit card, give me booking number for the airline and hotel but didn't book with them. I told her that this is not a way to do business and I want cancel everything with a full refund. She said she will check with "billing" and came back to tell me that they will issue me a full refund. They issued three separate refunds, with the smallest amount first. $15 and $48.60 was issued the same day and $301.50 was issued 2 days after. I waited 3 weeks for the remaining balance of $694.48 but they never tissue it. The $694.48 went from being "in Process" in refund status to $0 in refund and processed. They lied stated that they will give me a full refund. So this company basically stole $694.48 from me for a service that I will not be getting. I would advise anyone not to do business with this company.

Best price best follow up best service best company is Cheapoair