Cheap CaribbeanReviews 218

Title: Horrible Experience – Lost My Money and Wasted My Time!

I would strongly advise against booking with CheapCaribbean. This has been the most frustrating and unprofessional travel experience I've ever had.

I booked a vacation package with them, and due to errors made by their own agents, my reservation was canceled THREE times without my consent. They changed my flights from direct to long layovers without my consent. And their accounting department is "unable" to account for over $3000 of the funds that I paid them. Each time they cancelled my hotel/flight/etc package, I had to call and rebook, spending over 6 hours on hold trying to fix their mistakes. They even booked my trip under a test account that is meant for training new agents, which isn't even meant for real travel!

After all this chaos, I decided to cancel and book directly with the airline and hotel. That's when they refused to give me a refund for the $3,029.03 I paid and instead tried to force me into a travel credit while deducting $900 in fees—fees for mistakes that were entirely their fault.

To make things worse, they "lost" $854 of my money and couldn't even account for where it went. Their customer service is a nightmare, full of empty promises, and no one seems to care about actually helping customers.

This company is completely dishonest, disorganized, and untrustworthy. If you value your time and money, do yourself a favor and book directly with hotels and airlines. I've now disputed the charges with my bank, but this should have never happened in the first place.

Avoid CheapCaribbean at all costs!

My mother was diagnosed with terminal cancer two weeks after we booked a trip with Cheap Caribbean so we had to try and change or cancel our trip. No option to change and no refund option, spent $4,00 on the trip and received $1,200 in future credits. If you have other booking options, I suggest using another provider, what an awful experience during difficult time. Do better Cheap Caribbean.

We went to the Cheap Caribbean website. Choose all-inclusive. Put in our origin, destination, and dates. A list of about 6 resorts come up. We picked the Marriott St Kitts. Paid the $4000 for the week. Got to St Kitts and discovered that it was not an all-inclusive trip? Why does a website that asks you if you want to have an all-inclusive have you press that button then send you to an area that is not that? We arrived a day late, American Airlines fault, got our luggage 3 days late, again American Airlines fault. Were told by the Mariott that they would refund us a day because we only stayed 6 days ($305.09). Mariott gave Cheap Scam Caribbean $305 but Cheap Scam Caribbean won't give us the $305.09 back. SCAMMERS / SCAMMERS / SCAMMERS. They said you can come back on our site and spend the $305 there. There is no way in hades they are getting me on that website again. Whatever you do be very careful if you go to Cheap SCAMMERS Caribbean. PS: I could have bought the airline tickets from the airline direct and call the Marriott in St Kitts for cheaper than I paid to CHEAP SCAMMERS CARIBBEAN! Ed Greutman

This company is scammers please read the reviews. They tell you to get travel protection and don't honor the plan. I lost out on money because they refuse to refund me my money and said theirs a fine print no please pay attention and don't get scam like me. This company needs to be shut down immediately taken advantage of senior citizens.

Best price I could find on Cheap Caribbean super fast and easy everything all done in 1 spot. Air Hotel transportation. Love it can't wait to go!

They make it sound smooth and easy then do not follow through. We were going with another couple and they got cancelled because of no follow ip by these incompetent folks. They were using credits and were told to check in three days. Went to check and were cancelled. We decided not to go because when we checked ours also had not been updated. Refuse to refund only give you credits even if it is their fault. If it were it for the credits I would never use these incompetent souls again. Very ugly experience and costly

Cheap Caribbean has the worst customer service I have had to deal with in a long time. They made an error and took absolutely no responsibility for that. I booked three rooms (1-Me/Husband; 2-My son/girlfriend; 3-Daughter/Boyfriend.) Instead, they only booked two of them, my children, NOT US WHO PAID FOR THE TRIP!). When they were notified, they took no actions to rectify the situation. The hotel found another room for us, but stated we may have to switch the next day. Which I think is ridiculous, having to unpack, repack, unpack again. Especially after paying $12,000 for this trip. They also made an error with the $500 excursion I pre-booked. They said we took the trip when we weren't even in the country.

They tried to put the blame back on the hotel. But of course the hotel pushed it back onto Cheap Caribbean since we booked our trip through them. The hotel tried to compensate us with entrance to a private beach area. But by the time this was given as an option? We were unable to use it since we had day excursions. And we were given priority to reserve the special restaurants. But of course, that was also messed up since the only booked two of us not the six of us as they knew.

If you want to spend five hours waiting on hold and being disconnected several times along with getting the runaround? Then this must be the company for you. I will never use this company ever again. And I'll make sure everyone I know hears about it.

Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean have on all counts failed us on our return from our All-Inclusive vacation. I was just offered a cheap pittance (USD $4.80) of our "unused service" after were left at the resort by our transportation to the airport.

It started with the beginning of the vacation where the flight to Orlando was delayed by 3 hours meaning we would miss our flight to Cancun. I sent an email to Cheap Caribbean since it was 3:30 AM asking for guidance for what to do and it still remains unanswered. I was forced to pay out of pocket for two tickets direct to Cancun from Frontier. But I get it, travel delays happen, so I did not raise a fuss at the time so I could enjoy my vacation.

