Cheap Caribbean

Title: Horrible Experience – Lost My Money and Wasted My Time!

I would strongly advise against booking with CheapCaribbean. This has been the most frustrating and unprofessional travel experience I've ever had.

I booked a vacation package with them, and due to errors made by their own agents, my reservation was canceled THREE times without my consent. They changed my flights from direct to long layovers without my consent. And their accounting department is "unable" to account for over $3000 of the funds that I paid them. Each time they cancelled my hotel/flight/etc package, I had to call and rebook, spending over 6 hours on hold trying to fix their mistakes. They even booked my trip under a test account that is meant for training new agents, which isn't even meant for real travel!

After all this chaos, I decided to cancel and book directly with the airline and hotel. That's when they refused to give me a refund for the $3,029.03 I paid and instead tried to force me into a travel credit while deducting $900 in fees—fees for mistakes that were entirely their fault.

To make things worse, they "lost" $854 of my money and couldn't even account for where it went. Their customer service is a nightmare, full of empty promises, and no one seems to care about actually helping customers.

This company is completely dishonest, disorganized, and untrustworthy. If you value your time and money, do yourself a favor and book directly with hotels and airlines. I've now disputed the charges with my bank, but this should have never happened in the first place.

Avoid CheapCaribbean at all costs!

My mother was diagnosed with terminal cancer two weeks after we booked a trip with Cheap Caribbean so we had to try and change or cancel our trip. No option to change and no refund option, spent $4,00 on the trip and received $1,200 in future credits. If you have other booking options, I suggest using another provider, what an awful experience during difficult time. Do better Cheap Caribbean.

They make it sound smooth and easy then do not follow through. We were going with another couple and they got cancelled because of no follow ip by these incompetent folks. They were using credits and were told to check in three days. Went to check and were cancelled. We decided not to go because when we checked ours also had not been updated. Refuse to refund only give you credits even if it is their fault. If it were it for the credits I would never use these incompetent souls again. Very ugly experience and costly

This company is scammers please read the reviews. They tell you to get travel protection and don't honor the plan. I lost out on money because they refuse to refund me my money and said theirs a fine print no please pay attention and don't get scam like me. This company needs to be shut down immediately taken advantage of senior citizens.

My trip on 8/18/2023 to Dominican/ Punta Cana was cancelled due to bad weather. Customer service said it would take 25 days, however Till this date i have NOT received my money back. I called again today just to find out they NEVER issue my refund. It sucks that i'm paying interest on my credit card for cheap caribbean to hold my money. Cheap Caribbean is the worse to book with. They should not be in business. I would NEVER book with them again.
Upset customer

Cheap Caribbean has made the last six of my vacations a breeze to book! I tried to price check with other sites and was very frustrated with the misleading and hard to navigate format of the others. My soon to be wife and I will continue to use Cheap Caribbean for all of our escapes from the Wisconsin winter hell for many trips to come!

The site is ok, but it doesn't keep your preferences, like where you want to fly out from. How many nights you want to stay. When you search for a place to go and then click on a resort and back out, all your preferences are set back to the default and you need to start over. Very annoying.

We booked a 5 day all inclusive vacation that included flight. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! That added an extra $200 to our trip. So Stay away from this website and book elsewhere the headache of dealing with these people, their scam-like practices and their poor customer service is not worth the money you are supposedly saving up front.

We were supposed to travel in April 2020 and the pandemic hit. Obviously we could not go on the trip. We were specifically told they were refunded by the Airline, but did not refund us that portion and only gave us site credit. My wife and I cannot use the credits in 2021 for various reasons and asked to book for May 2022, yet they refuse to do so saying the deadline is December 2021. I called in 3+ times to speak to a supervisor for an extension, explaining our circumstances. Each time they "transferred" me, I got disconnected. This company is now stealing $2500 from us since we cannot use the credit in 2021. Completely unethical & unprofessional. Shame on this company. Avoid them at all costs.

I was so disappointed in Cheap Caribbean. We had gone through them several years ago, and we're quite satisfied. Not this time!

Some of the photos of the hotel on their website were definitely not taken there! They showed the pool with umbrellas, which we're not available. As someone who has a allergy to the sun, this prevented me from spending time at the pool. The first day we got here we were unable to get dinner, as you had to reserve before we got there.

No beach access for the next two years. Cheap Caribbean failed to let us know about that. We saw it in a review a couple of weeks before our trip, and reached out to Cheap Caribbean to see if we could change hotels, even upgrade if needed. THEY NEVER RESPONDED!
So disappointed. Use any travel site other than Cheap Caribbean, it would have to be better than this!

Our flight was cancelled and Spirit refund us the cost of tickets, $581.98, but transferred to their credit card, since they had it in the file. I tried to transfer this refund from Cheap Caribbean to me, no luck. They do everything to keep your money. I sent 5 emails, and 2 calls with waiting time 60 min.

Purchased a vacation package to Mexico all inclusive and got double charged as CheapCaribbean website experienced technical issues. I ended up with two reservations resulting in duplicate booking. It was nightmare to fight for a refund which is still in 'process' every time I call (for the last 3-4 weeks) and spend more than 2 hours on the phone weekly with Customer Service Team. The customer service is ridiculous and nobody knows what's going on. Every time I call I am being promised to receive a refund but nothing is done. Be aware it's a scam! They try to make it difficult for you so you give up and forget about your money.

Discussed with everything! They want money as much as they can. From the 5 times I've called only one person who genuinely helped me and was honest. Others lie not to refund money or lie and trick you into buying again the trip. Today was the last stra 3 hours waiting to be told I have to pay just for air fare same amount i paid for 7 day all inclusive fee.
Ill be complaining to the government page of US.GOV/TRAVEL(for anyone who needs it is there or just google government travel agency complaint and look for the government page.

This is my second time using cheap Caribbean, And I have to say my experience both times so far have been nothing but absolutely amazing! I got the greatest deals. I can possibly get after searching for a month They are #1 in my book. I will be traveling to Cancun in September for an all inclusive adult only vacation

I had to cancel my vacation. In total I paid over 2000. My refund was originally 800 because of so many penalties they charge then they told me 600 then a week later they said it was only 430. Do not use this site. Horrible customer service too!

Until AFTER the booking is complete and paid for!

See email below:

Hi there, first of all, I just want to thank you so much for doing the right thing and refunding me! It was a completely honest mistake and I would've loved to have booked that vacation with you guys.

Secondly, I really do think that you should bump up this issue to your web development team so that they can fix it. All they would need to do is include the currency type USD in any of the two previous confirmation screens instead of after the user has confirmed and paid for the order - which it does do (see screenshot). On a globally operating website, including the dollar sign does not indicate the type of currency, just that the number is in fact a currency. There's no indication to me, the user, where your operation is based, so the assumption is that you are operating in my local currency.

Lastly, thank you personally for being a great customer service representative and solving my issue instead of pawning it off on somebody else :).

Brad

We exclusively use cheap caribbean, for booking trips. We appreciate that recognize healthcare workers, and we have used that discount many times. We just booked a trip to jamaica, for October, i always look at prices. Every trip cheap caribbean is cheaper, than even using my American airlines vacation discounts. A few years ago we had a resort that sustained a fire, and Cheap caribbean guided us through switching resorts, for s seamless travel with no extra costs.