But then the transportation back from the resort to the airport was scheduled for 2:10 PM on 1/19. On the advice of the Amstar representatives, my partner and I were at the door of the resort waiting for transportation by 2:00 PM. I asked the staff at the front desk how I can find my transportation and they motioned for us to sit inside and then told us they would call for us when they arrived.

We patiently waited there in the lobby until 2:20 when I went to talk to the Amstar representatives about our transportation and found out that they had left without us. Neither the driver nor the front desk staff searched for us or called for us despite us sitting 10 feet away from the door. We did not leave the line of sight of any of the staff. I asked several times when our transportation was coming and was assured I would be called for. I left my number with Amstar so they could call us if they needed to find us and I was never communicated with.

After determining they could not transport us, Amstar told us to take a taxi. We wanted to be at the airport early for our flight precisely due to incidents like this, so we followed their advice. Before leaving, I asked the front desk staff at Breathless whether the taxis take credit card or not because we did not have any cash. I was assured that the taxi would take credit card so neither me nor my girlfriend brought any cash.

After being delivered to the airport by the taxi, the taxi driver revealed to us he did not have a credit card reader. He tried to get another taxi driver to help pay with their credit card reader but only if they charged us double the fee. After attempting to negotiate for 20 minutes, my girlfriend had to withdraw ~800 pesos from an ATM to pay the taxi driver.

All of this was due to the failure of Amstar, Breathless Cancun Soul Resort and Spa, and Cheap Caribbean. It is only by our own planning that their incompetence did not lead to us missing our flight.

This company is AWFUL and their customer service is even worse.

We have had several bad experiences purchasing on cheap Caribbean and last one we booked a room on cheap Caribbean and my family on Expedia.com. I arrived and got the economy crappy room and my family who were smart to use Expedia received a normal room.

I complained to the manager and even he was comparing cheap Caribbean to Expedia saying that cheap Caribbean was inferior to Expedia. Shortly after he threatened to have me physically removed from the hotel which I had never encountered in my life. This happened at Dreams Aventuras Riviera Cancun which I would never recommend unless you want to have a bad experience.

I then complained to cheap Caribbean or Apple leasure group and they responded that they investigated and basically putting the blame on me.

Never use Cheap Caribbean no matter how good their price may be because you get what you pay for and this group does clearly not believe in customer service or customer satisfaction.

They ruined my family's trip and my mom's 80 year birthday and my anniversary.

Terrible company! Use Expedia instead, never have had any issues

Until AFTER the booking is complete and paid for!

See email below:

Hi there, first of all, I just want to thank you so much for doing the right thing and refunding me! It was a completely honest mistake and I would've loved to have booked that vacation with you guys.

Secondly, I really do think that you should bump up this issue to your web development team so that they can fix it. All they would need to do is include the currency type USD in any of the two previous confirmation screens instead of after the user has confirmed and paid for the order - which it does do (see screenshot). On a globally operating website, including the dollar sign does not indicate the type of currency, just that the number is in fact a currency. There's no indication to me, the user, where your operation is based, so the assumption is that you are operating in my local currency.

Lastly, thank you personally for being a great customer service representative and solving my issue instead of pawning it off on somebody else :).

Brad

Cheap Caribbean has made the last six of my vacations a breeze to book! I tried to price check with other sites and was very frustrated with the misleading and hard to navigate format of the others. My soon to be wife and I will continue to use Cheap Caribbean for all of our escapes from the Wisconsin winter hell for many trips to come!

We booked a reservation with flights from Minneapolis in July. In November I received a promotion and am moving to FL. I requested to change our flights from MPLS to Orlando. They quoted me an additional $1100 for the flights. They did not offer any credit for the existing flight claiming I am cancelling my reservation. They asked me to provide the flights I wanted. I picked a flight from Orlando form their own website. They said those flights were unavailable.

Their replies via email are nonsensical. Here is a direct copy of their first reply:

We would like to tell you that you can change your origin place from Minneapolis to Orlando with some additional amount. We are sorry to tell you that at this moment flights can't be confirmed. The reason can be the such amount of days. So we would request you to contact us after some time with the preferred Airlines.

What on earth is that? Anyhow, I gave them the preferred flights I had to search for myself and they still said they weren't available. Do yourself a favor and don't use this company.

My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. Customer service said it would take 25 days, however Till this date i have NOT received my money back. I called again today just to find out they NEVER issue my refund. It sucks that i'm paying interest on my credit card for cheap caribbean to hold my money. Cheap Caribbean is the worse to book with. They should not be in business. I would NEVER book with them again.
Upset customer

The site is ok, but it doesn't keep your preferences, like where you want to fly out from. How many nights you want to stay. When you search for a place to go and then click on a resort and back out, all your preferences are set back to the default and you need to start over. Very annoying.

Cheap Caribbean always does me and family great. I never have any issues or problems. Amster is always there when needed.

One stop shop. This company is it Just finished booking Jamaica for the 3rd time. Had the pleasure to speak with Tanya Garcia. She was amazing

It was sooo easy booking on here! Everything was well explained and easy to navigate. I would highly recommend and it's cheaper than a travel agent.